差别

这里会显示出您选择的修订版和当前版本之间的差别。

--- cs:call-center:sidebar [2019/08/22 10:17]
candywang
+++ cs:call-center:sidebar [2023/08/10 08:06] (当前版本)
zhaoxx
@@ 行 2: / 行 2: @@
 <html><h3><i class="fa fa-phone"></i> 云呼叫中心</h3></html>
-<html><h4><i class="fa fa-angle-down"></i> 客服工作台</h4></html>
+<html><h4><i class="fa fa-angle-down"></i> 呼叫工作台</h4></html>
   * [[cs:call-center:preparation|准备工作]]
-  * [[cs:call-center:call|通话]]
+  * [[cs:call-center:call|呼叫工作台]]
-<html><h4><i class="fa fa-angle-down"></i> 外呼任务</h4></html>
-  * [[cs:call-center:agent-call-task|外呼任务（客服）]]
-  * [[cs:call-center:manage-call-tasks|外呼任务（管理员）]]
-<html><h4><i class="fa fa-angle-down"></i> 系统设置</h4></html>
+<html><h4><i class="fa fa-angle-down"></i> 接入</h4></html>
+  * [[cs:call-center:Qualificationk|资质号码]]
+  * [[cs:call-center:Rules|外显规则]]
+  * [[cs:call-center:Group|动态号码组]]
+  * [[cs:call-center:Test|测试白名单]]
+  * [[cs:call-center:BWL |黑白名单]]
+<html><h4><i class="fa fa-angle-down"></i> 历史</h4></html>
+  * [[cs:call-center:call-history|通话记录]]
+  * [[cs:call-center:Abandoned|未接来电]]
+  * [[cs:call-center:Satisfaction|满意度记录]]
+<html><h4><i class="fa fa-angle-down"></i> 监控</h4></html>
+  * [[cs:call-center:Call11|呼叫监控 ]]
+  * [[cs:call-center:Queue|队列监控]]
+  * [[cs:call-center:Agent|座席监控]]
+  * [[cs:call-center:Hotline|热线监控]]
+<html><h4><i class="fa fa-angle-down"></i> 统计</h4></html>
+  * [[cs:call-center:Agents|座席报表]]
+  * [[cs:call-center:Queues|队列报表]]
+  * [[cs:call-center:Inbound|呼入报表]]
+  * [[cs:call-center:Outbound|外呼报表]]
+  * [[cs:call-center:IVR|IVR报表]]
+  * [[cs:call-center:Satisfactions|满意度报表]]
+  * [[cs:call-center:FirstResolution|首次解决报表]]
+  * [[cs:call-center: Congestion Ratio|呼损报表]]
+  * [[cs:call-center:Report Writer|自定义报表]]
+<html><h4><i class="fa fa-angle-down"></i> 成员</h4></html>
   * [[cs:call-center:create-agent|创建坐席]]
-  * [[cs:call-center:team-settings|设置技能组]]
+  * [[cs:call-center:team-settings|设置呼叫技能组]]
-  * [[cs:call-center:manage-team-members|管理技能组成员]]
-  * [[cs:call-center:settings-callqualitysettings|通话质检评分设置]]
 <html><h4><i class="fa fa-angle-down"></i> 客户中心</h4></html>
   * [[cs:call-center:customer-info|客户信息]]
+<html><h4><i class="fa fa-angle-down"></i> 其他</h4></html>
+  * [[cs:call-center:Call-work|热线工作日志]]
+  * [[cs:call-center:call-Phone|绑定电话日志]]
+  * [[cs:call-center:Call-state|热线时长日志]]
+  * [[cs:call-center:Call-queue|队列呼叫日志]]
+<html><h4><i class="fa fa-angle-down"></i> 设置</h4></html>
+  * [[cs:call-center:Call-GlobalSettings|全局设置]]
+  * [[cs:call-center:Call-Telephone|话机设置]]
+  * [[cs:call-center:Call-route|路由导航]]
-<html><h4><i class="fa fa-angle-down"></i> 监控与管理</h4></html>
-  * [[cs:call-center:realtime-monitor|实时监控]]
-  * [[cs:call-center:qualityreview|通话质检]]
-<html><h4><i class="fa fa-angle-down"></i> 数据与报表</h4></html>
-  * [[cs:call-center:call-history|历史通话]]
-  * [[cs:call-center:agent-analytics|坐席统计]]
-  * [[cs:call-center:team-analytics|技能组统计]]
 <html><h4><i class="fa fa-angle-down"></i> 帮助</h4></html>
   * [[cs:call-center:service-specification|语音业务接入规范]]
+  * [[cs:call-center:use-sip-aliyun|SIP话机配置指南1]]
+  * [[cs:call-center:use-sip-huawei|SIP话机配置指南2]]
+  * [[cs:call-center:messageservice-signatureReview|短信签名审核规范]]
+  * [[cs:call-center:messageservice-specification|短信模版审核规范]]
   * [[cs:call-center:apply-for-offsite-number|申请异地号码]]
   * [[cs:call-center:faq|常见问题]]
+<html><h4><i class="fa fa-angle-down"></i> 短信</h4></html>
+  * [[cs:call-center:sms-illustration|使用说明]]
+  * [[cs:call-center:sms-template|短信模版]]
+  * [[cs:call-center:sms-texting|发送短信]]
+  * [[cs:call-center:sms-records|发送记录]]