目录

自定义事件推送

环信客服云在使用过程中会生成会话、访客、客服相关的事件，如会话创建、接起、转接、结束，添加／删除访客标签，访客信息变更，新建／修改／删除坐席，坐席状态变更等。

可以通过自定义事件推送功能，将需要的事件以回调方式自动推送到您的服务器（如CRM系统），用于数据存储，或基于这些事件做进一步处理。

注：自定义事件推送为旗舰版功能。

应用场景

会话、访客、客服相关的这些事件可用于多种应用场景，举例如下：

业务流程

CRM系统对接后的业务流程示例：

  1. 访客发起会话咨询，客服使用客服云（CEC）接待访客。
  2. 会话结束后，CEC服务器生成事件，并将事件推送给中继服务器。
  3. 中继服务器提取事件（如会话结束事件），并根据事件内容，向CRM系统创建销售线索等。

CRM系统对接

设置方法

推送自定义事件至第三方服务器：

  1. 开通“自定义事件推送”功能。
  2. 进入“设置 > 自定义事件推送”页面，点击“创建事件推送”。
  3. 填写自定义事件名称、接收事件的服务器地址，勾选需要推送的事件，并保存。

设置自定义事件推送

自定义事件汇总

当前支持以下事件的推送：

平台事件

在线客服事件

视频客服事件

呼叫中心事件

创建坐席

事件名称：AgentUserCreationEvent

触发条件：管理员在“管理员模式 > 成员管理 > 客服”页面创建坐席

消息内容示例： 

{
    "eventId": "cfb76910-a9fa-11e5-844c-37fa6bbad3ec",     //事件ID
    "timestamp": 1450933062687,                            //时间戳
    "event": "AgentUserCreationEvent",                     //事件名称
    "payload": { 
        "agent": { 
            "id": "614f3fb7-d757-4894-ba17-90a7c1488a59",  //坐席ID
            "username":"a@qq.com",                         //坐席登录邮箱地址
            "nickname":"agent1",                           //坐席昵称
            "name":"aaaa",                                 //坐席真实姓名
            "roles":["admin","agent"],                     //坐席角色，值为["agent"](普通坐席)、["admin","agent"](管理员)
            "business_id":"11111",                         //坐席工号
            "phone":"13311111111",                         //坐席电话号码
            "created_at":1436805675000,                    //坐席创建时间
            "updated_at":1436805675000                     //坐席信息更新时间，因是创建事件，和创建时间一致
        } 
    } 
}

坐席信息变更

事件名称：AgentUserChangeEvent

触发条件：坐席／管理员修改个人信息，管理员修改其他坐席的信息

消息内容示例： 

{
    "eventId": "d0a31dd0-07b7-11e7-b1a7-eb03c0f01476",    //事件ID
    "timestamp": 1489387172031,                           //时间戳
    "event": "AgentUserChangeEvent",                      //事件名称
    "payload": {
        "agent": {                                        //变更后的坐席信息  
            "id": "eb524dc0-be91-47ac-b6e6-10d013d7d72b", //坐席ID
            "username": "713test4@qq.com",                //坐席登录邮箱地址
            "nickname": "Leoli",                          //坐席昵称
            "name": "leoli",                              //坐席真实姓名
            "roles": [                                    //坐席角色，值为["agent"](普通坐席)、["agent","admin"](管理员)
                "admin",
                "agent"
            ],
            "phone": "18612389889",                       //坐席电话号码
            "business_id": "1001",                        //坐席工号
            "created_at": 1453900968000,                  //坐席创建时间
            "updated_at": 1489128601000                   //坐席信息更新时间
        },
        "old_agent": {                                    //变更前的坐席信息
            "id": "eb524dc0-be91-47ac-b6e6-10d013d7d72b", //坐席ID
            "username": "713test4@qq.com",                //坐席登录邮箱地址
            "nickname": "Leoli",                          //坐席昵称
            "name": "",                                   //坐席真实姓名
            "roles": [                                    //坐席角色，值为["agent"](普通坐席)、["agent","admin"](管理员)
                "admin",
                "agent"
            ],
            "phone": "",                                  //坐席电话号码
            "created_at": 1453900968000,                  //坐席创建时间
            "updated_at": 1489128601000                   //坐席信息更新时间
        }
    }
}

坐席状态变更

客服和管理员的登录状态分为五种：空闲（online）、忙碌（busy）、离开（leave）、隐身（hidden）、离线（offline），并且，客服和管理员可以切换自己的空闲/忙碌/离开/隐身状态。关于登录状态的描述，见在线状态。

事件名称：AgentUserStateChangedEvent

触发条件：坐席／管理员修改自己的在线状态

消息内容示例： 

{ 
    "eventId": "45114db0-d639-11e5-91c0-a11acb243a77",    //事件ID
    "timestamp": 1455797716755,                           //时间戳
    "event": "AgentUserStateChangedEvent",                //事件名称
    "payload": { 
        "agent": { 
            "id": "28d0a4aa-bf19-4724-ab9d-3b74afed34a8", //坐席ID
            "nickname": "Admin",                          //坐席昵称
            "username": "licx@easemob.com"                //坐席登录邮箱地址
        }, 
        "status": "Online",                               //变更后的在线状态
        "stateChangeTime": 1455797716491                  //坐席状态变更时间
    } 
}

坐席登出

事件名称：AgentUserLogoutEvent

触发条件：坐席／管理员点击“退出”按钮，退出登录

消息内容示例： 

{ 
    "eventId": "a9928560-d639-11e5-8447-854851e278ee",    //事件ID
    "timestamp": 1455797885117,                           //时间戳
    "event": "AgentUserLogoutEvent",                      //事件名称
    "payload": { 
        "agent": { 
            "id": "28d0a4aa-bf19-4724-ab9d-3b74afed34a8", //坐席ID
            "nickname": "Admin",                          //坐席昵称
            "username": "licx@easemob.com"                //坐席登录邮箱地址
        }, 
        "logoutTime": 1455797885109                       //坐席登出时间
    } 
}

删除坐席

事件名称：AgentUserDeletedEvent

触发条件：管理员在“管理员模式 > 成员管理 > 客服”页面删除坐席

消息内容示例： 

{
    "eventId": "07ffc670-ce74-11e6-a4aa-e9370bc22534",    //事件ID
    "timestamp": 1483090934322,                           //时间戳
    "event": "AgentUserDeletedEvent",                     //事件名称
    "payload": {
        "agent": {
            "id": "4b4f0f36-8286-4ccd-8e99-50b33cfdf958", //坐席ID
            "username": "713test10@qq.com",               //坐席登录邮箱地址
            "nickname": "10",                             //坐席昵称
            "name": "",                                   //坐席真实姓名
            "roles": [                                    //坐席角色，值为["agent"](普通坐席)、["agent","admin"](管理员)
                "agent"
            ],
            "phone": "",                                  //坐席电话号码
            "created_at": 1483090749000,                  //坐席创建时间
            "updated_at": 1483090749000                   //坐席信息更新时间
        }
    }
}

添加访客标签

事件名称：VisitorTagAddedEvent

触发条件：会话进行中、结束后，坐席／管理员为访客添加访客标签

消息内容示例： 

{
    "eventId": "9f727ee0-07b7-11e7-b77f-3b3c6fac2bb4",               //事件ID
    "timestamp": 1489387089477,                                      //时间戳
    "event": "VisitorTagAddedEvent",                                 //事件名称
    "payload": {
        "visitorUserTag": {
            "visitorUserId": "2ad4af98-903a-4050-9cea-2d5807c85002", //访客ID
            "userTagId": 5596,                                       //访客标签ID
            "tag": {
                "tagName": "普通客户",                                //访客标签名称
                "created_at": 1436805675000                          //访客标签创建时间
            }
        }
    }
}

删除访客标签

事件名称：VisitorTagRemovedEvent

触发条件：会话进行中、结束后，坐席／管理员删除访客标签

消息内容示例： 

{
    "eventId": "a7364210-07b7-11e7-9a61-dbd5753351ee",               //事件ID
    "timestamp": 1489387102520,                                      //时间戳
    "event": "VisitorTagRemovedEvent",                               //事件名称
    "payload": {
        "visitorUserTag": {
            "visitorUserId": "2ad4af98-903a-4050-9cea-2d5807c85002", //访客ID
            "userTagId": 5596,                                       //访客标签ID
            "tag": {
                "tagName": "普通客户",                                //访客标签名称
                "created_at": 1436805675000                          //访客标签创建时间
            }
        }
    }
}

访客创建事件

事件名称：VisitorUserCreateEvent

触发条件：会话进行中、结束后，坐席／管理员创建、更改“资料”访客标签来源

消息内容示例： 

{
    "eventId": "b9c1e0b0-07b7-11e7-8ab4-53b659cd1343",        //事件ID
    "timestamp": 1489387133611,                               //时间戳
    "event": "VisitorUserCreateEvent",                        //事件名称
    "payload": {
        "visitor": {
            "id": "2ad4af98-903a-4050-9cea-2d5807c85002",     //系统内部访客ID
            "username": "webim-visitor-EM3GEFC7TBQVRXYM6GGC", //访客ID
            "nickname": "Leoli",                              //访客昵称
            "name": "Leoli",                                  //访客真实姓名
            "roles": [                                        //访客身份
                "visitor"
            ],
            "gendar": 0,                                      //访客性别,0=未知,1=男,2=女
            "created_at": 1488884778000,                      //访客创建时间
            "updated_at": 1489387133493                       //访客信息更新时间
        }
    }
}

