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|
cs:400systemintegration:20webhook [2020/02/18 07:17] candywang |
cs:400systemintegration:20webhook [2020/02/18 07:22] candywang |
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|---|---|---|---|
| 行 37: | 行 37: | ||
| 当前支持以下事件的推送： | 当前支持以下事件的推送： | ||
| - | * [[#会话结束|会话结束（ServiceSessionClosedEvent）]] | ||
| - | * [[#新消息|新消息（ServiceSessionMessageEvent）]] | ||
| * [[#创建坐席|创建坐席（AgentUserCreationEvent）]] | * [[#创建坐席|创建坐席（AgentUserCreationEvent）]] | ||
| + | * [[#坐席信息变更|坐席信息变更（AgentUserChangeEvent）]] | ||
| * [[#坐席状态变更|坐席状态变更（AgentUserStateChangedEvent）]] | * [[#坐席状态变更|坐席状态变更（AgentUserStateChangedEvent）]] | ||
| * [[#坐席登出|坐席登出（AgentUserLogoutEvent）]] | * [[#坐席登出|坐席登出（AgentUserLogoutEvent）]] | ||
| 行 46: | 行 45: | ||
| * [[#删除访客标签|删除访客标签（VisitorTagRemovedEvent）]] | * [[#删除访客标签|删除访客标签（VisitorTagRemovedEvent）]] | ||
| * [[#访客信息变更|访客信息变更（VisitorUserChangeEvent）]] | * [[#访客信息变更|访客信息变更（VisitorUserChangeEvent）]] | ||
| - | * [[#坐席信息变更|坐席信息变更（AgentUserChangeEvent）]] | + | * [[#访客来源|访客来源（ServiceSessionAttributesCreateEvent,ServiceSessionAttributesChangeEvent）]] |
| * [[#会话创建|会话创建（ServiceSessionCreatedEvent）]] | * [[#会话创建|会话创建（ServiceSessionCreatedEvent）]] | ||
| + | * [[#新消息|新消息（ServiceSessionMessageEvent）]] | ||
| + | * [[#待接入会话结束|待接入会话结束（ServiceSessionAbortedEvent）]] | ||
| * [[#会话接起|会话接起（ServiceSessionOpenedEvent）]] | * [[#会话接起|会话接起（ServiceSessionOpenedEvent）]] | ||
| * [[#会话转接|会话转接（ServiceSessionTransferedEvent）]] | * [[#会话转接|会话转接（ServiceSessionTransferedEvent）]] | ||
| - | * [[#待接入会话结束|待接入会话结束（ServiceSessionAbortedEvent）]] | ||
| * [[#视频结束|视频结束（RtcMediaClosedEvent）]] | * [[#视频结束|视频结束（RtcMediaClosedEvent）]] | ||
| + | * [[#会话结束|会话结束（ServiceSessionClosedEvent）]] | ||
| * [[#访客完成满意度评价|访客完成满意度评价（ServiceSessionEnquiryEvent）]] | * [[#访客完成满意度评价|访客完成满意度评价（ServiceSessionEnquiryEvent）]] | ||
| - | * [[#访客来源|访客来源（ServiceSessionAttributesCreateEvent,ServiceSessionAttributesChangeEvent）]] | ||
| - | |||
| 行 287: | 行 286: | ||
| "updated_at": 1489387133493 //访客信息更新时间 | "updated_at": 1489387133493 //访客信息更新时间 | ||
| } | } | ||
| + | } | ||
| + | } | ||
| + | </code> | ||
| + | |||
| + | ==== 访客来源 ==== | ||
| + | |||
| + | 事件名称：ServiceSessionAttributesCreateEvent | ||
| + | |||
| + | 触发条件：会话创建 | ||
| + | |||
| + | 消息内容示例： | ||
| + | |||
| + | <code json> | ||
| + | { | ||
| + | "eventId": "fb50f590-f4ac-11e9-a28f-75fedd96c02a", | ||
| + | "timestamp": 1571735940126, | ||
| + | "event": "ServiceSessionAttributesCreateEvent", | ||
| + | "payload": { | ||
| + | "tenantId": 20016, | ||
| + | "serviceSessionId": "971c53a2-6302-4002-b6b2-6c484c290ce0", | ||
| + | "entity": [ | ||
| + | { | ||
| + | "name": "carrierOperator", | ||
| + | "value": "ssss35" //运营商 | ||
| + | }, | ||
| + | { | ||
| + | "name": "referer", | ||
| + | "value": "124" //来源信息 | ||
| + | }, | ||
| + | { | ||
| + | "name": "system", | ||
