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cs:300visitoraccess:appopenurl [2017/05/27 10:49] liyuzhao |
cs:300visitoraccess:appopenurl [2017/09/22 07:12] |
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- | ====== APP客服工作台唤起 ====== | ||
- | 在某些情况下,开发者可能需要唤起客服的APP,这样可以快速的进入到APP客服系统进行操作。 | ||
- | |||
- | ===== Android 端客服工作台唤起方式 ===== | ||
- | |||
- | <code> | ||
- | |||
- | private void doStartApplicationWithPackageName(String packagename) { | ||
- | |||
- | // 通过包名获取此APP详细信息,包括Activities、services、versioncode、name等等 | ||
- | PackageInfo packageinfo = null; | ||
- | try { | ||
- | packageinfo = getPackageManager().getPackageInfo(packagename, 0); | ||
- | } catch (PackageManager.NameNotFoundException e) { | ||
- | e.printStackTrace(); | ||
- | } | ||
- | if (packageinfo == null) { | ||
- | Toast.makeText(this, "应用未安装", Toast.LENGTH_SHORT).show(); | ||
- | return; | ||
- | } | ||
- | |||
- | // 创建一个类别为CATEGORY_LAUNCHER的该包名的Intent | ||
- | Intent resolveIntent = new Intent(Intent.ACTION_MAIN, null); | ||
- | resolveIntent.addCategory(Intent.CATEGORY_LAUNCHER); | ||
- | resolveIntent.setPackage(packageinfo.packageName); | ||
- | |||
- | // 通过getPackageManager()的queryIntentActivities方法遍历 | ||
- | List<ResolveInfo> resolveinfoList = getPackageManager() | ||
- | .queryIntentActivities(resolveIntent, 0); | ||
- | |||
- | ResolveInfo resolveinfo = resolveinfoList.iterator().next(); | ||
- | if (resolveinfo != null) { | ||
- | // packagename = 参数packname | ||
- | String packageName = resolveinfo.activityInfo.packageName; | ||
- | // 这个就是我们要找的该APP的LAUNCHER的Activity[组织形式:packagename.mainActivityname] | ||
- | String className = resolveinfo.activityInfo.name; | ||
- | // LAUNCHER Intent | ||
- | Intent intent = new Intent(Intent.ACTION_MAIN); | ||
- | intent.addCategory(Intent.CATEGORY_LAUNCHER); | ||
- | |||
- | // 设置ComponentName参数1:packagename参数2:MainActivity路径 | ||
- | ComponentName cn = new ComponentName(packageName, className); | ||
- | |||
- | intent.setComponent(cn); | ||
- | startActivity(intent); | ||
- | } | ||
- | } | ||
- | // 执行这句即可 | ||
- | doStartApplicationWithPackageName("com.easemob.helpdesk"); | ||
- | </code> | ||
- | |||
- | |||
- | ===== iOS 端客服工作台唤起方式 ===== | ||
- | |||
- | 第一步:先在plist中,添加 | ||
- | |||
- | {{:cs:300visitoraccess:iosopenurl1.png?500|}} | ||
- | |||
- | 第二步:唤起代码 | ||
- | |||
- | {{:cs:300visitoraccess:iosopenurl2.png?500|}} | ||
- | |||
- | ===== Android 端客服工作台注册接收未读数广播 ===== | ||
- | 可以动态注册,也可以在AndroidManifest.xml中注册,只需要指定对Action即可,在此只举一个例子: | ||
- | <code> | ||
- | //1. 在AndroidManifest.xml注册广播 | ||
- | |||
- | <receiver android:name=".NewMessageReceive"> | ||
- | <intent-filter> | ||
- | <action android:name="com.easemob.helpdesk.newmessage"/> | ||
- | </intent-filter> | ||
- | |||
- | </receiver> | ||
- | | ||
- | | ||
- | | ||
- | // 2. 继承自BroadcastReceiver的类,根据extra获取unreadcount | ||
- | | ||
- | public class NewMessageReceive extends BroadcastReceiver { | ||
- | @Override | ||
- | public void onReceive(Context context, Intent intent) { | ||
- | int count = intent.getIntExtra("com.easemob.helpdesk.unreadcount", 0); | ||
- | Toast.makeText(context.getApplicationContext(), "收到消息->" + count, Toast.LENGTH_SHORT).show(); | ||
- | |||
- | } | ||
- | } | ||
- | |||
- | | ||
- | </code> |