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| 两侧同时换到之前的修订记录 前一修订版 后一修订版 | 前一修订版 | ||
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cs:100agentmode:sidebar [2019/05/06 09:42] liulj |
cs:100agentmode:sidebar [2022/06/06 09:08] (当前版本) xiaowei |
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| 行 4: | 行 4: | ||
| <html><h4><i class="fa fa-angle-down"></i> 客服工作台</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 客服工作台</h4></html> | ||
| * [[cs:100agentmode:10conversation|会话]] | * [[cs:100agentmode:10conversation|会话]] | ||
| + | * [[cs:100agentmode:15Conversations with Colleagues|同事会话]] | ||
| * [[cs:100agentmode:20queue|待接入]] | * [[cs:100agentmode:20queue|待接入]] | ||
| * [[cs:100agentmode:25note|留言]] | * [[cs:100agentmode:25note|留言]] | ||
| 行 13: | 行 14: | ||
| * [[cs:100agentmode:60notifications|消息中心]] | * [[cs:100agentmode:60notifications|消息中心]] | ||
| * [[cs:100agentmode:analytics|统计数据]] | * [[cs:100agentmode:analytics|统计数据]] | ||
| - | * [[cs:100agentmode:video-calling|视频客服]] | + | |
| + | <html><h4><i class="fa fa-angle-down"></i> 视频通话</h4></html> | ||
| + | * [[cs:100video-call|视频通话（旧版）]] | ||
| <html><h4><i class="fa fa-angle-down"></i> 个人设置</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 个人设置</h4></html> | ||
| 行 29: | 行 32: | ||
| * [[cs:200admin:50settings-keyword-match|设置（关键字匹配）]] | * [[cs:200admin:50settings-keyword-match|设置（关键字匹配）]] | ||
| - | <html><h4><i class="fa fa-angle-down"></i> 智能机器人</h4></html> | + | <html><h4><i class="fa fa-angle-down"></i> 视频客服</h4></html> |
| - | * [[cs:200admin:40robot|智能机器人]] | + | * [[cs:100agentmode:video-calling|视频客服]] |
| - | * [[cs:100agentmode:robot-assistant|人机协作]] | + | |
| + | <html><h4><i class="fa fa-angle-down"></i> 客服机器人</h4></html> | ||
| + | * [[cs:200admin:41robot|客服机器人]] | ||
| + | * [[cs:100agentmode:robot-assistant|智能辅助]] | ||
| + | * [[cs:100agentmode:robot-course|教程：如何设置所有客服请求都由机器人来优先接待]] | ||
| + | * [[cs:100agentmode:robot-course1|教程：如何设置下班后的客服请求由机器人接待]] | ||
| <html><h4><i class="fa fa-angle-down"></i> 客户中心</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 客户中心</h4></html> | ||
| * [[cs:200admin:50visitors|客户中心]] | * [[cs:200admin:50visitors|客户中心]] | ||
| 行 43: | 行 50: | ||
| * [[cs:200admin:65qualityreview|质量检查]] | * [[cs:200admin:65qualityreview|质量检查]] | ||
| * [[cs:200admin:smart-control|告警记录]] | * [[cs:200admin:smart-control|告警记录]] | ||
| + | * [[cs:200admin:operation_log|操作日志]] | ||
| * [[cs:200admin:100notifications|消息中心]] | * [[cs:200admin:100notifications|消息中心]] | ||
| 行 52: | 行 60: | ||
| * [[cs:200admin:90statistics|会话统计]] | * [[cs:200admin:90statistics|会话统计]] | ||
| * [[cs:200admin:90statistics-custom-reports|会话统计（自定义报表）]] | * [[cs:200admin:90statistics-custom-reports|会话统计（自定义报表）]] | ||
| + | * [[cs:200admin:9Operations-management|运营管理]] | ||
| * [[cs:200admin:clientvoice|客户声音]] | * [[cs:200admin:clientvoice|客户声音]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 客户360</h4></html> | ||
| + | * [[cs:200admin:customer360|客户360]] | ||
| <html><h4><i class="fa fa-angle-down"></i> 多租户管理后台</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 多租户管理后台</h4></html> | ||
| * [[cs:200admin:tenantmngt|多租户管理后台]] | * [[cs:200admin:tenantmngt|多租户管理后台]] | ||
| * [[cs:200admin:org-sso|多租户单点登录]] | * [[cs:200admin:org-sso|多租户单点登录]] | ||