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| 两侧同时换到之前的修订记录 前一修订版 后一修订版 | 前一修订版 后一修订版 两侧同时换到之后的修订记录 | ||
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cs:call-center:sidebar [2019/04/25 07:56] liulj |
cs:call-center:sidebar [2019/08/09 08:37] candywang |
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| 行 14: | 行 14: | ||
| * [[cs:call-center:team-settings|设置技能组]] | * [[cs:call-center:team-settings|设置技能组]] | ||
| * [[cs:call-center:manage-team-members|管理技能组成员]] | * [[cs:call-center:manage-team-members|管理技能组成员]] | ||
| + | * [[cs:call-center:settings-callqualitysettings|通话质检评分设置]] | ||
| 行 21: | 行 22: | ||
| <html><h4><i class="fa fa-angle-down"></i> 数据与报表</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 数据与报表</h4></html> | ||
| * [[cs:call-center:call-history|历史通话]] | * [[cs:call-center:call-history|历史通话]] | ||
| + | * [[cs:call-center:realtime-monitor|实时监控]] | ||
| + | * [[cs:call-center:qualityreview|通话质检]] | ||
| * [[cs:call-center:agent-analytics|坐席统计]] | * [[cs:call-center:agent-analytics|坐席统计]] | ||
| * [[cs:call-center:team-analytics|技能组统计]] | * [[cs:call-center:team-analytics|技能组统计]] | ||
| - | * [[cs:call-center:realtime-monitor|实时监控]] | + | |
| <html><h4><i class="fa fa-angle-down"></i> 帮助</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 帮助</h4></html> | ||
| * [[cs:call-center:service-specification|语音业务接入规范]] | * [[cs:call-center:service-specification|语音业务接入规范]] | ||
| * [[cs:call-center:apply-for-offsite-number|申请异地号码]] | * [[cs:call-center:apply-for-offsite-number|申请异地号码]] | ||