http://docs.easemob.com/ 2026-04-26T08:50:34+00:00 http://docs.easemob.com/ http://docs.easemob.com/lib/tpl/haozki-2016-01-25/images/favicon.ico text/html 2026-04-15T07:28:24+00:00 丁艺杰 http://docs.easemob.com/cs/ticket/system-preference?rev=1776238104&do=diff 系统设置 设置帮助主题 帮助主题为工单的类别，支持设置多级别的帮助主题。帮助主题将在工单创建时显示，并支持自定义帮助主题的查询与统计。 共支持10级帮助主题，第一级不超过30个分类，一共不超过1000个帮助主题选项。 text/html 2026-03-25T09:26:35+00:00 丁艺杰 http://docs.easemob.com/cs/400systemintegration/20webhook?rev=1774430795&do=diff 自定义事件推送 环信客服云在使用过程中会生成会话、访客、客服相关的事件，如会话创建、接起、转接、结束，添加／删除访客标签，访客信息变更，新建／修改／删除坐席，坐席状态变更等。 text/html 2026-01-12T03:37:06+00:00 丁艺杰 http://docs.easemob.com/cs/400systemintegration/10crmintegration?rev=1768189026&do=diff Iframe窗口对接 目前环信客服云中的默认客户信息包括：客户昵称、真实姓名、ID、手机、QQ、邮箱、公司、备注等，仅可满足客户信息管理的基础需求。因具体业务模式不同，当您的企业需要展现更详细、个性化的客户信息时，环信提供了CRM系统对接的功能。 text/html 2026-01-04T06:16:26+00:00 丁艺杰 http://docs.easemob.com/cs/300visitoraccess/harmonyossdkvec?rev=1767507386&do=diff HarmonyOS 访客端SDK集成 * 环信客服云（Customer Engagement Cloud, CEC）现已推出专属 HarmonyOS SDK！您只需在客服云创建 APP 关联，并按照本文档的步骤集成 HarmonyOS SDK，即可轻松实现 HarmonyOS 版 APP 接入。 text/html 2025-12-08T07:45:56+00:00 丁艺杰 http://docs.easemob.com/cs/releasenote/android?rev=1765179956&do=diff Android 客服工作台 更新日志 ---------- 版本 V4.3.8 2025-12-08 新功能/优化： * 修复特定场景下视频自动挂断问题; 版本 V4.3.7 2025-09-10 新功能/优化： * 资源文件国际化，支持英文、日文; * text/html 2025-11-11T06:36:44+00:00 丁艺杰 http://docs.easemob.com/cs/releasenote/androidsdk_lite?rev=1762843004&do=diff Android SDK Lite 版本 V1.3.4.0 2025-11-05 同步 full 版本内容，详细请查看full版本的更新内容 版本 V1.3.3.9 2025-07-29 同步 full 版本内容，详细请查看full版本的更新内容 版本 V1.3.3.8.lite 2024-02-22 同步 full 版本内容，详细请查看full版本的更新内容 text/html 2025-11-11T06:35:02+00:00 丁艺杰 http://docs.easemob.com/cs/releasenote/iossdk_lite?rev=1762842902&do=diff IOS SDK Lite 版本 V1.5.5 2025-11-10 同步 full 版本客服sdk、商城demo内容 版本 V1.5.4 2024-3-13 同步 full 版本客服sdk、商城demo内容 版本 V1.5.3 2024-2-22 同步 full 版本客服sdk、商城demo内容 版本 V1.5.2.lite 2023-9-27 text/html 2025-11-11T06:34:14+00:00 丁艺杰 http://docs.easemob.com/cs/releasenote/iossdk?rev=1762842854&do=diff iOS SDK（访客端）更新日志 SDK版本升级 V1.5.5 2025-11-10 SDK-V1.5.5: * 修改自动登录加密模式； * 优化VEC秒挂问题； SDK版本升级 V1.5.4 2024-11-15 SDK-V1.5.4: * 优化访客端获取留言列表的接口由于参数拼接异常会造成调用出现502报错问题； text/html 2025-10-21T03:24:39+00:00 丁艺杰 http://docs.easemob.com/?image=cs%3Areleasenote%3A%E5%AE%A2%E6%9C%8D%E4%BA%91-%E5%95%86%E5%93%81%E4%BF%A1%E6%81%AF%E5%8F%91%E9%80%81.png&ns=cs%3Areleasenote&rev=1761017079&tab_details=history&mediado=diff&do=media <img src="http://docs.easemob.com/_media/cs/releasenote/%E5%AE%A2%E6%9C%8D%E4%BA%91-%E5%95%86%E5%93%81%E4%BF%A1%E6%81%AF%E5%8F%91%E9%80%81.png?w=500&h=205&t=1761017079&amp;tok=918381" alt="cs:releasenote:客服云-商品信息发送.png" /> text/html 2025-08-19T04:56:18+00:00 丁艺杰 http://docs.easemob.com/?image=cs%3Areleasenote%3A1-%E7%99%BB%E5%BD%95%E9%A1%B5%E9%9D%A2.png&ns=cs%3Areleasenote&rev=1755579378&tab_details=history&mediado=diff&do=media <img 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