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--- cs:400systemintegration:api-open-platform [2019/06/27 06:54]
tinychang [获取历史会话详情]
+++ cs:400systemintegration:api-open-platform [2024/04/07 06:12] (当前版本)
丁艺杰 [查询坐席信息]
@@ 行 72: / 行 72: @@
 |accessToken| String |token|
 |expireTime|integer|过期时间（单位：秒）|
+===== 创建关联 =====
+可调用接口创建关联，关联即im消息通道。
+  * Path: http://kefu.easemob.com/api/platform/tenants/{tenantId}/autoCreateImAssociation
+  * HTTP Method: POST
+  * Request Headers: Kefu-Token=${accessToken}
+  * 可能的错误码：详见：[[#错误码说明|错误码说明]]
+**Curl示例：**
+<code php>
+curl --location --request POST 'localhost:8016/api/platform/tenants/20016/autoCreateImAssociation' \
+--header 'Content-Type: application/json' \
+--data-raw '{
+     "associationName":"6666"
+</code>
+参数说明：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|Kefu-Token| String |Y|调用接口的accessToken|
+|tenantId|int|Y|租户ID|
+|associationName|String|N|关联名称|
+**Response示例：**
+<code json>
+{
+    "status": "OK",
+    "entity": {
+        "id": 23597,
+        "tenantId": 29748,
+        "name": "6666",
+        "description": null,
+        "orgName": "1428201012025562",
+        "appName": "kefuchannelapp29748",
+        "clientId": "YXA6W8LnQAxXEeuh8wWPzpsadg",
+        "clientSecret": "YXA6wc3HKZZvXVlSl2M5arIpqLqqV_A",
+        "serviceEaseMobIMNumber": "kefuchannelimid_600643",
+        "serviceEaseMobIMPassword": null,
+        "createDateTime": 1607959692553,
+        "ispass": true,
+        "isrun": true,
+        "dutyType": "None",
+        "agentQueueId": null,
+        "secondQueueId": null,
+        "robotId": null,
+        "secondRobotId": null,
+        "timeScheduleId": 0,
+        "usermail": "d938ebd9-86cb-4b89-8c12-54121b491c36@easemob.com",
+        "password": null,
+        "token": null,
+        "techChannelInfo": null,
+        "experience": false,
+        "appKey": "1428201012025562#kefuchannelapp29748"
+    }
+}
+</code>
+参数说明：
+^名称^类型^说明^
+| status | String | 接口响应状态 |
+|id | int | 关联ID |
+|tenantId | int | 租户ID |
+|name | String | 关联名称 |
+| description | String | 描述 |
+| orgName | String |  |
+| appName | String | 应用名称 |
+| clientId | String |  |
+| clientSecret | String | 秘钥 |
+| serviceEaseMobIMNumber | String | 环信IM账号 |
+| ServiceEaseMobIMpassword | String | 环信IM密码 |
+| createDateTime | Data | 创建时间 |
+| ispass | boolean |  |
+| isrun | boolean |  |
+| dutyType | DutyType | 绑定是全天还是分上下班（枚举：Allday(全天)、Onoff(上班时段和下班时段)、None(空)、NonWorkHours(下班时间)、WorkHours(上班时间)） |
+| agentQueueId | long | 上班时间或全天绑定的技能组id |
+| secondQueueId | long | 下班时间绑定的技能组id |
+| robotId | long | 上班时间或全天绑定的机器人id |
+| secondRobotId | long | 下班时间绑定的机器人id |
+| timeScheduleId | int | 时间计划 |
+| usermail | String | 邮箱（随机生成） |
+| password | String | 密码（随机生成） |
+| token | String |  |
+| techChannelInfo | String |  |
+| experience |  |
+| appKey |  |
 ===== 管理坐席 =====
@@ 行 88: / 行 177: @@
 <code php>
 curl -X GET \
-  'http://kefu.easemob.com/api/tenants/1/agents?page=0&size=10&keyValue=32273591@qq.com' \
+  'http://kefu.easemob.com/api/platform/tenants/1/agents?&agentType=Message' \
   -H 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
 </code>
@@ 行 98: / 行 187: @@
 |page|int|Y|第几页，从0开始|
 |size|int|Y|每页显示的数据|
-|keyValue|String|Y|模糊查询，username（邮箱）,trueName（真实姓名）,mobilePhone（手机号码）,agentNumber（工号）|
+|keyValue|String|Y|模糊查询，username（邮箱）,trueName（真实姓名）|
+|agentType|String|N|坐席类型：All 全渠道座席,Message 在线座席，Ticket 工单座席，CallCenter 呼叫中心座席， MVCombine 视频客服（VEC独立视频），默认为全部|
 **Response示例：**
@@ 行 160: / 行 250: @@
 | lastUpdateDateTime | String | 更新时间 |
 | status | String | 启用状态 |
-| state | String | 在线状态 |
+| state | String | 在线与离线状态，在线状态Online包含有：Idle(空闲)、Busy(忙碌)、Hidden(隐身)、Leave(离开) ，离线状态Offline包含有：Offline(离线)、Logout（登出） |
 | maxServiceSessionCount | int |接待人数|
 | trueName | String |真实姓名|
@@ 行 170: / 行 260: @@
 | scope | String | 所属范围 |
 | bizId | String | 所属业务ID |
-| onLineState | String | 在线状态 |
+| onLineState | String | 在线状态,同State字段 |
-| currentOnLineState | String | 在线状态 |
+| currentOnLineState | String | 在线状态,同State字段 |
 | first | Boolean | 是否为第一页 是：true 否：false |
 | last | Boolean | 是否为最后一页 是：true 否：false |
@@ 行 197: / 行 287: @@
     "password":"qwe12345",
     "trueName":"321",
+    "agentType":"All",
     "mobilePhone":"",
     "agentNumber":"",
@@ 行 208: / 行 299: @@
 <code php>
 curl -X POST \
-  http://kefu.easemob.com/api/tenants/1/agent \
+  http://kefu.easemob.com/api/platform/tenants/1/agent \
   -H 'Content-Type: application/json' \
   -H 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
@@ 行 216: / 行 307: @@
 	"password":"qwe12345",
 	"trueName":"321",
+    "agentType":"All",
 	"mobilePhone":"",
 	"agentNumber":"",
@@ 行 231: / 行 323: @@
 |password| String |Y|密码|
 |trueName| String |Y|真实姓名|
+|agentType| String |N|坐席类型：All 全渠道座席,Message 在线座席，Ticket 工单座席，CallCenter 呼叫中心座席，， MVCombine 视频客服（VEC独立视频），默认为在线坐席|
 |mobilePhone|int|Y|电话号码|
 |agentNumber|int|Y|工号|
@@ 行 273: / 行 366: @@
 | tenantId | int | 租户ID |
 | userId | String | 坐席ID |
-| userType | String | 坐席类型 |
+| userType | String | 坐席类型：坐席/管理员 |
 | userScope | String | 所属范围 |
 | nicename | String | 坐席的昵称 |
@@ 行 312: / 行 405: @@
     "username":"32273591@qq.com",
     "trueName":"小环",
+    "agentType":"All",
     "mobilePhone":"",
     "agentNumber":"",
@@ 行 323: / 行 417: @@
 <code php>
 curl -X PUT \
-  http://kefu.easemob.com/api/tenants/1/agent \
+  http://kefu.easemob.com/api/platform/tenants/1/agent \
   -H 'Content-Type: application/json' \
   -H 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
@@ 行 330: / 行 424: @@
 	"username":"32273591@qq.com",
 	"trueName":"小环",
+    "agentType":"All",
 	"mobilePhone":"",
 	"agentNumber":"",
@@ 行 344: / 行 439: @@
 |username| String |Y|账号(邮箱)|
 |trueName| String |N|真实姓名|
+|agentType| String |N|坐席类型：All 全渠道座席,Message 在线座席，Ticket 工单座席，CallCenter 呼叫中心座席， MVCombine 视频客服（VEC独立视频），默认为在线坐席|
 |mobilePhone|int|N|电话号码|
 |agentNumber|int|N|工号|
@@ 行 374: / 行 470: @@
 <code php>
 curl --request GET \
-  --url http://kefu.easemob.com/api/tenants/1/roles \
+  --url http://kefu.easemob.com/api/platform/tenants/1/roles \
   --header 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
 </code>
@@ 行 463: / 行 559: @@
 <code php>
 curl -X PUT \
-  http://kefu.easemob.com/api/tenants/1/agent/password \
+  http://kefu.easemob.com/api/platform/tenants/1/agent/password \
   -H 'Content-Type: application/json' \
   -H 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
@@ 行 512: / 行 608: @@
 <code php>
 curl -X DELETE \
-  http://kefu.easemob.com/api/tenants/1/agent \
+  http://kefu.easemob.com/api/platform/tenants/1/agent \
   -H 'Content-Type: application/json' \
   -H 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
@@ 行 558: / 行 654: @@
 <code php>
 curl -X PUT \
-  http://kefu.easemob.com/api/tenants/1/agent/disable \
+  http://kefu.easemob.com/api/platform/tenants/1/agent/disable \
   -H 'Content-Type: application/json' \
   -H 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
@@ 行 588: / 行 684: @@
 启用指定的坐席。处于启用状态的坐席可以登录环信客服云。
-  * Path: http://kefu.easemob.com/api/platform/tenants/{tenantId}/agent/enable
+  * Path: http://kefu.easemob.com/api/platform/platform/tenants/{tenantId}/agent/enable
   * HTTP Method: PUT
   * Request Headers: Content-Type=application/json和Kefu-Token=${accessToken}
@@ 行 605: / 行 701: @@
 <code php>
 curl -X PUT \
-  http://kefu.easemob.com/api/tenants/1/agent/enable \
+  http://kefu.easemob.com/api/platform/tenants/1/agent/enable \
