http://docs.easemob.com/ 2026-04-09T02:31:47+00:00 http://docs.easemob.com/ http://docs.easemob.com/lib/tpl/haozki-2016-01-25/images/favicon.ico text/html 2017-09-22T07:12:35+00:00 http://docs.easemob.com/cs-en/systemintegration/crmintegration?rev=1506064355&do=diff CRM System Integration On Hyphenate Customer Engagement Cloud, the customer profile includes nickname, full name, ID, phone, email, company, description, etc. If you need to present more detailed and personalized customer profiles, you can integrate your CRM system with Hyphenate. text/html 2017-09-22T07:12:35+00:00 http://docs.easemob.com/cs-en/systemintegration/custommsg?rev=1506064355&do=diff Custom Message Introduction Hyphenate provides a custom message API that allows the admin to load a message editing page containing rich media messages on the Conversations page. The messages can be product introductions, order details, etc. Agents can send these messages to the customers. text/html 2017-09-22T07:12:35+00:00 http://docs.easemob.com/cs-en/systemintegration/start?rev=1506064355&do=diff Integration * Ticket System Integration * CRM System Integration * Webhook * Custom Message text/html 2017-09-22T07:12:35+00:00 http://docs.easemob.com/cs-en/systemintegration/ticketsystem?rev=1506064355&do=diff Ticket System Integration Application Scenario You have a ticket system to follow up on service needs and issues, and you want to create tickets for certain conversations on Hyphenate Customer Engagement Cloud. Integration Method To integrate your ticket system with Hyphenate: text/html 2018-01-05T02:42:58+00:00 http://docs.easemob.com/cs-en/systemintegration/webhook?rev=1515120178&do=diff Webhook The Webhook feature pushes events on the Hyphenate Customer Engagement Cloud to third-party servers. Webhook is a value-added service. To activate it, please provide the tenant ID and contact Hyphenate. Create Webhook To push an event to a third-party server: