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cs:400systemintegration:20webhook [2020/02/18 07:14] candywang |
cs:400systemintegration:20webhook [2020/02/18 07:15] candywang |
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| 行 56: | 行 56: | ||
| - | ==== 新消息 ==== | ||
| - | |||
| - | 事件名称：ServiceSessionMessageEvent | ||
| - | |||
| - | 触发条件：会话中出现新消息，包括访客消息、坐席消息、系统消息、命令消息 | ||
| - | |||
| - | 文本消息内容示例： | ||
| - | |||
| - | <code json> | ||
| - | { | ||
| - | "eventId": "3a7e82a0-aa60-11e5-8544-5111ba4b872e", //事件ID | ||
| - | "timestamp": 1450976598050, //时间戳 | ||
| - | "event": "ServiceSessionMessageEvent", //事件名称 | ||
| - | "payload": { | ||
| - | "message": { | ||
| - | "id": "dad14e23-4566-4ca6-b10e-fceeb59c42c2", //消息ID | ||
| - | "create_at":"1560417635819"， //消息发送时间 | ||
| - | "service_session_id": "4e27dd5e-683d-4664-a0db-bb8457ec7101", //对应的会话ID | ||
| - | "from": { | ||
| - | "id": "27f74a74-5139-4f8c-b65f-15129e7808a8", //发送方ID（可以是坐席或者访客） | ||
| - | "name": "Admin", //发送方昵称 | ||
| - | "type": "Agent" //发送方类型，坐席、访客等 | ||
| - | }, | ||
| - | "origin_type": "app", //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道） | ||
| - | "channel": { | ||
| - | "id": 21, //关联ID | ||
| - | "type": "easemob" //关联类型 | ||
| - | }, | ||
| - | "body": { | ||
| - | "type": "txt", //消息类型：文本消息 | ||
| - | "msg": "asdf" //消息内容 | ||
| - | }, | ||
| - | // 新增添的ext字段 | ||
| - | "ext": { | ||
| - | "YXUCarID": 32134600, | ||
| - | "YXUCarImage": "http://c1.xinstatic.com/c/20181211/1636/5c0f771a6f683495918_19.jpg", | ||
| - | "YXUCarNAME": "宝骏 730 2016款 1.5T 手动 豪华型", | ||
| - | "YXUCarPRICE": "6.19万 首付0.66万", | ||
| - | "YXUCarYEAR": "2016年 | 3.2万公里", | ||
| - | "msgtype": { | ||
| - | "track": { | ||
| - | "desc": "宝骏 730 2016款 1.5T 手动 豪华型", | ||
| - | "img_url": "http://c1.xinstatic.com/c/20181211/1636/5c0f771a6f683495918.jpg", | ||
| - | "item_url": "https://m.xin.com/x1k284ok45/che32134600.html", | ||
| - | "price": "售价：6.19万 首付0.66万 行驶：3.2万公里", | ||
| - | "title": "您好，我对这辆车很感兴趣，想了解一下车的情况" | ||
| - | } | ||
| - | } | ||
| - | } | ||
| - | } | ||
| - | } | ||
| - | } | ||
| - | </code> | ||
| - | |||
| - | 图片消息内容示例： | ||
| - | |||
| - | <code json> | ||
| - | { | ||
| - | "eventId": "bc4a6120-aa68-11e5-b3c3-dd9f501463d3", //事件ID | ||
| - | "timestamp": 1450980251761, //时间戳 | ||
| - | "event": "ServiceSessionMessageEvent", //事件名称 | ||
| - | "payload": { | ||
| - | "message": { | ||
| - | "id": "dc5004d7-39ce-4a03-bca0-af2c16b269d6", //消息ID | ||
| - | "service_session_id": "4e27dd5e-683d-4664-a0db-bb8457ec7101", //对应的会话ID | ||
| - | "from": { | ||
| - | "id": "2cb00d04-60f3-48a4-93b8-caf15b22a262", //发送方ID | ||
| - | "name": "fa38294841604ac89ba2815689f8f636", //发送方昵称 | ||
| - | "type": "Visitor" //发送方类型，坐席、访客等 | ||
| - | }, | ||
| - | "origin_type": "app", //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道） | ||
| - | "channel": { | ||
| - | "id": 21, //关联ID | ||
| - | "name": "yaaa", //关联名称 | ||
| - | "type": "easemob" //关联类型 | ||
| - | }, | ||
| - | "body": { | ||
| - | "type": "img", //消息类型：图片 | ||
| - | "url": "/v1/Tenant/5631/MediaFiles/df56bebd-433c-4b0e-aab9-1684fb75999f", //图片下载地址 | ||
| - | "secret": "u9X0eqpoEeW-Hw1NajGLHchLw_cjQA0WifvU7Lid7UsaLafh", //文件上传成功后返回的secret | ||
| - | "filename": "image.jpg", //文件名 | ||
| - | "size": { //图片尺寸 | ||
| - | "width": 2448, //图片宽度 | ||
| - | "height": 3264 //图片高度 | ||
| - | } | ||
| - | } | ||
| - | } | ||
| - | } | ||
| - | } | ||
| - | </code> | ||
| ==== 创建坐席 ==== | ==== 创建坐席 ==== | ||
| 行 413: | 行 323: | ||
| "agent_queue": { | "agent_queue": { | ||
| "id": 35018 //技能组ID | "id": 35018 //技能组ID | ||
| + | } | ||
| + | } | ||
| + | } | ||
| + | } | ||
| + | </code> | ||
| + | |||
| + | ==== 新消息 ==== | ||
| + | |||
| + | 事件名称：ServiceSessionMessageEvent | ||
| + | |||
| + | 触发条件：会话中出现新消息，包括访客消息、坐席消息、系统消息、命令消息 | ||
| + | |||
| + | 文本消息内容示例： | ||
| + | |||
| + | <code json> | ||
| + | { | ||
| + | "eventId": "3a7e82a0-aa60-11e5-8544-5111ba4b872e", //事件ID | ||
| + | "timestamp": 1450976598050, //时间戳 | ||
| + | "event": "ServiceSessionMessageEvent", //事件名称 | ||
| + | "payload": { | ||
| + | "message": { | ||
| + | "id": "dad14e23-4566-4ca6-b10e-fceeb59c42c2", //消息ID | ||
| + | "create_at":"1560417635819"， //消息发送时间 | ||
| + | "service_session_id": "4e27dd5e-683d-4664-a0db-bb8457ec7101", //对应的会话ID | ||
| + | "from": { | ||
| + | "id": "27f74a74-5139-4f8c-b65f-15129e7808a8", //发送方ID（可以是坐席或者访客） | ||
| + | "name": "Admin", //发送方昵称 | ||
| + | "type": "Agent" //发送方类型，坐席、访客等 | ||
| + | }, | ||
| + | "origin_type": "app", //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道） | ||
| + | "channel": { | ||
| + | "id": 21, //关联ID | ||
| + | "type": "easemob" //关联类型 | ||
| + | }, | ||
| + | "body": { | ||
| + | "type": "txt", //消息类型：文本消息 | ||
| + | "msg": "asdf" //消息内容 | ||
| + | }, | ||
| + | // 新增添的ext字段 | ||
| + | "ext": { | ||
| + | "YXUCarID": 32134600, | ||
| + | "YXUCarImage": "http://c1.xinstatic.com/c/20181211/1636/5c0f771a6f683495918_19.jpg", | ||
| + | "YXUCarNAME": "宝骏 730 2016款 1.5T 手动 豪华型", | ||
| + | "YXUCarPRICE": "6.19万 首付0.66万", | ||
| + | "YXUCarYEAR": "2016年 | 3.2万公里", | ||
| + | "msgtype": { | ||
| + | "track": { | ||
| + | "desc": "宝骏 730 2016款 1.5T 手动 豪华型", | ||
| + | "img_url": "http://c1.xinstatic.com/c/20181211/1636/5c0f771a6f683495918.jpg", | ||
| + | "item_url": "https://m.xin.com/x1k284ok45/che32134600.html", | ||
| + | "price": "售价：6.19万 首付0.66万 行驶：3.2万公里", | ||
| + | "title": "您好，我对这辆车很感兴趣，想了解一下车的情况" | ||
| + | } | ||
| + | } | ||
| + | } | ||
| + | } | ||
| + | } | ||
| + | } | ||
| + | </code> | ||
| + | |||
| + | 图片消息内容示例： | ||
| + | |||
| + | <code json> | ||
| + | { | ||
| + | "eventId": "bc4a6120-aa68-11e5-b3c3-dd9f501463d3", //事件ID | ||
| + | "timestamp": 1450980251761, //时间戳 | ||
| + | "event": "ServiceSessionMessageEvent", //事件名称 | ||
| + | "payload": { | ||
| + | "message": { | ||
| + | "id": "dc5004d7-39ce-4a03-bca0-af2c16b269d6", //消息ID | ||
| + | "service_session_id": "4e27dd5e-683d-4664-a0db-bb8457ec7101", //对应的会话ID | ||
| + | "from": { | ||
| + | "id": "2cb00d04-60f3-48a4-93b8-caf15b22a262", //发送方ID | ||
| + | "name": "fa38294841604ac89ba2815689f8f636", //发送方昵称 | ||
| + | "type": "Visitor" //发送方类型，坐席、访客等 | ||
| + | }, | ||
| + | "origin_type": "app", //渠道类型，值为app（App渠道）、webim（网页）、weixin（微信）、weibo（微博）、phone（呼叫中心）、rest（rest API渠道） | ||
| + | "channel": { | ||
| + | "id": 21, //关联ID | ||
| + | "name": "yaaa", //关联名称 | ||
| + | "type": "easemob" //关联类型 | ||
| + | }, | ||
| + | "body": { | ||
| + | "type": "img", //消息类型：图片 | ||
| + | "url": "/v1/Tenant/5631/MediaFiles/df56bebd-433c-4b0e-aab9-1684fb75999f", //图片下载地址 | ||
| + | "secret": "u9X0eqpoEeW-Hw1NajGLHchLw_cjQA0WifvU7Lid7UsaLafh", //文件上传成功后返回的secret | ||
| + | "filename": "image.jpg", //文件名 | ||
| + | "size": { //图片尺寸 | ||
| + | "width": 2448, //图片宽度 | ||
| + | "height": 3264 //图片高度 | ||
| + | } | ||
| } | } | ||
| } | } | ||
| 行 464: | 行 465: | ||
| } | } | ||
| </code> | </code> | ||
| + | |||