访客信息变更

事件名称：VisitorUserChangeEvent

触发条件：会话进行中、结束后，坐席／管理员修改“资料”页签的访客信息

消息内容示例： 

{
    "eventId": "b9c1e0b0-07b7-11e7-8ab4-53b659cd1343",        //事件ID
    "timestamp": 1489387133611,                               //时间戳
    "event": "VisitorUserChangeEvent",                        //事件名称
    "payload": {
        "visitor": {
            "id": "2ad4af98-903a-4050-9cea-2d5807c85002",     //系统内部访客ID
            "username": "webim-visitor-EM3GEFC7TBQVRXYM6GGC", //访客ID
            "nickname": "Leoli",                              //访客昵称
            "name": "Leoli",                                  //访客真实姓名
            "roles": [                                        //访客身份
                "visitor"
            ],
            "gendar": 0,                                      //访客性别,0=未知,1=男,2=女
            "created_at": 1488884778000,                      //访客创建时间
            "updated_at": 1489387133493                       //访客信息更新时间
        }
    }
}

访客来源

事件名称：ServiceSessionAttributesCreateEvent

触发条件：会话创建

消息内容示例： 

{
    "eventId": "fb50f590-f4ac-11e9-a28f-75fedd96c02a",
    "timestamp": 1571735940126,
    "event": "ServiceSessionAttributesCreateEvent",
    "payload": {
        "tenantId": 20016,
        "serviceSessionId": "971c53a2-6302-4002-b6b2-6c484c290ce0",
        "entity": [
            {
                "name": "carrierOperator",
                "value": "ssss35"        //运营商
            },
            {
                "name": "referer",
                "value": "124"           //会话发起页
            },
            {
                "name": "system",
                "value": "sssss"         //操作系统
            },
            {
                "name": "searchType",
                "value": null            //推广来源
            },
            {
                "name": "accessUrl",
                "value": null            //着陆页         
            },
            {
                "name": "ip",
                "value": null            //IP
            },
            {
                "name": "equipment",
                "value": "4444"          //设备
            },
            {
                "name": "userAgent",
                "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36"      //软件环境
            },
            {
                "name": "region",
                "value": null            //地区
            },
            {
                "name": "keyword",
                "value": null            //搜索词
            },
            {
                "name": "version",
                "value": "1.0"           //系统版本
            }
        ]
    }
}

事件名称：ServiceSessionAttributesChangeEvent

触发条件：会话来源修改

消息内容示例： 

{
    "eventId": "fb50f590-f4ac-11e9-a28f-75fedd96c02a",
    "timestamp": 1571735940126,
    "event": "ServiceSessionAttributesChangeEvent",
    "payload": {
        "tenantId": 20016,
        "serviceSessionId": "971c53a2-6302-4002-b6b2-6c484c290ce0",
        "entity": [
            {
                "name": "carrierOperator",
                "value": "ssss35"        //运营商
            },
            {
                "name": "referer",
                "value": "124"           //来源信息
            },
            {
                "name": "system",
                "value": "sssss"         //操作系统
            },
            {
                "name": "searchType",
                "value": null            //推广来源
            },
            {
                "name": "accessUrl",
                "value": null            //着陆页
            },
            {
                "name": "ip",
                "value": null            //IP
            },
            {
                "name": "equipment",
                "value": "4444"          //设备
            },
            {
                "name": "userAgent",
                "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36"      //软件环境
            },
            {
                "name": "region",
                "value": null            //地区
            },
            {
                "name": "keyword",
                "value": null            //搜索词
            },
            {
                "name": "version",
                "value": "1.0"           //系统版本
            }
        ]
    }
}

会话创建

事件名称：ServiceSessionCreatedEvent

触发条件：会话创建。呼入：访客发送第一条消息；呼出：客服点击“回呼”按钮

消息内容示例： 

{
    "eventId": "07da4280-6c74-11e7-ba25-29a88e1d64f3",       //事件ID
    "timestamp": 1500463126206,                              //时间戳
    "event": "ServiceSessionCreatedEvent",                   //事件名称
    "payload": {
        "serviceSession": {
            "id": "d93d1e6c-7bce-4f2e-97e7-40d3c0427d95",    //会话ID
            "state": "Wait",                                 //会话状态
            "origin_type": "webim",                          //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道）
            "from_agent_callback": false,                    //是否为坐席回呼
            "timestamp": {
                "create": 1500463126000                      //会话创建时间
            },
            "visitor": {
                "id": "e3243090-848a-44fb-babd-f0c3a561d31f",//系统内部访客ID
                "name": "webim-visitor-8WCFW7M7YEGEF2EJCYCP" //访客ID
            },
            "channel": {
                "id": 10625,                                 //关联ID
                "type": "easemob"                            //关联类型
            },
            "agent_queue": {
                "id": 35018                                  //技能组ID
            }
        }
    }
}

新消息

事件名称：ServiceSessionMessageEvent

触发条件：会话中出现新消息，包括访客消息、坐席消息、系统消息、命令消息

文本消息内容示例： 

{
    "eventId": "3a7e82a0-aa60-11e5-8544-5111ba4b872e",        //事件ID
    "timestamp": 1450976598050,                               //时间戳
    "event": "ServiceSessionMessageEvent",                    //事件名称
    "payload": {
        "message": {
            "id": "dad14e23-4566-4ca6-b10e-fceeb59c42c2",      //消息ID
            "create_at":"1560417635819"，                      //消息发送时间
            "service_session_id": "4e27dd5e-683d-4664-a0db-bb8457ec7101",  //对应的会话ID
            "from": {
                "id": "27f74a74-5139-4f8c-b65f-15129e7808a8",  //发送方ID（可以是坐席或者访客）
                "name": "Admin",                               //发送方昵称
                "type": "Agent"                                //发送方类型，坐席、访客等
            },
            "origin_type": "app",                              //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道）
            "channel": {
                "id": 21,                                      //关联ID
                "type": "easemob"                              //关联类型
            },
            "body": {
                "type": "txt",                                 //消息类型：文本消息
                "msg": "asdf"                                  //消息内容
            },
            // 新增添的ext字段
            "ext": {
               "YXUCarID": 32134600,
               "YXUCarImage": "http://c1.xinstatic.com/c/20181211/1636/5c0f771a6f683495918_19.jpg",
               "YXUCarNAME": "宝骏 730 2016款 1.5T 手动 豪华型",
               "YXUCarPRICE": "6.19万 首付0.66万",
               "YXUCarYEAR": "2016年 | 3.2万公里",
               "msgtype": {
                     "track": {
                         "desc": "宝骏 730 2016款 1.5T 手动 豪华型",
                         "img_url": "http://c1.xinstatic.com/c/20181211/1636/5c0f771a6f683495918.jpg",
                         "item_url": "https://m.xin.com/x1k284ok45/che32134600.html",
                         "price": "售价：6.19万 首付0.66万 行驶：3.2万公里",
                         "title": "您好，我对这辆车很感兴趣，想了解一下车的情况"
                        }
                   }
             }
        }
    }
}

图片消息内容示例： 

{
    "eventId": "bc4a6120-aa68-11e5-b3c3-dd9f501463d3",         //事件ID
    "timestamp": 1450980251761,                                //时间戳
    "event": "ServiceSessionMessageEvent",                     //事件名称
    "payload": {
        "message": {
            "id": "dc5004d7-39ce-4a03-bca0-af2c16b269d6",      //消息ID
            "service_session_id": "4e27dd5e-683d-4664-a0db-bb8457ec7101", //对应的会话ID
            "from": {
                "id": "2cb00d04-60f3-48a4-93b8-caf15b22a262",  //发送方ID
                "name": "fa38294841604ac89ba2815689f8f636",    //发送方昵称
                "type": "Visitor"                              //发送方类型，坐席、访客等
            },
            "origin_type": "app",                              //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道）
            "channel": {
                "id": 21,                                      //关联ID
                "name": "yaaa",                                //关联名称
                "type": "easemob"                              //关联类型
            },
            "body": {
                "type": "img",                                 //消息类型：图片
                "url": "/v1/Tenant/5631/MediaFiles/df56bebd-433c-4b0e-aab9-1684fb75999f", //图片下载地址
                "secret": "u9X0eqpoEeW-Hw1NajGLHchLw_cjQA0WifvU7Lid7UsaLafh", //文件上传成功后返回的secret
                "filename": "image.jpg",                       //文件名
                "size": {                                      //图片尺寸
                    "width": 2448,                             //图片宽度
                    "height": 3264                             //图片高度
                }
            }
        }
    }
}

待接入会话结束

事件名称：ServiceSessionAbortedEvent

触发条件：待接入会话超时自动结束、管理员手动关闭待接入会话

消息内容示例： 

{
  "eventId": "4642aae0-a1bb-11e7-bc37-fbf67fe4d942",        //事件ID
  "timestamp": 1506321136945,                               //时间戳
  "event": "ServiceSessionAbortedEvent",                    //事件名称
  "payload": {
    "serviceSession": {
      "id": "562785f2-aed6-4420-bac5-fb1d2bd82f0e",         //会话ID
      "state": "Abort",                                     //会话状态
      "origin_type": "webim",                               //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道）
      "abort_actor": {                                      //会话结束方信息
        "user_id": "946f116d-2e09-410c-9015-4b480edc9939",  //坐席ID
        "user_name": "260553619@qq.com",                    //坐席登录邮箱地址
        "nice_name": "Admin"                                //坐席昵称
      },
      "timestamp": {
        "create": 1506320908000,                            //会话创建时间
        "start": 1506321136000,                             //会话接起时间
        "stop": 1506321136000                               //会话结束时间
      },
      "channel": {
        "id": 10625,                                        //关联ID
        "type": "easemob"                                   //关联类型
      },
      "visitor": {
        "id": "678c9d67-f2f1-498f-a458-6f3fbf223a64",       //系统内部访客ID
        "name": "webim-visitor-RXFC9WR4KRG8FMK98PCY"        //访客ID
      },
      "agent_queue": {
        "id": 39005                                         //会话所属技能组ID
      }
    }
  }
}

会话接起

事件名称：ServiceSessionOpenedEvent

触发条件：会话由机器人接起、会话由客服接起（包括会话转接技能组后，技能组内的客服接起会话；不包括会话直接转接客服后，由客服接起会话的情况）

消息内容示例： 

{
    "eventId": "381b7860-6c74-11e7-805a-c112ad1e2ce6",      //事件ID
    "timestamp": 1500463207157,                             //时间戳
    "event": "ServiceSessionOpenedEvent",                   //事件名称
    "payload": {
        "serviceSession": {
            "id": "d93d1e6c-7bce-4f2e-97e7-40d3c0427d95",   //会话ID
            "state": "Processing",                          //会话状态
            "origin_type": "webim",                         //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道）
            "timestamp": {
                "create": 1500463126000,                    //会话创建时间
                "start": 1500463207000                      //会话接起时间
            },
            "visitor": {
                "id": "e3243090-848a-44fb-babd-f0c3a561d31f",//系统内部访客ID
                "name": "webim-visitor-8WCFW7M7YEGEF2EJCYCP" //访客ID
            },
            "channel": {
                "id": 10625,                                //关联ID
                "type": "easemob"                           //关联类型
            },
            "agent_queue": {
                "id": 6767                                  //技能组ID
            }
            "agent": {                                       //客服信息 
                "type": "Agent"                              //客服类型，分为“Agent”和“Robot”两种 
                "id": "6384ec4b-96ed-4f88-92a9-6f085201e30a",//客服ID 
                "username":"a@qq.com",                       //坐席登录邮箱地址 
                "nickname":"agent1",                         //坐席昵称 
                "name":"aaaa",                               //坐席真实姓名 
                "business_id":"11111",                       //坐席工号 
            }
        }
    }
}

会话分配

事件名称：AgentQueueOverflowEvent

触发条件：管理员在“设置-会话分配-排队规则”页面设置了溢出规则，有会话触发溢出规则。

消息内容示例： 

{
  "eventId": "c9ffa180-2d80-11ec-8cfe-dfeae5055c6a",   //事件ID
  "timestamp": 1634279170995,      //时间戳
  "event": "AgentQueueOverflowEvent",    //事件名称
  "payload": {
"serviceSession": {    //会话数据      
"id": "b7c44cec-6da5-4f79-b50e-6d01db793add",   //会话ID
      "state": "Wait",  //会话状态
      "origin_type": "webim",   //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道）
      "timestamp": {   
        "create": 1634279169000,    //会话创建时间
        "start": 1634279170000      //会话接起时间
      },
      "visitor": {
        "id": "d454c4d7-da9e-4ac0-86d4-6e3c8d3a9d0a",   //系统内部访客ID
        "name": "webim-visitor-99Y7WTPXEEQJ67RQM7E4",   //访客ID
        "nickname": "webim-visitor-99Y7WTPXEEQJ67RQM7E4"  //访客昵称
      },
      "channel": {
        "id": 23727,    //关联ID
        "type": "easemob"    //关联类型
      },
      "agent_queue": {
        "id": 164018    //技能组ID
      }
    },
"ruleData": {    //规则数据      
	"name": "排队溢出",    //用户自定义的排队规则名称      
	"type": "waiting",    //规则类型      
	"apply": "all",    //应用到的技能组id      
	"rules": [         
	{
          	"type": "and",    //类型          
		"criterion": "queue_length",    //指标          
		"threshold": "1",    //阈值          
		"operator": "gt"    //运算符        
	}
      	],
      "actions": [           
	{
          	"action": "overflow",    //执行动作          
	 	"name": "溢出到配置的技能组",    //执行名称          			
		"reserve_queue": 41509    //执行预设的技能组id        
	}
      ]
    }
  }
}

会话转接

事件名称：ServiceSessionTransferedEvent

触发条件：机器人转人工（机器人将会话转接技能组）、客服／管理员将进行中会话转接其他客服、客服／管理员将进行中会话转接技能组，不包括管理员将待接入或历史会话转接客服或技能组

消息内容示例： 

{
  "eventId": "c3bad5c0-a1ba-11e7-a05d-4db7a46cd15c",                   //事件ID
  "timestamp": 1506320917962,                                          //时间戳
  "event": "ServiceSessionTransferedEvent",                            //事件名称
  "payload": {
    "serviceSession": {
      "id": "562785f2-aed6-4420-bac5-fb1d2bd82f0e",                    //会话ID
      "state": "Wait",                                                 //会话状态
      "origin_type": "webim",                                          //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道）
      "transfered_to_agent_queue": true,                               //会话是否转接技能组
      "transfered_from": {
        "from_agent_user_id": "946f116d-2e09-410c-9015-4b480edc9939",  //转接方坐席ID
        "from_agent_user_nice_name": "Admin",                          //坐席昵称
        "from_agent_user_type": "Agent"                                //坐席类型
      },
      "transfered_to": {                                               //被转接到的坐席或技能组信息
        "to_queue_id": 39005                                           //接受方，技能组ID；或，坐席ID和昵称
      },
      "timestamp": {
        "create": 1506320908000,                                       //会话创建时间
        "start": 1506320910000                                         //会话接起时间
      },
      "visitor": {
        "id": "678c9d67-f2f1-498f-a458-6f3fbf223a64",                  //系统内部访客ID
        "name": "webim-visitor-RXFC9WR4KRG8FMK98PCY"                   //访客ID
      },
      "channel": {
        "id": 10625,                                                   //关联ID
        "type": "easemob"                                              //关联类型
      },
      "agent_queue": {
        "id": 39005                                                    //会话所属技能组ID
      }
    }
  }
}

视频结束

事件名称：RtcMediaClosedEvent

触发条件：坐席结束视频通话

消息内容示例： 

{
    "eventId": "96791f40-8234-11e7-8522-47871522633a",
    "timestamp": 1502854804131,
    "event": "RtcMediaClosedEvent",
    "payload": {
        "mediaEntity": {                                               //视频结束事件的详细信息
            "session_id": "60e9b15b-8221-4249-ac87-8b53d00cfb43",      //视频通话的会话ID
            "agent_id": "955eee17-4835-4e23-8b19-7e292d12f0e2",        //视频通话中的客服ID
            "visitor":{
                    "id":"dfe7a557-aa77-443c-b2ec-7a8f93f90f22",       //视频通话中的访客ID
                    "nickname":"webim-visitor-YEPWGBB4TCEYVGCPCJMP",   //视频通话中的访客昵称
            },
            "url":{
                    "agent":"https://kefu-media-files.oss-cn-beijing.aliyuncs.com/MS_X133600273164668928C2632M2__CH_VIDEO_1_C2632__VIDEO.webm?Expires=9223372036854775&OSSAccessKeyId=LTAI3pBwoxnmCWUw&Signature=VtkixMtyf9S4jPhLeCvyheEhc4k%3D",
                                                                       //视频通话中客服端的录像文件
                    "visitor":"https://kefu-media-files.oss-cn-beijing.aliyuncs.com/MS_X133600273164668928C2632M4__CH_VIDEO_3_C2632__VIDEO.webm?Expires=9223372036854775&OSSAccessKeyId=LTAI3pBwoxnmCWUw&Signature=gFfY11vIakftWpOmm8TdlYzkuAg%3D",
                                                                       //视频通话中访客端的录像文件
            },
            "create_at": 1502854803252                                 //视频结束事件的发送时间
        }
    }
}

会话结束

事件名称：ServiceSessionClosedEvent

触发条件：坐席／管理员手动结束会话、会话超时自动结束

消息内容示例： 

{
    "eventId": "ca81ade0-6dc5-11e6-9c13-dfa1eed70626",    //事件ID
    "timestamp": 1472460726612,                           //时间戳
    "event": "ServiceSessionClosedEvent",                 //事件类型
    "payload": {
        "serviceSession": {
            "id": "4fe1b496-90ac-4412-8f40-0f6a13cbfc4b", //会话ID
            "state": "Terminal",                          //会话状态
            "origin_type": "webim",                       //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道）
            "timestamp": {
                "create": 1472139263000,                  //会话创建时间
                "start": 1472139269000,                   //会话接起时间
                "stop": 1472460695000                     //会话结束时间
            }, 
            "channel": {                                  //关联
                "id": 3104,                               //关联ID
                "name": "快速创建的关联",                   //关联名称
                "type": "easemob"                         //关联类型，easemob代表环信IM
            }, 
            "visitor": {
                "id": "a6527ed1-e3f4-4537-aeef-ae35199e3765", //系统内部访客ID
                "name": "webim-visitor-RY7KQK99XVGXBE3JKCHM", //访客ID，显示在资料的ID字段
                "channel_user": {                             //访客所属关联信息（此处是APP渠道示例，其他渠道示例见下文）
                    "app_name": "sandbox", 
                    "channel_type": "easemob", 
                    "im_id": "webim-visitor-RY7KQK99XVGXBE3JKCHM", //环信IM的环信ID
                    "org_name": "sipsoft"
                }
            }, 
            "agent": {
                "id": "b58b99c1-cd3b-44d9-9821-20fb6a0f2f49", //坐席ID
                "name": "Admin",                              //坐席昵称
                "type": "Agent"                               //坐席类型，机器人、普通坐席或管理员
            }, 
            "agent_queue": {
                "id": 2112,                                  //技能组ID
                "name": "集体组"                              //技能组名称
            }, 
            "summary_category": [                            //会话标签，数组，包含所有的标签ID
                {
                    "id": 23976, 
                    "name": "测试4-4"
                }
            ], 
            "comment": "",                                   //会话备注
            "enquiry":{                               
                "score":3,                                   //满意度评分
                "comment":""                                 //满意度评价详情
            }
        }
    }
}

访客所属关联信息结构示例： 

# IM用户
"channel_user": {
    "app_name": "sandbox",
    "channel_type": "callcenter",
    "im_id": "webim-visitor-RY7KQK99XVGXBE3JKCHM",
    "org_name": "sipsoft"
}

# CallCenter用户
  "channel_user": {
    "channel_type": "callcenter",
    "name": "访客的名称",
    "phone": "13112345678"
  }

# Rest 渠道用户
  "channel_user": {
  }

# weibo 渠道用户
  "channel_user": {
    "channel_type": "weibo",
    "name": "访客的微博名",
    "weibo_id": "访客的微博ID"
  }

# 微信渠道用户
  "channel_user": {
    "channel_type": "wechat_oauth2",
    "name": "访客的微信名",
    "weixin_id": "访客的微信ID"
  }

会话标签变更

事件名称：ServiceSessionSummaryEvent

触发条件：坐席／管理员 手动 添加/更改 会话标签，系统自动添加会话标签

消息内容示例：

系统添加的会话标签： 

{
  "eventId": "ca81ade0-6dc5-11e6-9c13-dfa1eed70626",   //事件ID
  "timestamp": 1472460726612,   //时间戳
  "event": "ServiceSessionSummaryEvent",   //事件名称
  "payload": {
    "serviceSession": {
      "id": "4fe1b496-90ac-4412-8f40-0f6a13cbfc4b",   //会话ID
      "summary_category": [
        [
          {
            "id": 555554,                            //会话标签ID
            "name": "待接入超时结束会话"                //会话标签名称
          }
        ],
        [
          {
            "id": 731840,
            "name": "无效会话"
          }
        ]
      ]
    }
  }
}

坐席/管理员手动添加的会话标签： 

{
  "eventId": "ca81ade0-6dc5-11e6-9c13-dfa1eed70626",
  "timestamp": 1472460726612,
  "event": "ServiceSessionSummaryEvent",
  "payload": {
    "serviceSession": {
      "id": "4fe1b496-90ac-4412-8f40-0f6a13cbfc4b",
      "actor": {
        "id": "6384ec4b-96ed-4f88-92a9-6f085201e30a",    //坐席ID
        "type": "Agent"     //坐席or管理员
      },
      "summary_category": [
        [
          {
            "id": 555554,
            "name": "待接入超时结束会话"
          }
        ],
        [
          {
            "id": 731840,
            "name": "无效会话"
          }
        ]
      ]
    }
  }
}

满意度评价邀请

事件名称：ServiceSessionEnquiryInviteEvent

触发条件：客服端发送满意度评价邀请。

消息内容示例： 

{
    "eventId": "aa652780-c43b-11e7-91bc-21dd9f56e616", 
    "timestamp": 1535988791731, 
    "event": "ServiceSessionEnquiryInviteEvent", 
    "payload": {
        "enquiryInvite": {
            "actor": {                                          // 发起满意度评价邀请的操作人
                "id": "6384ec4b-96ed-4f88-92a9-6f085201e30a",   // 坐席ID
                "type": "Agent"                                 // 坐席类型
            }, 
            "invite_at": 1535988791731,                         // 满意度评价邀请的发送时间
            "serviceSession": {
                "id": "95cb44bb-a00b-46bb-9392-8c46f2087aa1"    // 会话ID
            }, 
            "visitor": {                                       
                "id": "4d12f5b5-e4b6-48d2-a99d-d1f5a8b7a0ac",   // 访客ID
                "nickname": "webim-visitor-T4QF9QM96G77KQ4Y837Q"// 访客昵称
            }, 
            "agent": {
                "id": "6384ec4b-96ed-4f88-92a9-6f085201e30a",   // 坐席ID
                "nickname": "agentUserNickName",                // 坐席昵称
                "type": "Agent"                                 // 坐席类型
            }, 
            "inviteId": 61626663,                               // 满意度评价邀请ID  
            "enquiryShareEnable": false                         // “满意度评分共享给会话中的所有客服”开关状态，true: 打开；false：关闭
        }
    }
}

访客完成满意度评价

事件名称：ServiceSessionEnquiryEvent

触发条件：访客完成对会话的满意度评价

消息内容示例： 

{
    "eventId": "aa652780-c43b-11e7-91bc-21dd9f56e616",
    "timestamp": 1510114620029,
    "event": "ServiceSessionEnquiryEvent",
    "payload": {
        "enquiry": {                                             //满意度评价详情
            "score": "3",                                        //评分详情
            "comment": "评价详情",                                //评价详情
            "tags": [
                    "评价标签1",
                    "评价标签2"
            ],                     //评价标签，其设置在"满意度评价邀请设置->评分选项设置"中实现
            "create_at": 1510114619000,                          //访客评价的时间
            "serviceSession": {                                  //会话简介
                "id": "3b6f76e7-747f-46d9-9cf0-a989f4ee8914",    //会话ID
                "state": "Processing"                            //会话状态，大致会有“Processiong”和“Terminal”两种状态
            },
            "visitor": {                                         //访客简介
                "id": "4d12f5b5-e4b6-48d2-a99d-d1f5a8b7a0ac",    //访客ID
                "nickname": "webim-visitor-T4QF9QM96G77KQ4Y837Q",//访客昵称
                "username": "webim-visitor-T4QF9QM96G77KQ4Y837Q" //访客的环信ID
            },
            "agent": {                                           //客服简介
                "id": "6384ec4b-96ed-4f88-92a9-6f085201e30a",    //客服ID
                "nickname": "1011",                              //客服昵称
                "type": "Agent"                                 //客服类型，一般分为“Agent”和“Robot”两种
            }
        }
    }
}

通话详单生成

事件名称：CallDetailInfoEvent

触发条件：通话详单生成

消息内容示例： 

{
  "eventId": "74b4a8e0-4020-11eb-bcd8-43c5cde94bd9",
  "timestamp": 1608179393402,
  "event": "CallDetailInfoEvent",
  "payload": {
    "callDetail": {
      "cc_id": "d00842df-e406-4f32-9929-80b02f26e07c",                    //实例id                                              
      "contact_id": "2827900505",                                         //通话id                                                        
      "staff_id": "c4af3583-78ee-4a63-a94b-9af6d8670b99",                 //坐席id                                  
      "group_id": "e155be22-05ca-4535-89aa-ad3c8d358d45",                 //技能组id                                  
      "visitor_id": "fba0d16b-5112-4ed7-9814-49f6c17af717",               //访客id                                    
      "contact_type": "Outbound",                                         //通话类型：Inbound 呼入 Outbound 呼出           
      "contact_disposition": "Success",                                   //挂断原因                
      "calling_number": "02160556504",                                    //主叫号码               
      "called_number": "17637515819",                                     //被叫号码              
      "province": "河南",                                                  //归属地省
      "city": "平顶山",                                                    //归属地市
      "duration": 50,                                                     //总通话时长
      "satisfaction": 0,                                                  //满意度
      "satisfaction_desc": "未发送",                                       //满意度            
      "start_time": 1598956402000,                                        //时间           
      "stop_time": 1598956452000,                                                                                    
      "last_staff_id": "c4af3583-78ee-4a63-a94b-9af6d8670b99",            //最后接待坐席id                                       
      "last_agent_true_name": "aliyun_cc_lyj",                            //最后接待坐席真实姓名                       
      "agent_names": "aliyun_cc_lyj",                                     //参与坐席昵称              
      "agent_true_names": "aliyun_cc_lyj",                                //参与坐席真实姓名                   
      "agent_user_names": "aliyun_cc_lyj@easemob.com",                    //参与坐席账号                               
      "skill_group_names": "沙箱技能组",                                   //技能组id               
      "visitor": {
        "user_id": "fba0d16b-5112-4ed7-9814-49f6c17af717",                //访客id                                   
        "create_date_time": 1594005561000,                                                   
        "last_update_date_time": 1594005561000,                                                   
        "nick_name": "17637515819",                                                   
        "phone": "17637515819",                                                   
        "sex": 0,                                                   
        "tenant_id": 20080 
      },
      "valid_duration": 42,                                               //有效通话时长    
      "release_user": "agent",                                            //挂断方 agent：坐席  visitor 访客       
      "on_talking_time": "1598956410000"                                  //接通时间
    }
  }
}

录音生成

事件名称：CallRecordInfoEvent

触发条件：录音生成

消息内容示例： 

{
  "eventId": "1e5ad5e0-4021-11eb-9ab8-9fa8d2f7c377",                          
  "timestamp": 1608179688909,                                                          
  "event": "CallRecordInfoEvent",                                             
  "payload": {
    "callRecordDatas": [
      {
        "cc_id": "d00842df-e406-4f32-9929-80b02f26e07c",             //实例id                           
        "contact_id": "2827900505",                                  //通话id                      
        "staff_id": "c4af3583-78ee-4a63-a94b-9af6d8670b99",          //坐席id                           
        "file_name": "159895641000500080521673.wav",                 //录音文件名             
        "file_url": "http://cloudcallcenter-online.oss-cn-shanghai.aliyuncs.com/record/f626832e-3da0-4c99-b534-ed3a2116b626/159895641000500080521673.wav?Expires=1608180499&OSSAccessKeyId=LTAIvKWEr4DoFSqz&Signature=zV4bSs6cC13KXvnj2G7z8Ro6X2U%3D",
        "staff_nick_name": "aliyun_cc_lyj",                         //坐席昵称                       
        "staff_true_name": "aliyun_cc_lyj",                         //坐席真实姓名            
        "staff_user_name": "aliyun_cc_lyj@easemob.com",             //坐席账号                              
        "record_start_time": 1598956410000
      }
    ]
  }
}

关键词触发事件

事件名称：MatchKeywordEvent

参数说明：

名称说明
Integer tenantId租户id
String serviceSessionId会话id
String ruleName规则名称
String agentId坐席ID
String agentName坐席名称
String visitorId访客ID
String visitorName访客名称
long alarmDatetime报警时间
String content告警详情（可能为null）
String fromUserType消息来源(Visitor访客，Agent坐席) 
{
  "eventId": "4ffd5d20-4854-11ec-a568-45b7ec94c36d",
  "timestamp": 1637228749871,
  "event": "MatchKeywordEvent",
  "payload": {
    "tenantId": 29676,
    "serviceSessionId": "b89e3bad-f844-4065-81a1-3fde4afb59a2",
    "fromUserType": "Visitor",
    "ruleName": "111",
    "agentId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
    "agentName": "Admin昵称1",
    "visitorId": "3a6728e8-9512-44cc-92b8-e5b847bfa71c",
    "visitorName": "webim-visitor-B2FJPW77GEMQHWGW88EF",
    "alarmDatetime": 1637228749810,
    "content": "aaaa"
  }
}

访客离线消息推送

事件名称：VisitorOfflineMessagePushEvent

注：此功能为增值功能，如有需要，请联系商务。

触发条件：客户的app是通过集成环信客服系统访客端SDK的方式,并且在线会话处于进行中时，当app访客处于离开/离线的状态，包含杀死APP进程、切换其他应用等场景下，坐席向访客发送消息时，会通过该事件将消息具体信息推送给客户方配置的接口；

1、文本消息内容示例： 

{
    "event": "VisitorOfflineMessagePushEvent",   //事件类型：访客离线消息推送事件
    "eventId": "6f006be0-f18f-11ee-80f8-23ff3aa00859",  //事件ID
    "payload": {
        "message": {
            "body": {
                "msg": "测试文本消息",  //消息内容
                "type": "txt"  //消息类型：值为 txt（文本消息、视频发送邀请）、img（图片消息）、audio（语音消息）、video（视频消息）、file（文件附件消息）
            },
            "channel": {
                "id": 2289802,  //关联ID
                "type": "easemob"  //关联类型
            },
            "create_at": 1712130883957,  //消息发送时间
            "ext": {}, //扩展消息，当message下的基础消息类型需要进一步识别时，会启用ext扩展消息做进一步识别判定
            "from": {
                "id": "d1452555-9257-4e7a-87aa-87c748cb783d",  //发送方ID（坐席）
                "name": "77907zzsx-ldb@qq.com",  //发送方昵称
                "type": "Agent"  //发送方类型 Agent为坐席发送到消息，System为系统消息，业务方可自行过滤
            },
            "id": "dde1cfc0-5d25-43f2-8df7-5f6213a57102",   //消息ID
            "origin_type": "app",   //渠道类型，值为app（App渠道）
            "service_session_id": "91b0f355-0b00-4b44-b16b-eb78c33d417f",  //对应的会话ID
            "to": {
                "id": "6ce90ed6-f9c1-459d-91d7-8df1a109a7c9",  //接收方ID（访客）
                "name": "734972d023764f868d756cfbcf3b9e5378440", //接收方昵称
                "type": "Visitor"  //接收方类型 访客
            }
        }
    },
    "timestamp": 1712130883998  //时间戳
}

2、表情消息内容示例：

注：环信客服系统下的表情为自定义由特殊符号映射的一套表情，建议第三方业务系统接收判断时，统一将其视为 文字类型的消息即可； 

{
    "event": "VisitorOfflineMessagePushEvent",
    "eventId": "a172eec0-f191-11ee-9546-e95ecb5e87a9",
    "payload": {
        "message": {
            "body": {
                "msg": "[:D][:-o][;)]", //表情符号内容（注：此为客服系统内部使用的自定义特殊表情，建议业务系统统一当作文本消息类型处理即可）
                "type": "txt"  //文本消息类型
            },
            "channel": {
                "id": 2289802,
                "type": "easemob"
            },
            "create_at": 1712131827595,
            "ext": {},
            "from": {
                "id": "d1452555-9257-4e7a-87aa-87c748cb783d",
                "name": "77907zzsx-ldb@qq.com",
                "type": "Agent"
            },
            "id": "28efc818-21b5-490e-8289-f0854d39a319",
            "origin_type": "app",
            "service_session_id": "6d873429-40fd-4722-a99b-3fb852eb4180",
            "to": {
                "id": "6ce90ed6-f9c1-459d-91d7-8df1a109a7c9",
                "name": "734972d023764f868d756cfbcf3b9e5378440",
                "type": "Visitor"
            }
        }
    },
    "timestamp": 1712131827628
}

3、视频通话邀请 类型消息内容示例：

注：环信客服系统下的视频通话邀请是基于文本消息类型扩展使用的，判断时需要结合ext下的字段配合使用；

坐席开始视频呼叫访客时，推送的消息类型如下： 

{
    "event": "VisitorOfflineMessagePushEvent",
    "eventId": "1c6156f0-f190-11ee-baab-19da1c06b5e5",
    "payload": {
        "message": {
            "body": {
                "msg": "邀请访客进行视频", //消息内容
                "type": "txt"  //文本消息类型（包含视频通话邀请，需要进一步判断ext字段）
            },
            "channel": {
                "id": 2289802,
                "type": "easemob"
            },
            "create_at": 1712131174842,
            "ext": {
                "msgtype": {
                    "liveStreamInvitation": {
                        "isNewInvitation": true,  //视频邀请标识，为true代表有会话邀请
                        "msg": "邀请访客进行视频", //消息描述内容
                        "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"  //设备标识信息
                    }
                },
                "type": "agorartcmedia/video"
            },
            "from": {
                "id": "d1452555-9257-4e7a-87aa-87c748cb783d",
                "name": "77907zzsx-ldb@qq.com",
                "type": "Agent"
            },
            "id": "78904e10-5770-4132-b4b6-16a0911403ba",
            "origin_type": "app",
            "service_session_id": "6d873429-40fd-4722-a99b-3fb852eb4180",
            "to": {
                "id": "6ce90ed6-f9c1-459d-91d7-8df1a109a7c9",
                "name": "734972d023764f868d756cfbcf3b9e5378440",
                "type": "Visitor"
            }
        }
    },
    "timestamp": 1712131174879
}

坐席取消/挂断其对访客的视频邀请时，推送的消息类型如下： 

{
	"eventId": "12ebc930-1bce-11ef-8f55-9589a7b89ac8",  //事件ID
	"timestamp": 1716775736643, //时间戳
	"event": "VisitorOfflineMessagePushEvent", //事件类型
	"payload": {
		"message": {
			"id": "566794b5-aab 5-4bf8-9fc9-56fd1cd60e14",
			"service_session_id": "a223d3a7-49e6-4241-a1a5-0931b834da1b",
			"msg_id_for_ack": null,
			"create_at": 1716775736601,
			"from": { //消息发送方
				"id": "39a4d1e4-4b85- 4e69-9fbd-4a8d16e5067c",
				"name": "77907zzsx-dyj@qq.com",
				"type": "Agent"
			},
			"to": {  //消息接收方
				"id": "ae6886ad-136e-4d34-93dc-b7b28afbedf1",
				"name": "386wy0xm1zv72dh",
				"type": "Visitor"
			},
			"origin_type": "app", 、//渠道
			"channel": {
				"id": 2289961,
				"type": "easemob"
			},
			"body": {  //消息体
				"msg": "视频通话已结束",  //消息内容，此事件为了防止与坐席手动发送发出的消息产生误判，建议结合ext消息进行综合判断
				"type": "txt"
			},
			"ext": {  //扩展消息，针对基础消息类型无法满足业务使用时，会通过扩展消息进行判断
				"msgtype": {
					"videoPlayback ": {
						"msg": "playback", //回呼取消/结束
						"videoObj": { //视频录制的相关内容，访客端不做展示
							"ssId": "a223d3a7-49e6-4241-a1a5-0931b834da1b",
							"visitorUserId": "ae6886ad-136e-4d34-93dc-b7b28afbedf1",
							"visitorName": "386wy0xm1zv72dh",
							"videoStartTime": "2024-05-27T02:08:56.598Z",
							"videoEndTime": "2024-05-27T02:08:56.598Z",
							"callId": 35109,
							"videoType": "agora"
						},
						"agentName": "77907zzsx-dyj@qq.com"
					}
				}
			}
		}
	}
}

