~~NOCACHE~~
云呼叫中心
呼叫工作台
* [[cs:call-center:preparation|准备工作]]
* [[cs:call-center:call|呼叫工作台]]
接入
* [[cs:call-center:Qualificationk|资质号码]]
* [[cs:call-center:Rules|外显规则]]
* [[cs:call-center:Group|动态号码组]]
* [[cs:call-center:Test|测试白名单]]
* [[cs:call-center:BWL |黑白名单]]
历史
* [[cs:call-center:call-history|通话记录]]
* [[cs:call-center:Abandoned|未接来电]]
* [[cs:call-center:Satisfaction|满意度记录]]
监控
* [[cs:call-center:Call11|呼叫监控 ]]
* [[cs:call-center:Queue|队列监控]]
* [[cs:call-center:Agent|座席监控]]
* [[cs:call-center:Hotline|热线监控]]
统计
* [[cs:call-center:Agents|座席报表]]
* [[cs:call-center:Queues|队列报表]]
* [[cs:call-center:Inbound|呼入报表]]
* [[cs:call-center:Outbound|外呼报表]]
* [[cs:call-center:IVR|IVR报表]]
* [[cs:call-center:Satisfactions|满意度报表]]
* [[cs:call-center:FirstResolution|首次解决报表]]
* [[cs:call-center: Congestion Ratio|呼损报表]]
* [[cs:call-center:Report Writer|自定义报表]]
成员
* [[cs:call-center:create-agent|创建坐席]]
* [[cs:call-center:team-settings|设置呼叫技能组]]
客户中心
* [[cs:call-center:customer-info|客户信息]]
其他
* [[cs:call-center:Call-work|热线工作日志]]
* [[cs:call-center:call-Phone|绑定电话日志]]
* [[cs:call-center:Call-state|热线时长日志]]
* [[cs:call-center:Call-queue|队列呼叫日志]]
设置
* [[cs:call-center:Call-GlobalSettings|全局设置]]
* [[cs:call-center:Call-Telephone|话机设置]]
* [[cs:call-center:Call-route|路由导航]]
帮助
* [[cs:call-center:service-specification|语音业务接入规范]]
* [[cs:call-center:use-sip-aliyun|SIP话机配置指南1]]
* [[cs:call-center:use-sip-huawei|SIP话机配置指南2]]
* [[cs:call-center:messageservice-signatureReview|短信签名审核规范]]
* [[cs:call-center:messageservice-specification|短信模版审核规范]]
* [[cs:call-center:apply-for-offsite-number|申请异地号码]]
* [[cs:call-center:faq|常见问题]]
短信
* [[cs:call-center:sms-illustration|使用说明]]
* [[cs:call-center:sms-template|短信模版]]
* [[cs:call-center:sms-texting|发送短信]]
* [[cs:call-center:sms-records|发送记录]]