   -H 'Content-Type: application/json' \
   -H 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
@@ 行 632: / 行 728: @@
+==== 修改坐席在线状态 ====
+可修改坐席在线状态，状态列表：空闲、忙碌、离开、隐身、离线。
+  * Path: http://kefu.easemob.com/api/platform/tenants/{tenantId}/agent/state
+  * HTTP Method: PUT
+  * Request Headers: Content-Type=application/json和Kefu-Token=${accessToken}
+  * 可能的错误码：详见：[[#错误码说明|错误码说明]]
+Request body:
+<code json>
+{
+    "username":"32273591@qq.com",
+    "state":"Busy"
+}
+</code>
+**Curl示例：**
+<code php>
+curl -X PUT \
+  http://kefu.easemob.com/api/platform/tenants/1/agent/state \
+  -H 'Content-Type: application/json' \
+  -H 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
+  -d '{
+	"username":"32273591@qq.com",
+    "state":"Busy"
+}'
+</code>
+参数说明：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|Kefu-Token| String |Y|调用接口的accessToken|
+|tenantId|int|Y|租户ID|
+|username| String |Y|账号(邮箱)|
+|state| String |Y|在线状态：空闲(Online),忙碌(Busy),离开(Leave),隐身(Hidden),离线(Offline)|
+**Response示例：**
+<code json>
+{
+    "status": "OK"
+}
+</code>
+参数说明：
+^名称^类型^说明^
+|status| String |接口响应状态|
+===== 管理技能组 =====
+==== 获取在线技能组列表接口 ====
+**获取token**
+  *开放平台需要使用token进行身份验证
+  *Kefu-Token有效期2小时，到期需重新获取。
+**登录地址**
+^名称^说明^
+|操作| 获取在线技能组列表的接口 |
+|协议| HTTPS |
+|方式| GET |
+|URL| /api/platform/tenants/{tenantId}/skillgroups |
+^名称^说明^
+|操作| 获取指定技能组下坐席信息的接口|
+|协议| HTTPS|
+|方式| GET|
+|URL| /api/platform/tenants/{tenantId}/skillgroups/{queueId}|
+**请求参数**
+./api/platform/tenants/{tenantId}/skillgroups
+^参数^是否必传^描述^参数类型^数据类型^
+|tenantId| 是| 租户Id| Path| integer|
+|RequestParam|否|请求参数| Path| String|
+RequestParam包括以下几个参数:
+^参数^是否必传^描述^参数类型^数据类型^
+|page| 否| 当前页,默认0| String
+size| 否| 当前页长，默认50|String
+./api/platform/tenants/{tenantId}/skillgroups/{queueId}
+^参数^是否必传^描述^参数类型^数据类型^
+|tenantId| 是| 租户Id| Path| integer
+|queueId| 是| 技能组Id| Path| Long
+**返回数据**
+^HTTP状态Code^含义^
+|200| OK|
+|400| 参数不正确|
+^成功返回数据^含义^
+|Status| OK|
+|entities| List<from>|
+**Entities包含返回数据**
+^返回数据^含义^
+|tenantId| 租户Id|
+|queueId| 技能组Id|
+|queueName| 技能组名称|
+|queueType| 普通队列，还是临时队列|
+|createDateTime| 创建时间|
+|lastUpdateDateTime| 上次修改时间|
+|queueGroupType| 技能组是默认组还是用户自定义组|
+|agentUsers| 坐席数据信息|
+**AgentUsers数据信息**
+^返回数据^含义^
+|tenantId| 租户Id|
+|userId| 用户Id|
+|userType| 用户类型|
+|userScope| 用户所属范围|
+|nicename| 昵称|
+|username| 用户名|
+|roles| 坐席拥有的角色|
+|createDateTime| 坐席创建时间|
+|lastUpdateDateTime| 上一次修改时间|
+|statu| 坐席是否启用|
+|state| 坐席状态：在线，忙碌，离线等|
+|maxServiceSessionCount| 坐席最大接待数|
+|agentType| 坐席类型|
+|scope| 所属范围|
+|bizId| 所属的业务Id|
+|onLineState| 在线状态|
+**请求示例**
+请求数据格式都应该是application/json，编码形式为UTF-8
+.获取技能组列表数据信息请求方式
+/api/platform/tenants/29762/skillgroups?page=0&size=10或
+/api/platform/tenants/29762/skillgroups
+.获取技能组下坐席信息请求方式
+/api/platform/tenants/29762/skillgroups/6160
+**成功返回示例**
+.获取技能组列表数据信息
+http://localhost:8016/api/platform/tenants/29762/skillgroups?page=0&size=10
+<code json>
+{
+    "status": "OK",
+    "entities": [
+        {
+            "tenantId": 29762,
+            "queueId": 6158,
+            "queueName": "售后",
+            "queueType": "QueueNormal",
+            "priority": 0,
+            "createDateTime": 1635846909000,
+            "lastUpdateDateTime": 1635846911000,
+            "queueGroupType": "UserDefined",
+            "agentUsers": null
+        },
+        {
+            "tenantId": 29762,
+            "queueId": 6159,
+            "queueName": "未分配",
+            "queueType": "QueueNormal",
+            "priority": 0,
+            "createDateTime": 1635846957000,
+            "lastUpdateDateTime": 1635846958000,
+            "queueGroupType": "SystemDefault",
+            "agentUsers": null
+        },
+        {
+            "tenantId": 29762,
+            "queueId": 6160,
+            "queueName": "产品",
+            "queueType": "QueueNormal",
+            "priority": 0,
+            "createDateTime": 1635847007000,
+            "lastUpdateDateTime": 1635847008000,
+            "queueGroupType": "UserDefined",
+            "agentUsers": null
+        }
+    ],
+    "first": true,
+    "last": true,
+    "size": 10,
+    "number": 0,
+    "numberOfElements": 3,
+    "totalPages": 1,
+    "totalElements": 3
+}
+</code>
+.获取技能组下坐席信息
+http://localhost:8016/api/platform/tenants/29762/skillgroups/6160
+<code json>
+{
+    "status": "OK",
+    "entities": [
+        {
+            "tenantId": 29762,
+            "queueId": 6160,
+            "queueName": "产品",
+            "queueType": "QueueNormal",
+            "priority": 0,
+            "createDateTime": 1635847007000,
+            "lastUpdateDateTime": 1635847008000,
+            "queueGroupType": "UserDefined",
+            "agentUsers": [
+                {
+                    "tenantId": 77278,
+                    "userId": "f3d51aa9-16cb-4b18-bcf7-e9365765e02f",
+                    "userType": "Agent",
+                    "userScope": "Tenant",
+                    "nicename": "Admin",
+                    "password": "",
+                    "username": "735017618@qq.com",
+                    "roles": "admin,agent",
+                    "createDateTime": "2016-10-13 15:51:14",
+                    "lastUpdateDateTime": "2016-10-13 15:52:08",
+                    "status": "Enable",
+                    "state": "Online",
+                    "maxServiceSessionCount": 10,
+                    "trueName": "Admin",
+                    "agentType": "Ticket",
+                    "scope": "Tenant",
+                    "bizId": "77278",
+                    "onLineState": "Online",
+                    "currentOnLineState": "Online"
+                },
+                {
+                    "tenantId": 29762,
+                    "userId": "f3d51aa9-16cb-4b18-bcf7-e9365765e02d",
+                    "userType": "Agent",
+                    "userScope": "Tenant",
+                    "nicename": "Admin",
+                    "password": "",
+                    "username": "29762@qq.com",
+                    "roles": "admin,agent",
+                    "createDateTime": "2021-11-03 10:52:05",
+                    "lastUpdateDateTime": "2021-11-03 10:52:07",
+                    "status": "Enable",
+                    "state": "Online",
+                    "maxServiceSessionCount": 15,
+                    "agentType": "Message",
+                    "scope": "Tenant",
+                    "bizId": "29762",
+                    "onLineState": "Online",
+                    "currentOnLineState": "Online"
+                }
+            ]
+        }
+    ]
+}
+</code>
+==== 添加技能组 ====
+入参Kefu-Token和之前一样，示例中省略Kefu-Token
+请求 ：POST /api/platform/tenants/{tenantId}/queues
+入参：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+| tenantId |Integer| Y | 租户id |
+|queueType|String | Y |云呼：CallCenter，在线：Message|
+| name|String | Y|技能组名称 （不能超过20）|
+出参：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|queueId|String | Y  |技能组id|
+|queueName|String | Y  |技能组名称|
+|queueGroupType|String | Y  |技能组类型，在线用，UserDefined自定义 SystemDefault默认组|
+| userCount|Integer| Y | 技能组内坐席数量|
+**在线示例**
+<code json>
+curl --location 'localhost:8016/api/platform/tenants/77877/queues?queueType=Message' \
+--header 'Content-Type: application/json' \
+--data '{
+    "name": "zaixian8"
+}'
+{
+    "status": "OK",
+    "entity": {
+        "queueId": "9",
+        "queueName": "zaixian8",
+        "queueGroupType": "UserDefined",
+        "userCount": 0
+    }
+}
+</code>
+**云呼示例**
+<code json>