| + | "value": "sssss" //操作系统 | ||
| + | }, | ||
| + | { | ||
| + | "name": "searchType", | ||
| + | "value": null //推广来源 | ||
| + | }, | ||
| + | { | ||
| + | "name": "accessUrl", | ||
| + | "value": null //着陆页 | ||
| + | }, | ||
| + | { | ||
| + | "name": "ip", | ||
| + | "value": null //IP | ||
| + | }, | ||
| + | { | ||
| + | "name": "equipment", | ||
| + | "value": "4444" //设备 | ||
| + | }, | ||
| + | { | ||
| + | "name": "userAgent", | ||
| + | "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36" //软件环境 | ||
| + | }, | ||
| + | { | ||
| + | "name": "region", | ||
| + | "value": null //地区 | ||
| + | }, | ||
| + | { | ||
| + | "name": "keyword", | ||
| + | "value": null //搜索词 | ||
| + | }, | ||
| + | { | ||
| + | "name": "version", | ||
| + | "value": "1.0" //系统版本 | ||
| + | } | ||
| + | ] | ||
| + | } | ||
| + | } | ||
| + | </code> | ||
| + | |||
| + | 事件名称：ServiceSessionAttributesChangeEvent | ||
| + | |||
| + | 触发条件：会话来源修改 | ||
| + | |||
| + | 消息内容示例： | ||
| + | |||
| + | <code json> | ||
| + | { | ||
| + | "eventId": "fb50f590-f4ac-11e9-a28f-75fedd96c02a", | ||
| + | "timestamp": 1571735940126, | ||
| + | "event": "ServiceSessionAttributesChangeEvent", | ||
| + | "payload": { | ||
| + | "tenantId": 20016, | ||
| + | "serviceSessionId": "971c53a2-6302-4002-b6b2-6c484c290ce0", | ||
| + | "entity": [ | ||
| + | { | ||
| + | "name": "carrierOperator", | ||
| + | "value": "ssss35" //运营商 | ||
| + | }, | ||
| + | { | ||
| + | "name": "referer", | ||
| + | "value": "124" //来源信息 | ||
| + | }, | ||
| + | { | ||
| + | "name": "system", | ||
| + | "value": "sssss" //操作系统 | ||
| + | }, | ||
| + | { | ||
| + | "name": "searchType", | ||
| + | "value": null //推广来源 | ||
| + | }, | ||
| + | { | ||
| + | "name": "accessUrl", | ||
| + | "value": null //着陆页 | ||
| + | }, | ||
| + | { | ||
| + | "name": "ip", | ||
| + | "value": null //IP | ||
| + | }, | ||
| + | { | ||
| + | "name": "equipment", | ||
| + | "value": "4444" //设备 | ||
| + | }, | ||
| + | { | ||
| + | "name": "userAgent", | ||
| + | "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36" //软件环境 | ||
| + | }, | ||
| + | { | ||
| + | "name": "region", | ||
| + | "value": null //地区 | ||
| + | }, | ||
| + | { | ||
| + | "name": "keyword", | ||
| + | "value": null //搜索词 | ||
| + | }, | ||
| + | { | ||
| + | "name": "version", | ||
| + | "value": "1.0" //系统版本 | ||
| + | } | ||
| + | ] | ||
| } | } | ||
| } | } | ||
| 行 557: | 行 686: | ||
| } | } | ||
| } | } | ||
| + | } | ||
| + | </code> | ||
| + | |||
| + | ==== 视频结束 ==== | ||
| + | |||
| + | 事件名称：RtcMediaClosedEvent | ||
| + | |||
| + | 触发条件：坐席结束视频通话 | ||
| + | |||
| + | 消息内容示例： | ||
| + | |||
| + | <code json> | ||
| + | { | ||
| + | "eventId": "96791f40-8234-11e7-8522-47871522633a", | ||
| + | "timestamp": 1502854804131, | ||
| + | "event": "RtcMediaClosedEvent", | ||
| + | "payload": { | ||
