APP客服工作台唤起

在某些情况下,开发者可能需要唤起客服的APP,这样可以快速的进入到APP客服系统进行操作。

Android 端客服工作台唤起方式

private void doStartApplicationWithPackageName(String packagename) {

		// 通过包名获取此APP详细信息,包括Activities、services、versioncode、name等等
		PackageInfo packageinfo = null;
		try {
			packageinfo = getPackageManager().getPackageInfo(packagename, 0);
		} catch (PackageManager.NameNotFoundException e) {
			e.printStackTrace();
		}
		if (packageinfo == null) {
			Toast.makeText(this, "应用未安装", Toast.LENGTH_SHORT).show();
			return;
		}

		// 创建一个类别为CATEGORY_LAUNCHER的该包名的Intent
		Intent resolveIntent = new Intent(Intent.ACTION_MAIN, null);
		resolveIntent.addCategory(Intent.CATEGORY_LAUNCHER);
		resolveIntent.setPackage(packageinfo.packageName);

		// 通过getPackageManager()的queryIntentActivities方法遍历
		List<ResolveInfo> resolveinfoList = getPackageManager()
				.queryIntentActivities(resolveIntent, 0);

		ResolveInfo resolveinfo = resolveinfoList.iterator().next();
		if (resolveinfo != null) {
			// packagename = 参数packname
			String packageName = resolveinfo.activityInfo.packageName;
			// 这个就是我们要找的该APP的LAUNCHER的Activity[组织形式:packagename.mainActivityname]
			String className = resolveinfo.activityInfo.name;
			// LAUNCHER Intent
			Intent intent = new Intent(Intent.ACTION_MAIN);
			intent.addCategory(Intent.CATEGORY_LAUNCHER);

			// 设置ComponentName参数1:packagename参数2:MainActivity路径
			ComponentName cn = new ComponentName(packageName, className);

			intent.setComponent(cn);
			startActivity(intent);
		}
	}
// 执行这句即可
doStartApplicationWithPackageName("com.easemob.helpdesk");
 

iOS 端客服工作台唤起方式

第一步:先在plist中,添加

第二步:唤起代码

Android 端客服工作台注册接收未读数广播

可以动态注册,也可以在AndroidManifest.xml中注册,只需要指定对Action即可,在此只举一个例子:

//1. 在AndroidManifest.xml注册广播

        <receiver android:name=".NewMessageReceive">
            <intent-filter>
                <action android:name="com.easemob.helpdesk.newmessage"/>
            </intent-filter>

        </receiver>
        
        
        
       // 2. 继承自BroadcastReceiver的类,根据extra获取unreadcount
        
        public class NewMessageReceive extends BroadcastReceiver {
	@Override
	public void onReceive(Context context, Intent intent) {
		int count = intent.getIntExtra("com.easemob.helpdesk.unreadcount", 0);
		Toast.makeText(context.getApplicationContext(), "收到消息->" + count, Toast.LENGTH_SHORT).show();

	}
}