4、图片类型消息 内容示例： 

{
    "event": "VisitorOfflineMessagePushEvent",
    "eventId": "06bd7bd0-f190-11ee-ac19-3d63d0bf0894",
    "payload": {
        "message": {
            "body": {
                "filename": "1.jpg",  //图片名称
                "mediaId": "c7d8f97a-6251-426b-ad92-4f8736ba9d95MS5qcGc=",
                "secret": "",  //图片上传后的密钥，此处可以忽略本项
                "size": {
                    "height": 1080, //图片高度
                    "width": 1920  //图片宽度
                },
                "thumbSecret": "",  //此处可以忽略本项
                "type": "img",  ////图片消息类型
                "url": "/v1/Tenant/77907/MediaFiles/c7d8f97a-6251-426b-ad92-4f8736ba9d95MS5qcGc="  //图片消息地址,需要拼接上客服系统域名
            },
            "channel": {
                "id": 2289802,
                "type": "easemob"
            },
            "create_at": 1712131138535,
            "ext": {},
            "from": {
                "id": "d1452555-9257-4e7a-87aa-87c748cb783d",
                "name": "77907zzsx-ldb@qq.com",
                "type": "Agent"
            },
            "id": "ec7383cf-9518-4537-be1c-5965637cc776",
            "origin_type": "app",
            "service_session_id": "6d873429-40fd-4722-a99b-3fb852eb4180",
            "to": {
                "id": "6ce90ed6-f9c1-459d-91d7-8df1a109a7c9",
                "name": "734972d023764f868d756cfbcf3b9e5378440",
                "type": "Visitor"
            }
        }
    },
    "timestamp": 1712131138574
}

5、语音文件类型消息内容示例： 

{
    "event": "VisitorOfflineMessagePushEvent",
    "eventId": "284acf00-f190-11ee-87e8-f5538a28ac4a",
    "payload": {
        "message": {
            "body": {
                "filename": "blob",  //语音名称
                "length": 4,  //语音时间（单位：秒）
                "secret": "",  //此处可以忽略本项
                "type": "audio",  //语音消息类型
                "url": "/v1/Tenant/77907/MediaFiles/a83cc0c3-f65d-4840-bdb9-dd56872b6662YmxvYg=="  //语音访问地址，需要拼接客服系统域名
            },
            "channel": {
                "id": 2289802,
                "type": "easemob"
            },
            "create_at": 1712131194834,
            "ext": {},
            "from": {
                "id": "d1452555-9257-4e7a-87aa-87c748cb783d",
                "name": "77907zzsx-ldb@qq.com",
                "type": "Agent"
            },
            "id": "83c62fb1-7028-46c5-a692-c04833b742f0",
            "origin_type": "app",
            "service_session_id": "6d873429-40fd-4722-a99b-3fb852eb4180",
            "to": {
                "id": "6ce90ed6-f9c1-459d-91d7-8df1a109a7c9",
                "name": "734972d023764f868d756cfbcf3b9e5378440",
                "type": "Visitor"
            }
        }
    },
    "timestamp": 1712131194864
}

6、视频文件类型消息 内容示例： 

{
    "event": "VisitorOfflineMessagePushEvent",
    "eventId": "5c53ece0-f191-11ee-8ea3-456ffe44786d",
    "payload": {
        "message": {
            "body": {
                "file_length": 513542,  /视频附件大小（单位：字节）
                "filename": "8880258fb31a1e9d163cdfa102b82e8d.mp4",  //视频文件名称
                "length": 0,  //预留字段，可以忽略，如需要视频长度，请自行根据视频文件进行后端或前端处理后获取视频时长
                "mediaId": "0987c268-9194-4ab8-a58d-1bf7bb4fef9fODg4MDI1OGZiMzFhMWU5ZDE2M2NkZmExMDJiODJlOGQubXA0",  //视频文件ID，可以忽略
                "secret": "",  //本项可以忽略
                "thumb": "https://077907.sdb-zz.live-helps.com/v1/Tenant/77907/MediaFiles/d4091fae-e53e-43fc-a5ba-a570dfda4dd9ODg4MDI1OGZiMzFhMWU5ZDE2M2NkZmExMDJiODJlOGQuanBn",  //视频缩略图地址
                "type": "video",  //视频消息类型
                "url": "/v1/Tenant/77907/MediaFiles/0987c268-9194-4ab8-a58d-1bf7bb4fef9fODg4MDI1OGZiMzFhMWU5ZDE2M2NkZmExMDJiODJlOGQubXA0"  //视频文件播放地址，需要拼接客服系统域名
            },
            "channel": {
                "id": 2289802,
                "type": "easemob"
            },
            "create_at": 1712131711633,
            "ext": {},
            "from": {
                "id": "d1452555-9257-4e7a-87aa-87c748cb783d",
                "name": "77907zzsx-ldb@qq.com",
                "type": "Agent"
            },
            "id": "dcb4fbb1-5480-411c-9779-49ce45e8590b",
            "origin_type": "app",
            "service_session_id": "6d873429-40fd-4722-a99b-3fb852eb4180",
            "to": {
                "id": "6ce90ed6-f9c1-459d-91d7-8df1a109a7c9",
                "name": "734972d023764f868d756cfbcf3b9e5378440",
                "type": "Visitor"
            }
        }
    },
    "timestamp": 1712131711662
}

7、文件附件消息（支持图片、音频、视频、文档、压缩包等各类文件）内容示例： 

{
    "event": "VisitorOfflineMessagePushEvent",
    "eventId": "bc010740-f191-11ee-ba40-bd73d4f07453",
    "payload": {
        "message": {
            "body": {
                "file_length": 73382,  //文件附件大小（单位：字节）
                "filename": "Yearning_Table_Data (74).xlsx",  //文件名称
                "secret": "",  //可以忽略本项
                "type": "file",  //文件消息类型
                "url": "https://077907.sdb-zz.live-helps.com/v1/Tenant/77907/MediaFiles/91dc67f9-6ad3-43d3-b72f-eaa3caeed172WWVhcm5pbmdfVGFibGVfRGF0YSAoNzQpLnhsc3g="  //文件访问地址
            },
            "channel": {
                "id": 2289802,
                "type": "easemob"
            },
            "create_at": 1712131872151,
            "ext": {},
            "from": {
                "id": "d1452555-9257-4e7a-87aa-87c748cb783d",
                "name": "77907zzsx-ldb@qq.com",
                "type": "Agent"
            },
            "id": "60fa2ced-e1c5-4188-908e-963397ef5aa2",
            "origin_type": "app",
            "service_session_id": "6d873429-40fd-4722-a99b-3fb852eb4180",
            "to": {
                "id": "6ce90ed6-f9c1-459d-91d7-8df1a109a7c9",
                "name": "734972d023764f868d756cfbcf3b9e5378440",
                "type": "Visitor"
            }
        }
    },
    "timestamp": 1712131872180
}

字段解析逻辑说明：环信客服系统消息类型格式为固定格式，不同类型的消息仅为细微区别，结构不会发生改变，建议都从 payload>message>body下去解析type类型开始： 

当type为txt时：
	1、先去payload>message>ext下判断，如果ext下为空，则代表是文本类型消息，直接展示payload>message>body下的msg即可；
	2、如果ext>msgtype>liveStreamInvitation下的 "isNewInvitation"为true,则代表视频邀请，会直接展示payload>message>body下的msg同时，触发坐席侧的视频接听等动作；
	注：环信客服系统下的表情为自定义由特殊符号映射的一套表情，建议第三方业务系统接收判断时，统一视为 文字类型的消息即可）
当type为img：对应图片消息，直接解析body下的对应内容即可；
当type为audio：对应语音片段，直接解析body下的对应内容即可；
当type为video：对应视频片段，直接解析body下的对应内容即可；
当type为file：对应文档附件，直接解析body下的对应内容即可；
关于访客的相关信息，可直接从payload>message>to下解析即可;

独立视频卡证识别结果推送

事件名称：RtcOcrPushEvent

触发条件：视频客服在接待视频会话过程中，对来自app访客端侧的证件进行识别，并将识别成功后的结果及图片推送给第三方系统；

注：此功能为增值功能，如有需要，请联系商务。

各类卡证标识如下：

参数类型
IDCardFace身份证人像面
IDCardBack身份证国徽面
BankCard银行卡
DrivingLicenseFace驾驶证主页
DrivingLicenseBack驾驶证副页
HKExitEntryPermitToMainlandFace港澳来往大陆（内地）通行证人像面
HKExitEntryPermitToMainlandBack港澳来往大陆（内地）通行证反面
TWExitEntryPermitToMainlandFace台湾来往大陆（内地）通行证人像面
TWExitEntryPermitToMainlandBack台湾来往大陆（内地）通行证反面
PassportFace国际护照主页
PassportBack国际护照签注页
ForeignerPermanentIdCardFace外国人永久居留身份证人像面
ForeignerPermanentIdCardBack外国人永久居留身份证反面
HMTResidenceFace港澳台居住证人像面
HMTResidenceBack港澳台居住证反面
OTHERS其他类型证件