+curl --location 'localhost:8016/api/platform/tenants/77877/queues?queueType=CallCenter' \
+--header 'Content-Type: application/json' \
+--data '{
+    "name": "yunhu8"
+}'
+{
+    "status": "OK",
+    "entity": {
+        "queueId": "1343b9c0-9572-11ee-8fbc-f7237c60157d",
+        "queueName": "yunhu8",
+        "queueGroupType": null,
+        "userCount": 0
+    }
+}
+</code>
+==== 查询技能组 ====
+入参Kefu-Token和之前一样，示例中省略Kefu-Token
+GET /api/platform/tenants/{tenantId}/queues
+入参
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|tenantId|Integer | Y|租户id|
+|queueType|String | Y|云呼：CallCenter，在线：Message|
+| queueName|String|N |技能组名称，非必传|
+| page|Integer| Y|页码|
+| size|Integer|Y |条数|
+出参
+^名称^类型^是否非空(Y:是;N:否)^说明^
+| queueId|String|Y  |技能组id|
+|queueName|String  |Y |技能组名称|
+|queueGroupType|String |Y  |技能组类型，在线用，UserDefined自定义 SystemDefault默认组|
+ |userCount|Integer|Y  |技能组内坐席数量|
+**在线示例**
+<code json>
+curl --location 'localhost:8016/api/platform/tenants/77877/queues?queueType=Message&queueName=2&page=0&size=2'
+{
+    "status": "OK",
+    "entities": [
+        {
+            "queueId": "5",
+            "queueName": "在线技能组1207-1",
+            "queueGroupType": "UserDefined",
+            "userCount": 0
+        }
+    ],
+    "first": false,
+    "last": true,
+    "size": 2,
+    "number": 1,
+    "numberOfElements": 1,
+    "totalPages": 2,
+    "totalElements": 3
+}
+</code>
+**云呼示例**
+<code json>
+curl --location 'localhost:8016/api/platform/tenants/77877/queues?queueType=CallCenter&queueName=yunhu&page=0&size=2'
+{
+    "status": "OK",
+    "entities": [
+        {
+            "queueId": "96c24d60-94e2-11ee-a3a1-67aeafb58a22",
+            "queueName": "yunhu5",
+            "queueGroupType": null,
+            "userCount": 0
+        },
+        {
+            "queueId": "ba41de30-94e3-11ee-9f77-539178b4fcc1",
+            "queueName": "yunhu6",
+            "queueGroupType": null,
+            "userCount": 0
+        }
+    ],
+    "first": true,
+    "last": false,
+    "number": 0,
+    "numberOfElements": 2,
+    "totalPages": 3,
+    "totalElements": 5
+}
+</code>
+==== 修改技能组 ====
+入参Kefu-Token和之前一样，示例中省略Kefu-Token
+请求：PUT  /api/platform/tenants/{tenantId}/queue/{queueId}
+入参
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|tenantId|Integer  |Y|租户id|
+|queueType|String|Y |云呼：CallCenter，在线：Message|
+|queueId|String | Y|技能组id|
+|name|String | Y|技能组名称（不能超过20）|
+**在线示例**
+<code json>
+curl --location --request PUT 'localhost:8016/api/platform/tenants/77877/queue/5?queueType=Message' \
+--header 'Content-Type: application/json' \
+--data '{
+    "name":"在线2222"
+}'
+{
+    "status": "OK"
+}
+</code>
+**云呼示例**
+<code json>
+curl --location --request PUT 'localhost:8016/api/platform/tenants/77877/queue/96c24d60-94e2-11ee-a3a1-67aeafb58a22?queueType=CallCenter' \
+--header 'Content-Type: application/json' \
+--data '{
+    "name":"云呼5555"
+}'
+{
+    "status": "OK"
+}
+</code>
+==== 删除技能组 ====
+入参Kefu-Token和之前一样，示例中省略Kefu-Token
+请求：DELETE  /api/platform/tenants/{tenantId}/queue/{queueId}
+入参
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|tenantId|Integer | Y|租户id|
+|queueType|String | Y|云呼：CallCenter，在线：Message|
+|queueId|String |Y |技能组id|
+|userId|String | Y|坐席id（是指记录操作坐席）|
+**在线示例**
+<code json>
+curl --location --request DELETE 'localhost:8016/api/platform/tenants/77877/queue/9?queueType=Message&userId=5e0de11f-dfa5-43f4-acc1-38ad878d6a08'
+{
+    "status": "OK"
+}
+</code>
+**云呼示例**
+<code json>
+curl --location --request DELETE 'localhost:8016/api/platform/tenants/77877/queue/96c24d60-94e2-11ee-a3a1-67aeafb58a22?queueType=CallCenter&userId=5e0de11f-dfa5-43f4-acc1-38ad878d6a08'
+{
+    "status": "OK"
+}
+</code>
+==== 添加技能组成员 ====
+入参Kefu-Token和之前一样，示例中省略Kefu-Token
+请求：POST /api/platform/tenants/{tenantId}/queue/{queueId}/agent
+入参
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|tenantId|Integer |Y |租户id|
+|queueType|String | Y|云呼：CallCenter，在线：Message|
+|queueId|String |Y |技能组id|
+| userIds|String| Y|坐席id|
+**在线示例**
+<code json>
+curl --location 'localhost:8016/api/platform/tenants/77877/queue/3/agent?queueType=Message' \
+--header 'Content-Type: application/json' \
+--data '[
+    "5e0de11f-dfa5-43f4-acc1-38ad878d6a08"
+]'
+{
+    "status": "OK"
+}
+</code>
+**云呼示例**
+<code json>
+curl --location 'localhost:8016/api/platform/tenants/77877/queue/e78a3de0-94cc-11ee-b500-2ba045a0f55e/agent?queueType=CallCenter' \
+--header 'Content-Type: application/json' \
+--data '[
+    "5e0de11f-dfa5-43f4-acc1-38ad878d6a08"
+]'
+{
+    "status": "OK"
+}
+</code>
+==== 删除技能组成员 ====
+入参Kefu-Token和之前一样，示例中省略Kefu-Token
+请求：DELETE /api/platform/tenants/{tenantId}/queue/{queueId}/agent
+入参：
+|名称|类型|是否非空(Y:是;N:否)|说明|
+|tenantId|Integer |Y |租户id|
+|queueType|String | Y|云呼：CallCenter，在线：Message|
+|queueId|String  |Y|技能组id|
+|userIds|String|Y |坐席id|
+**在线示例**
+<code json>
+curl --location --request DELETE 'localhost:8016/api/platform/tenants/77877/queue/8/agent?queueType=Message' \
+--header 'Content-Type: application/json' \
+--data '[
+    "5e0de11f-dfa5-43f4-acc1-38ad878d6a08"
+]'
+{
+    "status": "OK"
+}
+</code>
+**云呼示例**
+<code json>
+curl --location --request DELETE 'localhost:8016/api/platform/tenants/77877/queue/1343b9c0-9572-11ee-8fbc-f7237c60157d/agent?queueType=CallCenter' \
+--header 'Content-Type: application/json' \
+--data '[
+    "5e0de11f-dfa5-43f4-acc1-38ad878d6a08"
+]'
+{
+    "status": "OK"
+}
+</code>
+==== 查询技能组成员 ====
+入参Kefu-Token和之前一样，示例中省略Kefu-Token
+请求：GET /api/platform/tenants/{tenantId}/queue/{queueId}/agent
+入参
+|名称|类型|是否非空(Y:是;N:否)|说明|
+|tenantId|Integer |Y |租户id|
+|queueType|String | Y |云呼：CallCenter，在线：Message|
+|queueId|String |Y  |技能组id|
+|page|Integer |Y  |页码|
+| size|Integer|Y  |条数|
+出参
+|名称|类型|是否非空(Y:是;N:否)|说明|
+|agentUser|Agentuser | Y|坐席信息|
+| level|String| Y|等级值，云呼技能组用|
+**在线示例**
+<code json>
+curl --location 'localhost:8016/api/platform/tenants/77877/queue/8/agent?queueType=Message'
+{
+    "status": "OK",
+    "entities": [
+        {
+            "agentUser": {
+                "tenantId": 77877,
+                "userId": "5e0de11f-dfa5-43f4-acc1-38ad878d6a08",
+                "userType": "Agent",
+                "userScope": "Tenant",
+                "nicename": "123",
+                "password": "",
+                "username": "qu120711",
+                "roles": "admin,agent",
+                "createDateTime": "2023-12-07 14:39:32",
+                "lastUpdateDateTime": "2023-12-07 14:39:32",
+                "status": "Enable",
+                "state": "Offline",
+                "maxServiceSessionCount": 10,
+                "trueName": "321",
+                "mobilePhone": "",
+                "agentNumber": 120711,
+                "agentType": "All",
+                "scope": "Tenant",
+                "bizId": "77877",
+                "currentOnLineState": "Offline",
+                "onLineState": "Offline"
+            },
+            "level": null
+        }
+    ],
+    "first": true,
+    "last": true,
+    "size": 10,
+    "number": 0,
+    "numberOfElements": 1,
+    "totalPages": 1,
+    "totalElements": 1
+}
+{
+    "status": "OK",
+    "entities": [],
+    "first": true,
+    "last": true,
+    "size": 10,
+    "number": 0,
+    "numberOfElements": 0,
+    "totalPages": 0,
+    "totalElements": 0
+}
+</code>
+**云呼示例**
+<code json>
+curl --location 'localhost:8016/api/platform/tenants/77877/queue/1343b9c0-9572-11ee-8fbc-f7237c60157d/agent?queueType=CallCenter'