| + | "mediaEntity": { //视频结束事件的详细信息 | ||
| + | "session_id": "60e9b15b-8221-4249-ac87-8b53d00cfb43", //视频通话的会话ID | ||
| + | "agent_id": "955eee17-4835-4e23-8b19-7e292d12f0e2", //视频通话中的客服ID | ||
| + | "visitor":{ | ||
| + | "id":"dfe7a557-aa77-443c-b2ec-7a8f93f90f22", //视频通话中的访客ID | ||
| + | "nickname":"webim-visitor-YEPWGBB4TCEYVGCPCJMP", //视频通话中的访客昵称 | ||
| + | }, | ||
| + | "url":{ | ||
| + | "agent":"https://kefu-media-files.oss-cn-beijing.aliyuncs.com/MS_X133600273164668928C2632M2__CH_VIDEO_1_C2632__VIDEO.webm?Expires=9223372036854775&OSSAccessKeyId=LTAI3pBwoxnmCWUw&Signature=VtkixMtyf9S4jPhLeCvyheEhc4k%3D", | ||
| + | //视频通话中客服端的录像文件 | ||
| + | "visitor":"https://kefu-media-files.oss-cn-beijing.aliyuncs.com/MS_X133600273164668928C2632M4__CH_VIDEO_3_C2632__VIDEO.webm?Expires=9223372036854775&OSSAccessKeyId=LTAI3pBwoxnmCWUw&Signature=gFfY11vIakftWpOmm8TdlYzkuAg%3D", | ||
| + | //视频通话中访客端的录像文件 | ||
| + | }, | ||
| + | "create_at": 1502854803252 //视频结束事件的发送时间 | ||
| + | } | ||
| + | } | ||
| } | } | ||
| </code> | </code> | ||
| 行 661: | 行 823: | ||
| - | ==== 视频结束 ==== | ||
| - | |||
| - | 事件名称：RtcMediaClosedEvent | ||
| - | |||
| - | 触发条件：坐席结束视频通话 | ||
| - | |||
| - | 消息内容示例： | ||
| - | |||
| - | <code json> | ||
| - | { | ||
| - | "eventId": "96791f40-8234-11e7-8522-47871522633a", | ||
| - | "timestamp": 1502854804131, | ||
| - | "event": "RtcMediaClosedEvent", | ||
| - | "payload": { | ||
| - | "mediaEntity": { //视频结束事件的详细信息 | ||
| - | "session_id": "60e9b15b-8221-4249-ac87-8b53d00cfb43", //视频通话的会话ID | ||
| - | "agent_id": "955eee17-4835-4e23-8b19-7e292d12f0e2", //视频通话中的客服ID | ||
| - | "visitor":{ | ||
| - | "id":"dfe7a557-aa77-443c-b2ec-7a8f93f90f22", //视频通话中的访客ID | ||
| - | "nickname":"webim-visitor-YEPWGBB4TCEYVGCPCJMP", //视频通话中的访客昵称 | ||
| - | }, | ||
| - | "url":{ | ||
| - | "agent":"https://kefu-media-files.oss-cn-beijing.aliyuncs.com/MS_X133600273164668928C2632M2__CH_VIDEO_1_C2632__VIDEO.webm?Expires=9223372036854775&OSSAccessKeyId=LTAI3pBwoxnmCWUw&Signature=VtkixMtyf9S4jPhLeCvyheEhc4k%3D", | ||
| - | //视频通话中客服端的录像文件 | ||
| - | "visitor":"https://kefu-media-files.oss-cn-beijing.aliyuncs.com/MS_X133600273164668928C2632M4__CH_VIDEO_3_C2632__VIDEO.webm?Expires=9223372036854775&OSSAccessKeyId=LTAI3pBwoxnmCWUw&Signature=gFfY11vIakftWpOmm8TdlYzkuAg%3D", | ||
| - | //视频通话中访客端的录像文件 | ||
| - | }, | ||
| - | "create_at": 1502854803252 //视频结束事件的发送时间 | ||
| - | } | ||
| - | } | ||
| - | } | ||
| - | </code> | ||
| ==== 满意度评价邀请 ==== | ==== 满意度评价邀请 ==== | ||
| 行 770: | 行 900: | ||
| } | } | ||
| } | } | ||
| - | } | ||
| - | } | ||
| - | </code> | ||
| - | |||
| - | ==== 访客来源 ==== | ||
| - | |||
| - | 事件名称：ServiceSessionAttributesCreateEvent | ||
| - | |||
| - | 触发条件：会话创建 | ||
| - | |||
| - | 消息内容示例： | ||
| - | |||
| - | <code json> | ||
| - | { | ||
| - | "eventId": "fb50f590-f4ac-11e9-a28f-75fedd96c02a", | ||
| - | "timestamp": 1571735940126, | ||