身份证人像面-识别成功后推送的消息示例字段如下： 

{
	"event": "RtcOcrPushEvent", //事件类型，此处代表视频过程中OCR卡证识别推送事件
	"eventId": "255df7e0-0de2-11ef-9855-15829acbfca5", //事件ID
	"timestamp": 1715245041246, //时间戳
	"payload": {
		"mediaEntity": {
			"agent_id": "d1452555-9257-4e7a-87aa-87c748cb783d", //视频通话中的客服ID
			"create_at": 1715245041245, //结束事件的发送时间
			"media_url": "http://kefu-ocr-sandbox.oss-cn-shanghai.aliyuncs.com/77907/6650a97b-5a9d-4da5-8349-a352ec936ba3MTcxNTI0NTAzODc0OS5qcGc%3D?Expires=1715248641&OSSAccessKeyId=LTAI5tEFeYpT2CqTP9FHLGmq&Signature=0DQoL/9wlXhSYIBkHqjr0RtFbUc%3D", //生成的图片url地址
			"session_id": "351f3e1e-1ffd-46a2-8dea-2c94e4f57870", //视频通话的会话ID
			"visitor": {
				"id": "f478b8be-7111-4c2f-932e-2c6775f1b4c5", //视频通话中的访客ID
				"nickname": "我是访客", //视频通话中的访客昵称
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			}
		},
		"ocrEntity": { //OCR识别后的具体字段内容
			"name ": "代用名 ", //姓名
			"sex ": "男 ", //性别
			"ethnicity ": "汉 ", //民族
			"birthDate ": "2013 年5月6日 ", //出生日期
			"address ": "湖南省长沙市开福区巡道街幸福小区居民组 ", //地址
			"idNumber ": "430512198908131367 " //证件号码
		},
		"ocr_type": "IDCardFace" //识别的证件类型，具体类型详见 卡证识别各类证件类型汇总
	}
}

身份证国徽面-识别成功后推送的消息示例字段如下： 

{
	"eventId": "065c5610-174d-11ef-bb8e-fb65af1d6f7b",
	"timestamp": 1716280505841,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/f827604c-2892-4d5c-9968-7121f8e9f387MTcxNjI4MDUwNDgyNS5qcGc%3D?Expires=1716284105&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=WCsM19yPpv7kBjafJEwhcJaSbvE%3D",
			"create_at": 1716280505841
		},
		"ocr_type": "IDCardBack",
		"ocrEntity": {  //OCR识别后的具体字段内容
			"issueAuthority": "北京市公安局丰台分局",  //签发机关
			"validPeriod": "2015.07.14-2035.07.14"  //有效期
		}
	}
}

银行卡-识别成功后推送的消息示例字段如下： 

{
	"eventId": "103fc4fa-174d-11ef-896a-e143b08bc046",
	"timestamp": 1716280522431,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/f2b8dccd-fd5c-4dc2-bb0e-5805631fc416MTcxNjI4MDUyMTY1NS5qcGc%3D?Expires=1716284122&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=SyZQ90Pc38LmmNtrzlDDhMu%2BPoI%3D",
			"create_at": 1716280522431
		},
		"ocr_type": "BankCard",
		"ocrEntity": {  //OCR识别后的具体字段内容
			"cardNumber": "6217856101088888888",  //银行卡号码
			"validToDate": "01/25",  //卡片有效期
			"bankName": "中国银行" //银行名称
		}
	}
}

驾驶证主页-识别成功后推送的消息示例字段如下： 

{
	"eventId": "1af85e20-174d-11ef-9a1d-17daa478a2fd",
	"timestamp": 1716280540418,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/b1edee53-58c0-4176-b28b-ff65cdb2947eMTcxNjI4MDUzOTM1Ny5qcGc%3D?Expires=1716284140&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=f3Fk4TQMBvXiQEnhXeGH9AhmvZA%3D",
			"create_at": 1716280540418
		},
		"ocr_type": "DrivingLicenseFace",
		"ocrEntity": {
			"licenseNumber": "370123198908181127",  //证号
			"name": "读光",  //姓名
			"sex": "男",  //性别
			"nationality": "中国",  //国籍
			"address": "山东省诸城市百尺河镇",  //住址
			"birthDate": "1989-08-18",  //出生日期
			"initialIssueDate": "2009-08-07",  //初次领证日期
			"approvedType": "C1",  //准驾车型
			"issueAuthority": "山东省潍坊市公安局通警察支队",  //颁发单位
			"validFromDate": "2015-08-07",  //有效期限开始日期
			"validPeriod": "2015-08-07至2025-08-07"  //有效期限区间
		}
	}
}

驾驶证副页-识别成功后推送的消息示例字段如下： 

{
	"eventId": "2043f560-174d-11ef-ae4e-95e65b41d3d3",
	"timestamp": 1716280549302,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/b74afdff-dbf5-47ad-be38-bfb8f6011766MTcxNjI4MDU0ODI1Ny5qcGc%3D?Expires=1716284149&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=pBeyFnD45t0X6ldvpAVCEI9fwio%3D",
			"create_at": 1716280549302
		},
		"ocr_type": "DrivingLicenseBack",
		"ocrEntity": {
			"name": "丁艺杰",  //姓名
			"recordNumber": "413703428142",  //档案编号
			"record": "增驾D,实习期至2023年09月29日。",  //记录
			"licenseNumber": "410182192302112411"  //证号
		}
	}
}

外国人永久居留身份证人像面-识别成功后推送的消息示例字段如下： 

{
	"eventId": "37619f40-174d-11ef-b972-799be0328036",
	"timestamp": 1716280588084,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/1688adcc-331c-4215-ada9-2f7fe6136984MTcxNjI4MDU4NDk4MC5qcGc%3D?Expires=1716284188&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=TZvQmkF3DZSpu77sDMcVZlHSgMU%3D",
			"create_at": 1716280588083
		},
		"ocr_type": "ForeignerPermanentIdCardFace",
		"ocrEntity": {
			"name": "BRENT",  //姓名
			"sex": "男/M",  //性别
			"birthday": "1987.11.12",  //出生日期
			"validityDate": "2015.08.07 - 2025.08.07",  //有效期限
			"cardNumber": "USA310087111201"  //证件号码
		}
	}
}.

外国人永久居留身份证反面【不做识别直接推送】-识别成功后推送的消息示例字段如下： 

{
	"eventId": "3f7a1220-174d-11ef-9aff-213ef6a6f73b",
	"timestamp": 1716280601666,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/32a923ec-1fa0-4122-aedb-b10ef0561d9cMTcxNjI4MDYwMTE4OS5qcGc%3D?Expires=1716284201&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=7UFEykN5acF1Lu6EetpSXerNnVc%3D",
			"create_at": 1716280601666
		},
		"ocr_type": "ForeignerPermanentIdCardBack"
	}
}

港澳台居住证人像面-识别成功后推送的消息示例字段如下： 

{
	"eventId": "4e1a6cd0-174d-11ef-a63d-f7c35c64ea21",
	"timestamp": 1716280626205,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/fe84f3d2-940f-493c-b807-de6cba26f4a8MTcxNjI4MDYyMjk3NS5qcGc%3D?Expires=1716284226&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=1m6/mO%2Bsw2ZwwEnpiFYTKtgYMlc%3D",
			"create_at": 1716280626205
		},
		"ocr_type": "HMTResidenceFace",
		"ocrEntity": {
			"name": "金鑫",  //姓名
			"sex": "女",  //性别
			"birthday": "1994年88月3日",  //出生日期
			"idNumber": "810000199408230021"  //公民身份号码
		}
	}
}

港澳台居住证反面-识别成功后推送的消息示例字段如下： 

{
	"eventId": "566190d0-174d-11ef-ab1c-f52c265eb9fa",
	"timestamp": 1716280640093,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/6d754cea-3e28-4c2e-a970-f7e89676dd3cMTcxNjI4MDYzNzA2My5qcGc%3D?Expires=1716284240&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=1sCd810hcuZiR9jxUvxotlgaxqs%3D",
			"create_at": 1716280640093
		},
		"ocr_type": "HMTResidenceBack",
		"ocrEntity": {
			"validDate": "2018.09.01-2023.08.31",  //有效期限
			"cardNumber": "000000000"  //通行证号码
		}
	}
}

港澳来往大陆（内地）通行证人像面-识别成功后推送的消息示例字段如下： 

{
	"eventId": "62207670-174d-11ef-bb70-49ca4f63549e",
	"timestamp": 1716280659799,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/2e334233-2c58-4dd0-b0a2-61ebff850b8aMTcxNjI4MDY1ODczMy5qcGc%3D?Expires=1716284259&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=On6NL1/oY0caON1wdqFrsAU4ZAI%3D",
			"create_at": 1716280659799
		},
		"ocr_type": "HKExitEntryPermitToMainlandFace",
		"ocrEntity": {
			"birthDate": "1981.08.03",  //出生日期
			"issueAuthority": "公安部出入境管理局",  //签发机关
			"issueCount": "00",  //换证次数
			"issuePlace": "",
			"nameCn": "证件样本",  //中文名字
			"nameEn": "ZHENGJIAN, JIAN,YANG BEN",  //英文名字
			"permitNumber": "H12345678",  //证件号码
			"permitType": "港澳居民来往内地通行证",
			"sex": "女",  //性别
			"validPeriod": "2012.12.12-2022.12.11"  //有效期限
		}
	}
}