+{
+    "status": "OK",
+    "entities": [
+        {
+            "agentUser": {
+                "tenantId": 77877,
+                "userId": "5e0de11f-dfa5-43f4-acc1-38ad878d6a08",
+                "userType": "Agent",
+                "userScope": "Tenant",
+                "nicename": "123",
+                "password": "",
+                "username": "qu120711",
+                "roles": "admin,agent",
+                "createDateTime": "2023-12-07 14:39:32",
+                "lastUpdateDateTime": "2023-12-07 14:39:32",
+                "status": "Enable",
+                "state": "Offline",
+                "maxServiceSessionCount": 10,
+                "trueName": "321",
+                "mobilePhone": "",
+                "agentNumber": 120711,
+                "agentType": "All",
+                "scope": "Tenant",
+                "bizId": "77877",
+                "currentOnLineState": "Offline",
+                "onLineState": "Offline"
+            },
+            "level": "5"
+        }
+    ],
+    "first": true,
+    "last": true,
+    "number": 0,
+    "numberOfElements": 1,
+    "totalPages": 1,
+    "totalElements": 1
+}
+{
+    "status": "OK",
+    "entities": [],
+    "first": true,
+    "last": true,
+    "number": 0,
+    "numberOfElements": 0,
+    "totalPages": 0,
+    "totalElements": 0
+}
+</code>
+===== 批量查询客户信息接口 =====
+**Request body:：**
+<code json>
+{
+    "page": 0,
+    "size": 9,
+    "conditions": [
+        {
+            "field_name": "createDateTime",
+            "value": "time1,time2",
+            "operation": "RANGE"
+        }
+    ]
+}
+</code>
+参数说明：
+^名称^类型^说明^
+|page | int | 页数 |
+|size | int | 每页条数|
+|conditions| | 查询条件|
+|field_name| |查询字段名称，访客创建时间，固定无需修改|
+|value String tim1||开始时间戳，time2结束时间戳|
+|operation ||操作类型，排序，固定无需修改|
+**Curl示例：**
+<code php>
+curl --location 'http://kefu.easemob.com/api/platform/tenants/29676/customer/search' \
+--header 'Kefu-Token: 739170a565e79d97e6fd25d0aa522d4f' \
+--header 'Content-Type: application/json' \
+--data '{
+    "page": 0,
+    "size": 9,
+    "conditions": [
+        {
+            "field_name": "createDateTime",
+            "value": "1677340800000,1677945599000",
+            "operation": "RANGE"
+        }
+    ]
+}'
+</code>
+<code php>
+{
+    "status": "OK",
+    "entity": {
+        "content": [
+            {
+                "customer_id": "3ece3c0f-0c98-40b2-bf66-b7f6d0a5ed14",
+                "bind_visitors": [
+                    "52dbf2dd-0129-403a-af4f-253f2a0ab27a"
+                ],
+                "created_at": 1677726847333,
+                "updated_at": 1680159446359,
+                "visitor_id": "52dbf2dd-0129-403a-af4f-253f2a0ab27a",
+                "vip": null,
+                "type": null,
+                "level": null,
+                "email": [
+                    "1@1.com"
+                ],
+                "nickname": "12",
+                "phone": [
+                    "15011111111"
+                ],
+                "username": [
+                    "1@1.com"
+                ]
+            }
+        ],
+        "totalElements": 3,
+        "last": false,
+        "totalPages": 3,
+        "sort": null,
+        "first": true,
+        "numberOfElements": 1,
+        "size": 1,
+        "number": 0
+    }
+}
+</code>
+参数说明：
+^名称^类型^说明^
+|customer_id |String |crm客户id|
+|bind_visitors| List |绑定的访客visitor_id|
+|visitor_id |string | 访客visitor_id|
+|vip |boolean| 是否vip，敦煌定制|
+|type |String| 访客类型，敦煌定制|
+|level |String |访客级别，敦煌定制|
+|email| list| 访客邮箱，为空则不返回|
+|nickname |list| 访客邮箱，为空则不返回|
+|username |list| 访客ID，为空则不返回|
 ===== 查询历史会话 =====
@@ 行 647: / 行 1515: @@
 <code php>
 curl --request GET \
-  --url 'http://kefu.easemob.com/api/tenants/1/serviceSessionHistorys?page=1&per_page=1&state=Terminal%2CAbort&
+  --url 'http://kefu.easemob.com/api/platform/tenants/1/serviceSessionHistorys?stopDateFrom=2021-05-10T00%3A00%3A00.000Z&stopDateTo=2021-05-20T23%3A59%3A00.000Z' \
-isAgent=false&originType=&techChannelId=&techChannelType=&customerName=&agentIds=&
-enquiryTagIds=&orderType=&summaryIds=&enquirySummary=
-&sortOrder=desc&transfered=&queueIds=&stopDateFrom=2018-04-16T00%3A00%3A00.000Z
-&stopDateTo=2018-04-20T23%3A59%3A00.000Z&sortField=stopDateTime
-&fromAgentCallback=&queueId=0&agentUserId=425b496b-d96d-4931-be1c-f095ecdc09ef' \
   --header 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
 </code>
@@ 行 661: / 行 1524: @@
 |tenantId|int|Y|租户ID|
 |page|int|N|查询页码索引,默认为1|
-|per_page|int|N|每页显示的数据容量，默认并且最大为50|
+|per_page|int|N|每页显示的数据容量，默认为10，最大为50|
 |originType| String |N|渠道 不写为查询全部 要查询的话值为 网页:webim，APP：app，微信渠道weixin,微博为weibo，呼叫中心：phone|
 |customerName| String |N|客户昵称|
@@ 行 667: / 行 1530: @@
 |fromAgentCallback|boolean|N|会话类型 回呼：true 呼入：false|
 |enquirySummary|int|N|评价 值为：0，1，2，3，4，5不填默认查询全部评价|
+|enquiryDegree|int|N|"3 (一般)"  满意度评价（用于数字评价）|
+|resolutionScore|int|N| "1"      解决率评价分数 1 已解决 2 未解决（用于数字评价）|
+|resolutionScore2|int|N| "1"     解决率评价分数 1 已解决 2 未解决（用于数字评价）|
+|consultResult|int|N| "1"        咨询结果: 有效会话 - 1 ; 无效会话 = 0|
 |queueIds|int|N|多个技能组ID数组|
 |beginDate| String |N|会话接起时间(开始范围条件),时间格式 2018-06-16T23%3A59%3A59.000Z|
@@ 行 675: / 行 1542: @@
 |createDateTo| String |N|会话创建时间(结束范围条件),时间格式 2018-06-16T23%3A59%3A59.000Z|
 |agentIds|list|N|多个坐席的ID数组|
+|serviceSessionId|String|N|某个会话id，可用于查看某通会话信息，此参数与其他参数不可一同请求|
 |sortField| String |N|排序字段 stopDateTime startDateTime createDatetime|
 |sortOrder| String |N|升降序asc desc|
@@ 行 684: / 行 1552: @@
     "status": "OK",
     "entity": {
-        "total_entries": 10178,
+        "total_entries": 3,
         "items": [
             {
-                "serviceSessionId": "29b04e8e-4e79-4eeb-a24a-bad04b9669d4",
+                "serviceSessionId": "45bd1110-69a3-49d0-b9e2-55e9399e3633",
-                "tenantId": 1,
+                "tenantId": 29676,
-                "techChannelId": 1,
+                "techChannelId": 1434,
-                "queueId": null,
+                "queueId": 161557,
-                "state": "Abort",
+                "state": "Terminal",
-                "chatGroupId": 1493629159358939434,
+                "chatGroupId": 4611895,
-                "messageSeqId": 1,
+                "messageSeqId": 4,
-                "agentUserId": null,
+                "agentUserId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
-                "agentUserNiceName": null,
+                "agentUserNiceName": "Admin昵称1",
-                "agentUserTrueName": null,
                 "agentUserType": 1,
-                "createDatetime": "2018-04-19 15:00:59",
+                "createDatetime": "2021-05-10 18:46:44",
-                "startDateTime": null,
+                "startDateTime": "2021-05-10 18:46:48",
-                "agentLastMessageDate": null,
+                "stopDateTime": "2021-05-10 18:56:59",
-                "stopDateTime": "2018-04-19 15:00:59",
+                "techChannelType": "wechat",
-                "techChannelType": "easemob",
+                "enquirySummary": "4",
-                "summarys": [
+                "enquiryDegree": "4 (满意)",
-                    [
+                "resolutionScore": "0",
-                        {
+                "resolutionScore2": "0",
-                            "id": 123,
+                "consultResult": "0",
-                            "name": "test summary name",
+                "evaluateWay": "agent",
-                            "color": 1,
