====== Weibo Integration ======

To provide customer service for Weibo followers, you need to bind your Weibo account to Hyphenate Customer Engagement Cloud. Only verified Weibo accounts (orange V or blue V) are supported.

Hyphenate supports the messaging of text, emoticons, and pictures with Weibo. Customers can contact agents through Orange V or Blue V Weibo accounts that are bound with Hyphenate Customer Engagement Cloud. Customers contact agents by sending private messages or @Weibo account; and agents reply the customers with private messages. 

Note: You need to send an e-mail to Sina Weibo (open_api@sina.com) to apply for the reception of @ messages.

===== Bind Weibo Account =====

To bind your Weibo account to Hyphenate Customer Engagement Cloud, you need to obtain your Weibo UID and the access_token from Weibo Developer Center, and fill in the information to Hyphenate. Follow these steps:

Step 1: [[http://kefu.easemob.com/mo/login|Log in]] to Hyphenate Customer Engagement Cloud, and go to “Admin Mode > Channels > Weibo”.

{{:cs-en:start-weibo1.png?nolink|Weibo}}

Step 2: On the Weibo page, click **Add Weibo Account**. Then, log in to Weibo, click the icon {{:cs:300visitoraccess:access-weibo6.png?nolink|"Management Center}}, copy the Weibo UID (integer) from the address bar of your browser, paste it into the "Add Weibo Account" dialog box (see below), and click **Next**.

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**Note:**
  - After logging in to Weibo, you may also click **Following** or **Followers** under your avatar and then copy the Weibo UID (integer) from the address bar of your browser.
  - Make sure that you fill in the correct Weibo UID.
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{{:cs-en:start-weibo2.png?nolink|Add Weibo account}}

Step 3: Copy the URL and APPKEY, respectively, to the Developer Center of your Weibo Management Center. 

{{:cs-en:start-weibo3.png?nolink|Get URL and APPKEY}}

Step 4: On your Weibo, go to "Management Center > Fan Service > Developer Center". In the server configuration area, fill in the URL and APPKEY and click **Save** to obtain the access_token. (You need to disable the "auto-reply" and "custom menu" function, and enable the "Developer Center" on your Weibo.)

Step 5: Copy the access_token to the “Add Weibo Account” dialog box and click **Save**.

{{:cs-en:start-weibo4.png?nolink|Bind Weibo account}}

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**Note:**

If the binding fails, please check: 1. Weibo UID is correct; 2. access_token is correct.
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When a Weibo follower sends a private message to your Weibo account, you can reply to the message on the [[cs-en:agentmode:conversation|Conversations]] page.
===== Apply for the Reception of Weibo @ messages =====

Send an e-mail to Sina Weibo (open_api@sina.com) to apply for the reception of @ messages. For more information on this feature, go to Weibo Developer Center.

When a Weibo follower @ your Weibo account, you can reply to the message on the [[cs-en:agentmode:conversation|Conversations]] page. The reply is sent to the follower as a private message.