港澳来往大陆（内地）通行证反-识别成功后推送的消息示例字段如下： 

{
	"eventId": "6800fab0-174d-11ef-8371-d3906e2f3fb0",
	"timestamp": 1716280669659,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/210ef0fb-ea74-4f0a-80c8-7ac4be9a22faMTcxNjI4MDY2NjQyNS5qcGc%3D?Expires=1716284269&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=xWmVxchbC6jBxe78IVCAVm1etw4%3D",
			"create_at": 1716280669659
		},
		"ocr_type": "HKExitEntryPermitToMainlandBack",
		"ocrEntity": {
			"cardNum": "A1234567(8)"  //身份证件号码
		}
	}
}

台湾居民来往大陆通行证人像面-识别成功后推送的消息示例字段如下： 

{
	"eventId": "70d89ee0-174d-11ef-b23b-b319e6231ee4",
	"timestamp": 1716280684494,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/1e4287c4-dce9-48e6-aef1-eef1a857e244MTcxNjI4MDY4MzM3Ni5qcGc%3D?Expires=1716284284&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=4Dx8S92BCHC%2BuwXmWLYE1kQDj7M%3D",
			"create_at": 1716280684494
		},
		"ocr_type": "TWExitEntryPermitToMainlandFace",
		"ocrEntity": {
			"birthDate": "1931.08.03",  //出生日期
			"issueAuthority": "公安部出入境管理局",  //签发机关
			"issueCount": "01",  //签发次数
			"issuePlace": "福建",  //签发地点
			"nameCn": "证件样本",  //中文姓名
			"nameEn": "ZHENG-JIAN",  //英文姓名
			"permitNumber": "00000000",  //证件号码
			"permitType": "台湾居民来往大陆通行证",  //通行证大标题文字
			"sex": "女",  //性别
			"validPeriod": "2015.06.09-2020.06.08"  //有效期限
		}
	}
}

台湾居民来往大陆通行证反面-识别成功后推送的消息示例字段如下： 

{
	"eventId": "79d5a560-174d-11ef-b24f-ffe6207502a3",
	"timestamp": 1716280699574,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/3caf3365-9e5f-41c9-9af0-9d276c5845abMTcxNjI4MDY5NjUxNS5qcGc%3D?Expires=1716284299&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=ORr%2BZKbAS5VupoX5JwR08aXnC5E%3D",
			"create_at": 1716280699574
		},
		"ocr_type": "TWExitEntryPermitToMainlandBack",
		"ocrEntity": {
			"cardNum": "00000000"  //台湾身份证号码
		}
	}
}

国际护照(港澳台地区及境外护照)主页-识别成功后推送的消息示例字段如下： 

{
	"eventId": "85ef7c40-174d-11ef-b210-ed4d3e8b053c",
	"timestamp": 1716280719876,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/a18298ca-9cf5-4f2b-bcb8-6606fc68c99aMTcxNjI4MDcxODUyMi5qcGc%3D?Expires=1716284319&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=LUQXmoa4mx0sKprLgmf/1aacBJ0%3D",
			"create_at": 1716280719876
		},
		"ocr_type": "PassportFace",
		"ocrEntity": {
			"passportType": "P/7",
			"surname": "U",
			"givenName": "XIAOGUANG",
			"passportNumber": "31000000",
			"nationality": "SRD",
			"nameEn": "DU, XIAOGUANG",
			"name": "Tom",  //姓名
			"sex": "Female",  //性别
			"birthPlaceEn": "F/QJERUSALEM",
			"birthPlace": "",
			"country": "ISRAELI",
			"validToDate": "2022年08月06日",  //证件有效期
			"birthDate": "680404",
			"birthDateYmd": "1968年04月04日",
			"issueDateYmd": "070B2017",
			"issuePlaceEn": "",
			"issuePlace": "",
			"issueAuthorityEn": "06/08/2022 JERUSALEM 0700",
			"issueAuthority": "",
			"idNumber": "3-1234567-1",  //护照号码
			"mrzLine1": "PISRDU<<XIAOGUANG<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<",
			"mrzLine2": "31000000<1ISR6804042F22080623<1234567<1<<<50"
		}
	}
}

国际护照(港澳台地区及境外护照)签注页【不识别直接推送】-推送的消息示例字段如下： 

{
	"eventId": "8b220d40-174d-11ef-bc47-0f2190a26cc8",
	"timestamp": 1716280728596,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/caaab43c-1cfc-4b93-af6b-4e5e110ada9dMTcxNjI4MDcyODMxMC5qcGc%3D?Expires=1716284328&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=zq9DmxQNoqnwpBbmxGqPXViKvdA%3D",
			"create_at": 1716280728596
		},
		"ocr_type": "PassportBack"
	}
}

其他类型证件-推送的消息示例字段如下(注：此类型的证件不识别直接推送,由业务系统自行存储过滤)： 

{
	"eventId": "8b220d40-174d-11ef-bc47-0f2190a26cc8",
	"timestamp": 1716280728596,
	"event": "RtcOcrPushEvent",
	"payload": {
		"mediaEntity": {
			"session_id": "1afe4de2-9ca7-4ab7-9544-e8da676af54e",
			"agent_id": "39a4d1e4-4b85-4e69-9fbd-4a8d16e5067c",
			"visitor": {
				"id": "6cc61b90-66e4-4edd-9277-4d1942e13158",
				"nickname": "guma65bz4y7qe77",
				"username": "zhangsan"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"media_url": "http://yzyf-kefu-ocr.oss-cn-hangzhou.aliyuncs.com/77907/caaab43c-1cfc-4b93-af6b-4e5e110ada9dMTcxNjI4MDcyODMxMC5qcGc%3D?Expires=1716284328&OSSAccessKeyId=LTAI5tAYhNz9sWiMUrDXHisc&Signature=zq9DmxQNoqnwpBbmxGqPXViKvdA%3D",
			"create_at": 1716280728596
		},
		"ocr_type": "OTHERS"
	}
}

访客端单录文件推送

事件名称：RtcVisitorPushEvent

触发条件：视频客服接待app端进线的访客过程中，坐席手动对访客端的视频画面进行单独录制，结束后将触发本事件推送。

注：此功能为增值功能，如有需要，请联系商务。

访客端画面录制完成后推送的消息示例字段如下： 

{
	"event": "RtcVisitorVideoPushEvent", //事件类型，此处代表访客端单录视频推送事件
	"eventId": "9f2fd9f0-142a-11ef-ac3f-a3f0cee74991", //事件ID
	"timestamp": 1715935876367, //时间戳
	"payload": {
		"mediaEntity": {
			"session_id": "9b7fc0ef-9518-40a9-afbb-8575b8039937",//视频通话的会话ID
			"agent_id": "d1452555-9257-4e7a-87aa-87c748cb783d",//视频通话中的客服ID
			"visitor": {
				"id": "a0057f9c-541a-4eca-9c0b-9a28fe84787b",//视频通话中的访客ID,客服系统内部使用的唯一ID
				"nickname": "我是访客", //视频通话中的访客昵称
				"username": "71cfef2b53244521ad90496a76c8a0fd11 91"//视频通话中的访客账号（一般是第三方传进来的用户ID）
			},
			"playbackUrls": ["https://kefu-sandbox-agora-rtc.oss-cn-hangzhou.aliyuncs.com/kefu/agoravideo/77907/9b7fc0ef951840a9afbb8575b8039937/34980/17116/4b1edfb5a049e5716c1f09bccaf01cf1_9b7fc0ef-9518-40a9-afbb-8575b8 039937_0.mp4?Expires=1715979076&OSSAccessKeyId=STS.NTvVGxHLkqqCmKUN1G2Q3jgWH&Signature=AXPY8%2FeJNWBnjb2BYVWnTUL0PxI%3D&security-token=CAIS8AJ1q6Ft5B2yfSjIr5fDHf3MpZNKxrOob23kqjESPt4fhaL8qjz2IHhFfXlpAOwft%2Fo1m2xZ6fY blo1%2FEsMYHxGZMI4htMkItF%2BsPIOE65O85PlU15b6RTiYAUGrh8OKxQtLi0OEKJmXcFnhunJZ49mTLEePPTGMNZmOluQUDLA%2BVRW5ajxrHcpfIhAYxuYRKXrWM4TGUHeo%2BB2yanBloQ1hk2hyxL2iy8mHkHrkgUb91%2FUeqvaaQPHmTbE1ZMYhCYblgbMrKvuRjX8K0XUQqvcq1 p4j0Czco9SQD2NW5xi7KOfO%2BrVtVlQhN%2FFqQvcY9aGiz6Ik67ODzp6%2FwhJMLPxTVD%2FEX4mmzMHDCOqmMcwwb6rwIXnE3teJMojlO%2FHosKTRpWqgEvhWyR8YYXREIlmyof94Yud4FemJ%2FwmUAgxHMIv0vrQZx6D%2BA3Klbfvn%2F2i2FFHSAQ2mSeBYo6KfEMskNzgoWTcBo 97mNzJ1Mng2wRqAAV4Wby6pVwzAin1vjlXFKnXEqM4%2BpFsu6jhFGH9dZ33awjd8re4WdAtQwkDKAk0eu9tDK0AJYb65oCcQaDB9Iiv29rfKM9ZvriFh%2FiAznlsY%2BnKdvai6e3qlJpF9wrygDBTNAqQSkUz499dhwKBnVY6CLjamqYKmrC%2FHqElAdcvAIAA%3D"],
			"create_at ": 1715935876366 //结束事件的发送时间
		}
	}
}