+                "invited": true,
-                            "parentId": 0
+                "techChannelName": "环信本地测试",
-                        }
+                "originType": [
-                    ]
+                    "weixin"
                 ],
-                "enquirySummary": "1",
+                "comment": "不活跃会话超时结束备注",
-                "enquiryDetail": "enquiry detail",
+                "visitorUser": {
-                "techChannelName": "优信测试",
+                    "userId": "479032e4-1d94-4f65-a59b-43515b67d7dc",
+                    "nicename": "环信本地测试：o6B_c4p_OKwcGLWqoFCXcXqKExS4",
+                    "username": "o6B_c4p_OKwcGLWqoFCXcXqKExS4"
+                },
+                "customer": {
+                    "customerId": "c7e44d7d-8378-44b3-8b30-d4b46d97b62d",
+                    "customerNiceName": "环信本地测试：o6B_c4p_OKwcGLWqoFCXcXqKExS4",
+                    "customerTrueName": null
+                },
+                "fromAgentCallback": false,
+                "transfered": false,
+                "agentUserSet": [
+                    {
+                        "userId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "username": "15010965776@163.com",
+                        "nicename": "Admin昵称1",
+                        "trueName": "Admin姓名",
+                        "tenantId": "29676"
+                    }
+                ],
+                "agentUserList": [
+                    {
+                        "userId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "username": "15010965776@163.com",
+                        "nicename": "Admin昵称1",
+                        "trueName": "Admin姓名",
+                        "tenantId": "29676"
+                    }
+                ],
+                "agentQueueSet": [
+                    {
+                        "queueId": "161557",
+                        "queueName": "未分组",
+                        "queueType": "QueueNormal",
+                        "tenantId": 29676
+                    }
+                ],
+                "agentQueueList": [
+                    {
+                        "queueId": "161557",
+                        "queueName": "未分组",
+                        "queueType": "QueueNormal",
+                        "tenantId": 29676
+                    }
+                ],
+                "serviceSessionAttribute": {}
+            },
+            {
+                "serviceSessionId": "e4bd2cb2-d95d-4db6-85c7-5bf83b559d58",
+                "tenantId": 29676,
+                "techChannelId": 1434,
+                "queueId": 161557,
+                "state": "Terminal",
+                "chatGroupId": 4611895,
+                "messageSeqId": 5,
+                "agentUserId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                "agentUserNiceName": "Admin昵称1",
+                "agentUserType": 1,
+                "createDatetime": "2021-05-10 18:19:53",
+                "startDateTime": "2021-05-10 18:20:08",
+                "agentLastMessageDate": "2021-05-10 18:20:12",
+                "stopDateTime": "2021-05-10 18:24:29",
+                "techChannelType": "wechat",
+                "enquirySummary": "5",
+                "enquiryDegree": "5 (非常满意,好)",
+                "resolutionScore": "0",
+                "resolutionScore2": "0",
+                "consultResult": "1",
+                "evaluateWay": "agent",
+                "invited": true,
+                "techChannelName": "环信本地测试",
                 "originType": [
-                    "webim"
+                    "weixin"
                 ],
-                "comment": "comment",
                 "visitorUser": {
-                    "userId": "e11668c4-8821-4da0-bd42-ca067e338b1d",
+                    "userId": "479032e4-1d94-4f65-a59b-43515b67d7dc",
-                    "nicename": "customerNiceName",
+                    "nicename": "环信本地测试：o6B_c4p_OKwcGLWqoFCXcXqKExS4",
-                    "username": "visitor_username"
+                    "username": "o6B_c4p_OKwcGLWqoFCXcXqKExS4"
                 },
                 "customer": {
-                    "customerId": "a56a735c-a8ea-4043-b161-5235587b85e6",
+                    "customerId": "c7e44d7d-8378-44b3-8b30-d4b46d97b62d",
-                    "customerNiceName": "customerNiceName",
+                    "customerNiceName": "环信本地测试：o6B_c4p_OKwcGLWqoFCXcXqKExS4",
                     "customerTrueName": null
                 },
-                "messageDetail": null,
-                "recordFileUrl": null,
                 "fromAgentCallback": false,
                 "transfered": false,
-                "visitorUserTags": null,
+                "enquiryTags": [
-                "enquiryTags": null,
+                    {
-                "chatMessages": null,
+                        "appraiseTagId": 4784,
-                "lastChatMessage": null,
+                        "name": "未解决"
+                    }
+                ],
                 "agentUserSet": [
                     {
-                        "userId": "425b496b-d96d-4931-be1c-f095ecdc09ef",
+                        "userId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
-                        "username": null,
+                        "username": "15010965776@163.com",
-                        "nicename": "testAgentNicename",
+                        "nicename": "Admin昵称1",
-                        "trueName": "testAgentTrueName",
+                        "trueName": "Admin姓名",
-                        "tenantId": "1"
+                        "tenantId": "29676"
                     }
                 ],
-                "agentQueueSet": null,
+                "agentUserList": [
-                "enquiryTagNames": null,
+                    {
-                "summarysDetail": "test summary name"
+                        "userId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "username": "15010965776@163.com",
+                        "nicename": "Admin昵称1",
+                        "trueName": "Admin姓名",
+                        "tenantId": "29676"
+                    }
+                ],
+                "agentQueueSet": [
+                    {
+                        "queueId": "161557",
+                        "queueName": "未分组",
+                        "queueType": "QueueNormal",
+                        "tenantId": 29676
+                    }
+                ],
+                "agentQueueList": [
+                    {
+                        "queueId": "161557",
+                        "queueName": "未分组",
+                        "queueType": "QueueNormal",
+                        "tenantId": 29676
+                    }
+                ],
+                "serviceSessionEventHistoryList": [
+                    {
+                        "eventId": "82c0ab6d-0291-4376-b838-c7cb177c8e1f",
+                        "serviceSessionId": "e4bd2cb2-d95d-4db6-85c7-5bf83b559d58",
+                        "tenantId": 29676,
+                        "actorId": null,
+                        "actorName": null,
+                        "fromId": null,
+                        "fromName": null,
+                        "actorTrueName": null,
+                        "fromState": null,
+                        "toId": null,
+                        "toName": null,
+                        "toState": null,
+                        "type": "Created",
