差别
这里会显示出您选择的修订版和当前版本之间的差别。
两侧同时换到之前的修订记录 前一修订版 | 后一修订版 两侧同时换到之后的修订记录 | ||
cs:call-center:sidebar [2019/08/09 08:37] candywang |
cs:call-center:sidebar [2019/08/22 09:54] candywang |
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* [[cs:call-center:customer-info|客户信息]] | * [[cs:call-center:customer-info|客户信息]] | ||
- | <html><h4><i class="fa fa-angle-down"></i> 数据与报表</h4></html> | + | <html><h4><i class="fa fa-angle-down"></i> 监控与管理</h4></html> |
- | * [[cs:call-center:call-history|历史通话]] | + | |
* [[cs:call-center:realtime-monitor|实时监控]] | * [[cs:call-center:realtime-monitor|实时监控]] | ||
* [[cs:call-center:qualityreview|通话质检]] | * [[cs:call-center:qualityreview|通话质检]] | ||
+ | |||
+ | <html><h4><i class="fa fa-angle-down"></i> 数据与报表</h4></html> | ||
+ | * [[cs:call-center:call-history|历史通话]] | ||
* [[cs:call-center:agent-analytics|坐席统计]] | * [[cs:call-center:agent-analytics|坐席统计]] | ||
* [[cs:call-center:team-analytics|技能组统计]] | * [[cs:call-center:team-analytics|技能组统计]] |