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        <title>环信客服云文档 cs:shipping_channels</title>
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        <dc:date>2025-09-05T04:02:53+00:00</dc:date>
        <title>Facebook专题</title>
        <link>http://docs.easemob.com/cs/shipping_channels/start-facebook?rev=1757044973&amp;do=diff</link>
        <description>Facebook专题

概述

ZENAVA客服云支持关联Facebook渠道，支持绑定多个Facebook公共主页，当访客向公共主页发送消息时，信息可直达在线坐席，从而实现一个坐席接听来自多个Facebook公共主页的会话，并进行对应的回复，让服务更高效！</description>
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        <dc:date>2025-09-05T04:04:22+00:00</dc:date>
        <title>Line渠道集成</title>
        <link>http://docs.easemob.com/cs/shipping_channels/start-line?rev=1757045062&amp;do=diff</link>
        <description>Line渠道集成

概述

ZENAVA客服云支持LINE官方号渠道接入，可实现LINE消息（单聊）对接ZENAVA客服云。

消息类型支持

LINE用户发送给坐席的消息类型支持：

	*      文本
	*      图片
	*      各类附件（文档、压缩包、文件等）</description>
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        <dc:date>2025-10-10T02:18:01+00:00</dc:date>
        <title>WhatsApp专题</title>
        <link>http://docs.easemob.com/cs/shipping_channels/start-whatsapp?rev=1760062681&amp;do=diff</link>
        <description>WhatsApp专题

概述

ZENAVA客服云支持WhatsApp渠道接入，利用WhatsApp Business帮助企业与客户建立沟通渠道，用户通过WhatsApp主动发起咨询，企业可以通过ZENAVA客服云即时回复，响应更及时、更便捷。企业也可以在用户选择订阅后，通过模板消息和群发消息主动触达用户，为用户提供必要的信息服务。</description>
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