+                        "serviceSessionExt": "{\"fromAgentCallback\":false,\"sessionCreateType\":\"fromRoutingPolicy\",\"routingToRobot\":false,\"queueName\":\"未分组\"}",
+                        "createDateTime": "2021-05-10 18:19:53",
+                        "timeStamp": null
+                    },
+                    {
+                        "eventId": "0e2dedcb-8f2b-400e-b1f2-8f489f041bdb",
+                        "serviceSessionId": "e4bd2cb2-d95d-4db6-85c7-5bf83b559d58",
+                        "tenantId": 29676,
+                        "actorId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "actorName": "Admin昵称1",
+                        "fromId": null,
+                        "fromName": null,
+                        "actorTrueName": "Admin姓名",
+                        "fromState": null,
+                        "toId": null,
+                        "toName": null,
+                        "toState": null,
+                        "type": "Opened",
+                        "serviceSessionExt": null,
+                        "createDateTime": "2021-05-10 18:20:08",
+                        "timeStamp": null
+                    },
+                    {
+                        "eventId": "e6e3c589-d6b4-498a-9dd0-caf5104fc47a",
+                        "serviceSessionId": "e4bd2cb2-d95d-4db6-85c7-5bf83b559d58",
+                        "tenantId": 29676,
+                        "actorId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "actorName": "Admin昵称1",
+                        "fromId": null,
+                        "fromName": null,
+                        "actorTrueName": "Admin姓名",
+                        "fromState": null,
+                        "toId": null,
+                        "toName": null,
+                        "toState": null,
+                        "type": "FirstReplyTime",
+                        "serviceSessionExt": null,
+                        "createDateTime": "2021-05-10 18:20:11",
+                        "timeStamp": null
+                    },
+                    {
+                        "eventId": "836e7ff4-921f-4a79-b494-d5ffeeeb869e",
+                        "serviceSessionId": "e4bd2cb2-d95d-4db6-85c7-5bf83b559d58",
+                        "tenantId": 29676,
+                        "actorId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "actorName": "Admin昵称1",
+                        "fromId": null,
+                        "fromName": null,
+                        "actorTrueName": "Admin姓名",
+                        "fromState": null,
+                        "toId": null,
+                        "toName": null,
+                        "toState": null,
+                        "type": "Closed",
+                        "serviceSessionExt": null,
+                        "createDateTime": "2021-05-10 18:24:29",
+                        "timeStamp": null
+                    }
+                ],
+                "enquiryTagNames": "未解决",
+                "serviceSessionAttribute": {}
+            },
+            {
+                "serviceSessionId": "55e34279-8a1c-4863-aa66-896fdd80b2ee",
+                "tenantId": 29676,
+                "techChannelId": 23293,
+                "queueId": 161557,
+                "state": "Terminal",
+                "chatGroupId": 4611717,
+                "messageSeqId": 15,
+                "agentUserId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                "agentUserNiceName": "Admin昵称1",
+                "agentUserType": 1,
+                "createDatetime": "2021-05-10 11:17:16",
+                "startDateTime": "2021-05-10 11:17:26",
+                "agentLastMessageDate": "2021-05-10 11:20:03",
+                "stopDateTime": "2021-05-10 11:20:09",
+                "techChannelType": "easemob",
+                "enquirySummary": "0",
+                "enquiryDegree": "0",
+                "resolutionScore": "0",
+                "resolutionScore2": "0",
+                "consultResult": "1",
+                "invited": false,
+                "visitorLeaveTime": "2021-05-10 11:20:18",
+                "techChannelName": "体验关联",
+                "originType": [
+                    "webim"
+                ],
+                "visitorUser": {
+                    "userId": "49440425-ac26-45df-9bf1-11bf39ca74af",
+                    "nicename": "webim-visitor-CKFR3YEGFB2Q672V8W4P",
+                    "username": "webim-visitor-CKFR3YEGFB2Q672V8W4P"
+                },
+                "customer": {
+                    "customerId": "5d513e47-0628-4c25-85f3-76627b26ceea",
+                    "customerNiceName": "webim-visitor-CKFR3YEGFB2Q672V8W4P",
+                    "customerTrueName": null
+                },
+                "fromAgentCallback": false,
+                "transfered": true,
+                "agentUserSet": [
+                    {
+                        "userId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "username": "15010965776@163.com",
+                        "nicename": "Admin昵称1",
+                        "trueName": "Admin姓名",
+                        "tenantId": "29676"
+                    },
+                    {
+                        "userId": "18c8af0f-5891-4a36-ad49-90fb612d3b8b",
+                        "username": "qu1@1.com",
+                        "nicename": "qu1@1.com昵称",
+                        "trueName": "qu1@1.com姓名",
+                        "tenantId": "29676"
+                    }
+                ],
+                "agentUserList": [
+                    {
+                        "userId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "username": "15010965776@163.com",
+                        "nicename": "Admin昵称1",
+                        "trueName": "Admin姓名",
+                        "tenantId": "29676"
+                    },
+                    {
+                        "userId": "18c8af0f-5891-4a36-ad49-90fb612d3b8b",
+                        "username": "qu1@1.com",
+                        "nicename": "qu1@1.com昵称",
+                        "trueName": "qu1@1.com姓名",
+                        "tenantId": "29676"
+                    },
+                    {
+                        "userId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "username": "15010965776@163.com",
+                        "nicename": "Admin昵称1",
+                        "trueName": "Admin姓名",
+                        "tenantId": "29676"
+                    }
+                ],
+                "agentQueueSet": [
+                    {
+                        "queueId": "164924",
+                        "queueName": "第一技能组",
+                        "queueType": "QueueNormal",
+                        "tenantId": 29676
+                    }
+                ],
+                "agentQueueList": [
+                    {
+                        "queueId": "164924",
+                        "queueName": "第一技能组",
+                        "queueType": "QueueNormal",
+                        "tenantId": 29676
+                    }
+                ],
+                "serviceSessionEventHistoryList": [
+                    {
+                        "eventId": "06fed1c4-fbe2-4ac8-87d6-2d07c340db13",
+                        "serviceSessionId": "55e34279-8a1c-4863-aa66-896fdd80b2ee",
+                        "tenantId": 29676,
+                        "actorId": null,
