差别
这里会显示出您选择的修订版和当前版本之间的差别。
两侧同时换到之前的修订记录 前一修订版 后一修订版 | 前一修订版 | ||
cs:200admin:sidebar [2019/05/06 09:41] liulj |
cs:200admin:sidebar [2021/11/02 04:20] (当前版本) xiaowei |
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行 29: | 行 29: | ||
* [[cs:200admin:50settings-keyword-match|设置(关键字匹配)]] | * [[cs:200admin:50settings-keyword-match|设置(关键字匹配)]] | ||
- | <html><h4><i class="fa fa-angle-down"></i> 智能机器人</h4></html> | + | <html><h4><i class="fa fa-angle-down"></i> 视频客服</h4></html> |
- | * [[cs:200admin:40robot|智能机器人]] | + | * [[cs:100agentmode:video-calling|视频客服]] |
- | * [[cs:100agentmode:robot-assistant|人机协作]] | + | |
+ | <html><h4><i class="fa fa-angle-down"></i> 客服机器人</h4></html> | ||
+ | * [[cs:200admin:41robot|客服机器人]] | ||
+ | * [[cs:100agentmode:robot-assistant|智能辅助]] | ||
+ | * [[cs:100agentmode:robot-course|教程:如何设置所有客服请求都由机器人来优先接待]] | ||
+ | * [[cs:100agentmode:robot-course1|教程:如何设置下班后的客服请求由机器人接待]] | ||
+ | * [[cs:200admin:robot-experience|教程:如何快速体验测试机器人会话]] | ||
<html><h4><i class="fa fa-angle-down"></i> 客户中心</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 客户中心</h4></html> | ||
行 43: | 行 49: | ||
* [[cs:200admin:65qualityreview|质量检查]] | * [[cs:200admin:65qualityreview|质量检查]] | ||
* [[cs:200admin:smart-control|告警记录]] | * [[cs:200admin:smart-control|告警记录]] | ||
+ | * [[cs:200admin:operation_log|操作日志]] | ||
* [[cs:200admin:100notifications|消息中心]] | * [[cs:200admin:100notifications|消息中心]] | ||
行 52: | 行 59: | ||
* [[cs:200admin:90statistics|会话统计]] | * [[cs:200admin:90statistics|会话统计]] | ||
* [[cs:200admin:90statistics-custom-reports|会话统计(自定义报表)]] | * [[cs:200admin:90statistics-custom-reports|会话统计(自定义报表)]] | ||
+ | * [[cs:200admin:9Operations-management|运营管理]] | ||
* [[cs:200admin:clientvoice|客户声音]] | * [[cs:200admin:clientvoice|客户声音]] | ||
+ | |||
+ | <html><h4><i class="fa fa-angle-down"></i> 客户360</h4></html> | ||
+ | * [[cs:200admin:customer360|客户360]] | ||
<html><h4><i class="fa fa-angle-down"></i> 多租户管理后台</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 多租户管理后台</h4></html> | ||
* [[cs:200admin:tenantmngt|多租户管理后台]] | * [[cs:200admin:tenantmngt|多租户管理后台]] | ||
* [[cs:200admin:org-sso|多租户单点登录]] | * [[cs:200admin:org-sso|多租户单点登录]] |