| - | "event": "ServiceSessionAttributesCreateEvent", | ||
| - | "payload": { | ||
| - | "tenantId": 20016, | ||
| - | "serviceSessionId": "971c53a2-6302-4002-b6b2-6c484c290ce0", | ||
| - | "entity": [ | ||
| - | { | ||
| - | "name": "carrierOperator", | ||
| - | "value": "ssss35" //运营商 | ||
| - | }, | ||
| - | { | ||
| - | "name": "referer", | ||
| - | "value": "124" //来源信息 | ||
| - | }, | ||
| - | { | ||
| - | "name": "system", | ||
| - | "value": "sssss" //操作系统 | ||
| - | }, | ||
| - | { | ||
| - | "name": "searchType", | ||
| - | "value": null //推广来源 | ||
| - | }, | ||
| - | { | ||
| - | "name": "accessUrl", | ||
| - | "value": null //着陆页 | ||
| - | }, | ||
| - | { | ||
| - | "name": "ip", | ||
| - | "value": null //IP | ||
| - | }, | ||
| - | { | ||
| - | "name": "equipment", | ||
| - | "value": "4444" //设备 | ||
| - | }, | ||
| - | { | ||
| - | "name": "userAgent", | ||
| - | "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36" //软件环境 | ||
| - | }, | ||
| - | { | ||
| - | "name": "region", | ||
| - | "value": null //地区 | ||
| - | }, | ||
| - | { | ||
| - | "name": "keyword", | ||
| - | "value": null //搜索词 | ||
| - | }, | ||
| - | { | ||
| - | "name": "version", | ||
| - | "value": "1.0" //系统版本 | ||
| - | } | ||
| - | ] | ||
| - | } | ||
| - | } | ||
| - | </code> | ||
| - | |||
| - | 事件名称：ServiceSessionAttributesChangeEvent | ||
| - | |||
| - | 触发条件：会话来源修改 | ||
| - | |||
| - | 消息内容示例： | ||
| - | |||
| - | <code json> | ||
| - | { | ||
| - | "eventId": "fb50f590-f4ac-11e9-a28f-75fedd96c02a", | ||
| - | "timestamp": 1571735940126, | ||
| - | "event": "ServiceSessionAttributesChangeEvent", | ||
| - | "payload": { | ||
| - | "tenantId": 20016, | ||
| - | "serviceSessionId": "971c53a2-6302-4002-b6b2-6c484c290ce0", | ||
| - | "entity": [ | ||
| - | { | ||
| - | "name": "carrierOperator", | ||
| - | "value": "ssss35" //运营商 | ||
| - | }, | ||
| - | { | ||
| - | "name": "referer", | ||
| - | "value": "124" //来源信息 | ||
| - | }, | ||
| - | { | ||
| - | "name": "system", | ||
| - | "value": "sssss" //操作系统 | ||
| - | }, | ||
| - | { | ||
| - | "name": "searchType", | ||
| - | "value": null //推广来源 | ||
| - | }, | ||
| - | { | ||
| - | "name": "accessUrl", | ||
| - | "value": null //着陆页 | ||
| - | }, | ||
| - | { | ||
| - | "name": "ip", | ||
| - | "value": null //IP | ||
| - | }, | ||
| - | { | ||
| - | "name": "equipment", | ||
| - | "value": "4444" //设备 | ||
| - | }, | ||
| - | { | ||
| - | "name": "userAgent", | ||
| - | "value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36" //软件环境 | ||
| - | }, | ||
| - | { | ||
| - | "name": "region", | ||
| - | "value": null //地区 | ||
| - | }, | ||
| - | { | ||
| - | "name": "keyword", | ||
| - | "value": null //搜索词 | ||
| - | }, | ||
| - | { | ||
| - | "name": "version", | ||
| - | "value": "1.0" //系统版本 | ||
| - | } | ||
| - | ] | ||
| } | } | ||
| } | } | ||
| </code> | </code> | ||