+                        "actorName": null,
+                        "fromId": null,
+                        "fromName": null,
+                        "actorTrueName": null,
+                        "fromState": null,
+                        "toId": null,
+                        "toName": null,
+                        "toState": null,
+                        "type": "Created",
+                        "serviceSessionExt": "{\"fromAgentCallback\":false,\"routingPolicyType\":\"Channel\",\"sessionCreateType\":\"fromRoutingPolicy\",\"routingToRobot\":false,\"queueName\":\"第一技能组\"}",
+                        "createDateTime": "2021-05-10 11:17:16",
+                        "timeStamp": null
+                    },
+                    {
+                        "eventId": "d34d7ddf-b1e9-4630-a9bb-5b34eae38e17",
+                        "serviceSessionId": "55e34279-8a1c-4863-aa66-896fdd80b2ee",
+                        "tenantId": 29676,
+                        "actorId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "actorName": "Admin昵称1",
+                        "fromId": null,
+                        "fromName": null,
+                        "actorTrueName": "Admin姓名",
+                        "fromState": null,
+                        "toId": null,
+                        "toName": null,
+                        "toState": null,
+                        "type": "Opened",
+                        "serviceSessionExt": null,
+                        "createDateTime": "2021-05-10 11:17:26",
+                        "timeStamp": null
+                    },
+                    {
+                        "eventId": "55c7cabe-9ef9-4572-923f-69c48788866f",
+                        "serviceSessionId": "55e34279-8a1c-4863-aa66-896fdd80b2ee",
+                        "tenantId": 29676,
+                        "actorId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "actorName": "Admin昵称1",
+                        "fromId": null,
+                        "fromName": null,
+                        "actorTrueName": "Admin姓名",
+                        "fromState": null,
+                        "toId": null,
+                        "toName": null,
+                        "toState": null,
+                        "type": "FirstReplyTime",
+                        "serviceSessionExt": null,
+                        "createDateTime": "2021-05-10 11:17:27",
+                        "timeStamp": null
+                    },
+                    {
+                        "eventId": "eb7ab5ba-64a9-4aad-a516-16e2d6acbfa1",
+                        "serviceSessionId": "55e34279-8a1c-4863-aa66-896fdd80b2ee",
+                        "tenantId": 29676,
+                        "actorId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "actorName": "Admin昵称1",
+                        "fromId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "fromName": "Admin姓名",
+                        "actorTrueName": "Admin姓名",
+                        "fromState": "Processing",
+                        "toId": "18c8af0f-5891-4a36-ad49-90fb612d3b8b",
+                        "toName": "qu1@1.com姓名",
+                        "toState": "Processing",
+                        "type": "TransferAA",
+                        "serviceSessionExt": null,
+                        "createDateTime": "2021-05-10 11:17:45",
+                        "timeStamp": null
+                    },
+                    {
+                        "eventId": "fb8478a5-2506-4759-b70b-2cfd2fe4a105",
+                        "serviceSessionId": "55e34279-8a1c-4863-aa66-896fdd80b2ee",
+                        "tenantId": 29676,
+                        "actorId": "18c8af0f-5891-4a36-ad49-90fb612d3b8b",
+                        "actorName": "qu1@1.com昵称",
+                        "fromId": "18c8af0f-5891-4a36-ad49-90fb612d3b8b",
+                        "fromName": "qu1@1.com姓名",
+                        "actorTrueName": "qu1@1.com姓名",
+                        "fromState": "Processing",
+                        "toId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "toName": "Admin姓名",
+                        "toState": "Processing",
+                        "type": "TransferAA",
+                        "serviceSessionExt": null,
+                        "createDateTime": "2021-05-10 11:19:29",
+                        "timeStamp": null
+                    },
+                    {
+                        "eventId": "6d1f1823-ca5d-48bc-8c04-42abd02fa0ea",
+                        "serviceSessionId": "55e34279-8a1c-4863-aa66-896fdd80b2ee",
+                        "tenantId": 29676,
+                        "actorId": "5dade28d-77e8-43a4-84e8-1eefa0c63748",
+                        "actorName": "Admin昵称1",
+                        "fromId": null,
+                        "fromName": null,
+                        "actorTrueName": "Admin姓名",
+                        "fromState": null,
+                        "toId": null,
+                        "toName": null,
+                        "toState": null,
+                        "type": "Closed",
+                        "serviceSessionExt": null,
+                        "createDateTime": "2021-05-10 11:20:09",
+                        "timeStamp": null
+                    }
+                ],
+                "serviceSessionAttribute": {
+                    "referer": "https://029676.sandbox.kefu.easemob.com/mo/admin/webapp/channels/web",
+                    "searchType": "直接访问",
+                    "ip": "211.157.146.18",
+                    "userAgent": "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36",
+                    "region": "中国,北京,北京"
+                }
             }
         ]
@@ 行 764: / 行 2010: @@
 | techChannelId | int | 关联ID |
 | queueId | int | 技能组ID |
-| state | String | 会话状态 |
+| state | String | 会话状态 ，会话状态包含的是Wait(排队中)、Processing(进行中)、Terminal(已关闭)|
 | chatGroupId | int | 访客的群组ID |
 | messageSeqId | int | 最大消息序列自增标记 |
@@ 行 807: / 行 2053: @@
 | enquiryTagNames | String | 满意度评价标签的名字 |
 | summarysDetail | String | 会话小结文本内容 |
+||||
+|serviceSessionEventHistoryList||会话流转事件|
+| eventId | String | 事件Id |
+| serviceSessionId | String | 会话Id |
+| tenantId | String | 租户Id |
+| actorId | String | 操作人Id |
+| actorName | String | 操作人昵称 |
+| fromId | String | 转接自（操作人Id） |
+| fromName | String | 转接自（操作人昵称）|
+| actorTrueName | String | 操作人姓名|
+| fromState | String | 操作前状态 |
+| toId | String | 转接用户Id |
+| toName | String | 转接用户姓名 |
+| toState | String | 操作后状态|
+| type | String | 事件类型：Created-创建，Opened-接起，FirstReplyTime-首次响应，Transfer转接（AA-坐席转坐席，AQ-坐席转技能组，QA-技能组转坐席，QQ-技能组转技能组，RA-机器人转坐席，RQ-机器人转技能组），Closed-关闭，Aborted-待接入会话关闭|
+||||
+| serviceSessionExt | | 会话相关事件的详细信息 |
+| fromAgentCallback | boolean | 用于记录会话创建事件，会话是否是回呼 |
+| assignedAgent | String | 用于记录会话创建事件，记录会话是否指定坐席（指定：坐席的username， 未指定：null） |
+| routingPolicyType | String | 用于记录会话创建事件，会话路由信息(UserSpecifiedChannel：入口指定，ChannelData：关联指定，Channel：渠道指定，  OfficialAccount：服务号指定，SpecialIdentity：特殊身份指定，Default：默认指定) |
+| sessionCreateType | String | 会话创建的方式( "fromAgentCallback", "fromAassignedAgent", "fromRoutingPolicy") |
+| routingToRobot | boolean | 是否路由到机器人 |
+| queueName | String | 路由到技能组的名称 |
+| createDateTime | String | 事件时间 |
+| timeStamp | String | 可忽略|
+||||
+| (serviceSessionAttribute) carrierOperator | String | 运营商 |
+| (serviceSessionAttribute)referer | String | 来源信息 |
+| (serviceSessionAttribute)system | String | 操作系统 |
