差别
这里会显示出您选择的修订版和当前版本之间的差别。
| 两侧同时换到之前的修订记录 前一修订版 后一修订版 | 前一修订版 后一修订版 两侧同时换到之后的修订记录 | ||
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cs:call-center:sidebar [2019/08/22 09:54] candywang |
cs:call-center:sidebar [2023/07/28 03:22] zhaoxx |
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| 行 2: | 行 2: | ||
| <html><h3><i class="fa fa-phone"></i> 云呼叫中心</h3></html> | <html><h3><i class="fa fa-phone"></i> 云呼叫中心</h3></html> | ||
| - | <html><h4><i class="fa fa-angle-down"></i> 客服工作台</h4></html> | + | <html><h4><i class="fa fa-angle-down"></i> 呼叫工作台</h4></html> |
| * [[cs:call-center:preparation|准备工作]] | * [[cs:call-center:preparation|准备工作]] | ||
| - | * [[cs:call-center:call|通话]] | + | * [[cs:call-center:call|呼叫工作台]] |
| + | |||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 接入</h4></html> | ||
| + | * [[cs:call-center:Qualificationk|资质号码]] | ||
| + | * [[cs:call-center:Rules|外显规则]] | ||
| + | * [[cs:call-center:Group|动态号码组]] | ||
| + | * [[cs:call-center:Test|测试白名单]] | ||
| + | * [[cs:call-center:BWL |黑白名单]] | ||
| - | <html><h4><i class="fa fa-angle-down"></i> 外呼任务</h4></html> | ||
| - | * [[cs:call-center:agent-call-task|外呼任务（客服）]] | ||
| - | * [[cs:call-center:manage-call-tasks|外呼任务（管理员）]] | ||
| <html><h4><i class="fa fa-angle-down"></i> 系统设置</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 系统设置</h4></html> | ||
| + | * [[cs:call-center:settings-routing|通话分配规则]] | ||
| * [[cs:call-center:create-agent|创建坐席]] | * [[cs:call-center:create-agent|创建坐席]] | ||
| * [[cs:call-center:team-settings|设置技能组]] | * [[cs:call-center:team-settings|设置技能组]] | ||
| 行 28: | 行 34: | ||
| * [[cs:call-center:agent-analytics|坐席统计]] | * [[cs:call-center:agent-analytics|坐席统计]] | ||
| * [[cs:call-center:team-analytics|技能组统计]] | * [[cs:call-center:team-analytics|技能组统计]] | ||
| + | * [[cs:call-center:attendance-analytics|考勤统计]] | ||
| + | * [[cs:call-center:phone-bill|话费记录]] | ||
| | | ||
| <html><h4><i class="fa fa-angle-down"></i> 帮助</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 帮助</h4></html> | ||
| * [[cs:call-center:service-specification|语音业务接入规范]] | * [[cs:call-center:service-specification|语音业务接入规范]] | ||
| + | * [[cs:call-center:use-sip-aliyun|SIP话机配置指南1]] | ||
| + | * [[cs:call-center:use-sip-huawei|SIP话机配置指南2]] | ||
| + | * [[cs:call-center:messageservice-signatureReview|短信签名审核规范]] | ||
| + | * [[cs:call-center:messageservice-specification|短信模版审核规范]] | ||
| * [[cs:call-center:apply-for-offsite-number|申请异地号码]] | * [[cs:call-center:apply-for-offsite-number|申请异地号码]] | ||
| + | * [[cs:call-center:faq|常见问题]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 短信</h4></html> | ||
| + | * [[cs:call-center:sms-illustration|使用说明]] | ||
| + | * [[cs:call-center:sms-template|短信模版]] | ||
| + | * [[cs:call-center:sms-texting|发送短信]] | ||
| + | * [[cs:call-center:sms-records|发送记录]] | ||
| + | |||