差别
这里会显示出您选择的修订版和当前版本之间的差别。
两侧同时换到之前的修订记录 前一修订版 后一修订版 | 前一修订版 | ||
cs:call-center:sidebar [2020/02/11 10:02] candywang |
cs:call-center:sidebar [2023/08/10 08:06] (当前版本) zhaoxx |
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<html><h3><i class="fa fa-phone"></i> 云呼叫中心</h3></html> | <html><h3><i class="fa fa-phone"></i> 云呼叫中心</h3></html> | ||
- | <html><h4><i class="fa fa-angle-down"></i> 客服工作台</h4></html> | + | <html><h4><i class="fa fa-angle-down"></i> 呼叫工作台</h4></html> |
* [[cs:call-center:preparation|准备工作]] | * [[cs:call-center:preparation|准备工作]] | ||
- | * [[cs:call-center:call|通话]] | + | * [[cs:call-center:call|呼叫工作台]] |
- | <html><h4><i class="fa fa-angle-down"></i> 外呼任务</h4></html> | ||
- | * [[cs:call-center:agent-call-task|外呼任务(客服)]] | ||
- | * [[cs:call-center:manage-call-tasks|外呼任务(管理员)]] | ||
- | <html><h4><i class="fa fa-angle-down"></i> 系统设置</h4></html> | + | <html><h4><i class="fa fa-angle-down"></i> 接入</h4></html> |
+ | * [[cs:call-center:Qualificationk|资质号码]] | ||
+ | * [[cs:call-center:Rules|外显规则]] | ||
+ | * [[cs:call-center:Group|动态号码组]] | ||
+ | * [[cs:call-center:Test|测试白名单]] | ||
+ | * [[cs:call-center:BWL |黑白名单]] | ||
+ | |||
+ | <html><h4><i class="fa fa-angle-down"></i> 历史</h4></html> | ||
+ | * [[cs:call-center:call-history|通话记录]] | ||
+ | * [[cs:call-center:Abandoned|未接来电]] | ||
+ | * [[cs:call-center:Satisfaction|满意度记录]] | ||
+ | |||
+ | |||
+ | |||
+ | <html><h4><i class="fa fa-angle-down"></i> 监控</h4></html> | ||
+ | * [[cs:call-center:Call11|呼叫监控 ]] | ||
+ | * [[cs:call-center:Queue|队列监控]] | ||
+ | * [[cs:call-center:Agent|座席监控]] | ||
+ | * [[cs:call-center:Hotline|热线监控]] | ||
+ | |||
+ | |||
+ | <html><h4><i class="fa fa-angle-down"></i> 统计</h4></html> | ||
+ | * [[cs:call-center:Agents|座席报表]] | ||
+ | * [[cs:call-center:Queues|队列报表]] | ||
+ | * [[cs:call-center:Inbound|呼入报表]] | ||
+ | * [[cs:call-center:Outbound|外呼报表]] | ||
+ | * [[cs:call-center:IVR|IVR报表]] | ||
+ | * [[cs:call-center:Satisfactions|满意度报表]] | ||
+ | * [[cs:call-center:FirstResolution|首次解决报表]] | ||
+ | * [[cs:call-center: Congestion Ratio|呼损报表]] | ||
+ | * [[cs:call-center:Report Writer|自定义报表]] | ||
+ | |||
+ | |||
+ | |||
+ | |||
+ | <html><h4><i class="fa fa-angle-down"></i> 成员</h4></html> | ||
* [[cs:call-center:create-agent|创建坐席]] | * [[cs:call-center:create-agent|创建坐席]] | ||
- | * [[cs:call-center:team-settings|设置技能组]] | + | * [[cs:call-center:team-settings|设置呼叫技能组]] |
- | * [[cs:call-center:manage-team-members|管理技能组成员]] | + | |
- | * [[cs:call-center:settings-callqualitysettings|通话质检评分设置]] | + | |
<html><h4><i class="fa fa-angle-down"></i> 客户中心</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 客户中心</h4></html> | ||
* [[cs:call-center:customer-info|客户信息]] | * [[cs:call-center:customer-info|客户信息]] | ||
+ | | ||
+ | <html><h4><i class="fa fa-angle-down"></i> 其他</h4></html> | ||
+ | * [[cs:call-center:Call-work|热线工作日志]] | ||
+ | * [[cs:call-center:call-Phone|绑定电话日志]] | ||
+ | * [[cs:call-center:Call-state|热线时长日志]] | ||
+ | * [[cs:call-center:Call-queue|队列呼叫日志]] | ||
+ | |||
+ | <html><h4><i class="fa fa-angle-down"></i> 设置</h4></html> | ||
+ | * [[cs:call-center:Call-GlobalSettings|全局设置]] | ||
+ | * [[cs:call-center:Call-Telephone|话机设置]] | ||
+ | * [[cs:call-center:Call-route|路由导航]] | ||
- | <html><h4><i class="fa fa-angle-down"></i> 监控与管理</h4></html> | ||
- | * [[cs:call-center:realtime-monitor|实时监控]] | ||
- | * [[cs:call-center:qualityreview|通话质检]] | ||
- | <html><h4><i class="fa fa-angle-down"></i> 数据与报表</h4></html> | ||
- | * [[cs:call-center:call-history|历史通话]] | ||
- | * [[cs:call-center:agent-analytics|坐席统计]] | ||
- | * [[cs:call-center:team-analytics|技能组统计]] | ||
- | * [[cs:call-center:phone-bill|话费记录]] | ||
- | | ||
<html><h4><i class="fa fa-angle-down"></i> 帮助</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 帮助</h4></html> | ||
* [[cs:call-center:service-specification|语音业务接入规范]] | * [[cs:call-center:service-specification|语音业务接入规范]] | ||
+ | * [[cs:call-center:use-sip-aliyun|SIP话机配置指南1]] | ||
+ | * [[cs:call-center:use-sip-huawei|SIP话机配置指南2]] | ||
+ | * [[cs:call-center:messageservice-signatureReview|短信签名审核规范]] | ||
+ | * [[cs:call-center:messageservice-specification|短信模版审核规范]] | ||
* [[cs:call-center:apply-for-offsite-number|申请异地号码]] | * [[cs:call-center:apply-for-offsite-number|申请异地号码]] | ||
* [[cs:call-center:faq|常见问题]] | * [[cs:call-center:faq|常见问题]] | ||
+ | |||
+ | <html><h4><i class="fa fa-angle-down"></i> 短信</h4></html> | ||
+ | * [[cs:call-center:sms-illustration|使用说明]] | ||
+ | * [[cs:call-center:sms-template|短信模版]] | ||
+ | * [[cs:call-center:sms-texting|发送短信]] | ||
+ | * [[cs:call-center:sms-records|发送记录]] | ||
+ |