+| (serviceSessionAttribute)userAgent | String | 软件环境 |
+| (serviceSessionAttribute)version | String | 系统版本 |
+| (serviceSessionAttribute)searchType | String | 推广来源 |
+| (serviceSessionAttribute)accessUrl | String | 着陆页 |
+| (serviceSessionAttribute)ip | String | IP |
+| (serviceSessionAttribute)equipment | String | 设备 |
+| (serviceSessionAttribute)region | String | 地区 |
+| (serviceSessionAttribute)equipment | keyword | 搜索词 |
 ==== 获取历史会话详情 ====
@@ 行 821: / 行 2103: @@
 <code php>
 curl --request GET \
-  --url 'http://kefu.easemob.com/tenants/8019/servicesessions/05303239-dd9e-4afe-bf69-92469da17612/messages?page=0&size=10&_=1561514960554' \
+  --url 'http://kefu.easemob.com/api/platform/tenants/8019/servicesessions/05303239-dd9e-4afe-bf69-92469da17612/messages?page=0&size=10&_=1561514960554' \
   --header 'Kefu-Token: a7f3d2bcb62721a3c67b8f567acfd553' \
 </code>
@@ 行 1230: / 行 2512: @@
 }
 </code>
+参数说明：
+^名称^类型^说明^
+|status|String|接口响应状态|
+|msgId|String|消息Id|
+|tenantId|Integer|租户Id|
+|sessionServiceId|String|会话Id|
+|messageType|String|消息类型|
+|(fromUser)tenantId|Integer|租户Id|
+|(fromUser)userId|String|Id|
+|(fromUser)userType|String|类型|
+|(fromUser)userScope|String|用户层级|
+|(fromUser)nicename|String|昵称|
+|(fromUser)scope|String|用户层级|
+|(fromUser)bizId|String|租户Id|
+|(fromUser)status|String|用户状态|
+|contentType|String|消息内容类型|
+|(bodies)|String|事件名称|
+|(bodies)|String|消息类型|
+|(ext.weichat)msgId|String|消息Id|
+|(ext.weichat)originType|String|渠道类型|
+|(ext.weichat)queueId|Long|技能组Id|
+|(ext.weichat)queueName|String|技能组名称|
+|(ext.weichat.event.eventName)|String|事件名|
+|(ext.weichat.service_session)serviceSessionId|String|会话Id|
+|(ext.weichat.service_session)robotId|Integer|机器人Id|
+|(ext.weichat.service_session)state|String|会话状态|
+|(ext.weichat.service_session)messageSeqId|Long|最大消息序列自增标记 ，注：messageSeqId 不代表完整消息数，其特殊情况下，messageSeqId 可能会有重复情况|
+|(ext.weichat.service_session)agentUserId|String|坐席Id|
+|(ext.weichat.service_session)agentUserType|Integer|坐席类型|
+|(ext.weichat.service_session)expire|Boolean|会话是否过期|
+|(ext.weichat.service_session)categoryId|Integer|标识该会话是否只有无效的访客消息|
+|(ext.weichat.hide_flag)|Boolean|消息是否上屏|
+|(body)from|String|发送者昵称|
+|(body)to|String|接受者昵称|
+|(body)channelType|String|关联类型|
+|(body)timestamp|Date|时间戳|
+|(body)tenantId	|Integer|租户Id|
+|(body)visitorUserId|String|访客Id|
+|(body)originType|String|渠道类型|
+|(body)channel_id|Integer|关联Id|
+|first|Boolean|是否为第一页|
+|last|Boolean|是否为最后一页|
+|size|Integer|页大小|
+|number|Integer|页码|
+|numberOfElements|Integer|当前页element数量|
+|totalPages|Integer|总页数|
+|totalElements|Integer|总个数|
+===== 呼叫中心 =====
+==== 获取历史通话列表 ====
+根据呼叫类型、通话时间、技能组、坐席、挂断原因、满意度评价等条件查询历史通话列表。
+  * Path: http://kefu.easemob.com/api/platform/tenants/{tenantId}/calldetails
+  * HTTP Method: GET
+  * Request Headers: Kefu-Token=${accessToken}
+  * 可能的错误码：详见：[[#错误码说明|错误码说明]]
+**Curl示例：**
+<code php>
+curl --request GET \
+  --url 'http://kefu.easemob.com/api/platform/tenants/28994/calldetails?page=0&size=14&startTime=2019-11-10%2023:00:00&stopTime=2019-11-16%2023:00:00&contactType=Inbound&orderType=DESC&order=&contactDisposition=ALL&phoneNumber=&useStop=false&satisfaction='  \
+  --header 'Kefu-Token:a7f3d2bcb62721a3c67b8f567acfd553' \
+</code>
+参数说明：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|Kefu-Token| String |Y|调用接口的accessToken|
+|tenantId|int|Y|租户ID|
+|page|int|N|查询页码索引,默认为0，0代表查询第一页数据|
+|size|int|N|每页显示的数据容量，默认为10，最大为50|
+|startTime| String |N|通话时间(开始范围条件),时间格式 2018-06-16T23%3A59%3A59.000Z|
+|stopTime| String |N|通话时间(结束范围条件),时间格式 2018-06-16T23%3A59%3A59.000Z|
+|contactType| String |N|通话类型，取值：Inbound(呼入),Outbound(呼出),Back2Back(双呼),Internal(内部通话),多个条件以英文逗号隔开|
+|orderType| String |N|排序方式，取值：ASC/DESC,默认DESC|
+|contactDisposition| String |N|挂断原因，取值：ALL(全部),Success(正常),NoAnswer(未接通),AbandonedInContactFlow(IVR中放弃),AbandonedInQueue(排队放弃),AbandonedRing(振铃放弃),QueueOverflow(排队超时),OneStepTransfer(转外线)|
+|phoneNumber| String |N|手机号码，同时检索主叫和被叫号码|
+|satisfaction| String |N|满意度评价，取值：0(未发送),998(未评价),满意,一般,不满意|
+**Response示例：**
+<code json>
+{
+    "status": "OK",
+    "entities": [
+        {
+            "id": "10301193-7c1a-4b9a-9285-164040c189b8",
+            "ccId": "d00842df-e406-4f32-9929-80b02f26e07c",
+            "contactId": "2561536188",
+            "staffId": "83162635-be49-486e-9334-d358276feda0",
+            "groupId": "e155be22-05ca-4535-89aa-ad3c8d358d45",
+            "labelId": null,
+            "visitorId": "fd07207a-d2d5-4dab-8637-800a27c526f9",
+            "contactType": "Inbound",
+            "contactDisposition": "Success",
+            "callingNumber": "18612390240",
+            "calledNumber": "02160556504",
+            "recordFileName": "157372327914600080309018.wav",
+            "province": "北京",
+            "city": "北京",
+            "duration": 22,
+            "validDuration":14,
+            "satisfaction": 0,
+            "satisfactionDesc": "未发送",
+            "startTime": 1573723266000,
+            "stopTime": 1573723288000,
+            "syncStartTime": 1573723266000,
+            "syncStopTime": 1573723288000,
+            "syncFlag": true,
+            "recordSyncFlag": 1,
+            "agentNames": "aliyun_cc_02",
+            "skillGroupNames": "沙箱技能组",
+            "visitor": {
+                "tenantId": 28994,
+                "userId": "fd07207a-d2d5-4dab-8637-800a27c526f9",
+                "createDateTime": 1543994461000,
+                "lastUpdateDateTime": 1563959840000,
+                "nickname": "18612390240",
+                "trueName": "大帅哥",
+                "sex": 0,
+                "qq": "260553619",
+                "weixin": "嘻嘻，喜闻乐见",
+                "email": "leoli@easemob.com",
+                "phone": "18612390240",
+                "companyName": "环信",
+                "description": "环信环信环信环信环信环信"
+            },
+            "evaluateContent": null,
+            "recordingDataList": [
+                {
+                    "fileName": "157372327914600080309018.wav",
+                    "startTime": 1573723279000
+                }
+            ]
+        }
+    ],
+    "first": true,
+    "last": true,
+    "number": 0,
+    "numberOfElements": 4,
+    "totalPages": 1,
+    "totalElements": 4
+}
+</code>
+参数说明：
+^名称^类型^说明^
+|status| String |接口响应状态|
+|id| String |通话记录ID|
+|ccid| String |呼叫中心实例ID|
+|contactId| String |通话ID|
+|staffId| String |客服ID|
+|groupId| int |技能组ID|
+|labelId| int |通话标签ID|
+|visitorId| String |访客环信ID|
+|contactType| String |通话类型|
+|contactDisposition| String |挂断原因|
+|callingNumber| String |主叫号码|
+|calledNumber| String |被叫号码|
+|recordFileName| String |通话录音文件名称|
+|province| String |访客号码归属地-省|
+|city| String |访客号码归属地-市|
+|duration| Int |总通话时长|
+|validDuration| Int |有效通话时长|
+|satisfaction| String |满意度值|
+|satisfactionDesc| String |满意度评价信息|
+|startTime| String |通话开始时间|
+|stopTime| String |通话结束时间|
+|syncFlag| Boolean |通话详单生成标识，true为已生成|
+|recordSyncFlag| Integer |录音生成标识，1为已生成，8为无录音|
+|agentNames| String |客服昵称，若存在转接，则为多个|
+|skillGroupNames| String |技能组名称|
+|tenantId| int |租户ID|
+| |
+|visitor访客信息|
+|userId| String |访客ID|
+|createDateTime| String |创建时间|
+|lastUpdateDateTime| String |更新时间|
+|nickname| String |昵称|
+|trueName| String |姓名|
+|sex| String |性别|
+|qq| String |QQ|
+|weixin| String |微信|
+|email| String |邮箱|
+|phone| String |电话|
+|companyName| String |公司名称|
+|description| String |备注|
+| |
+|evaluateContent| String |服务小结|
+|fileName| String |录音文件名|
+|startTime| String |录音开始时间|
+|first| boolean |是否是第一页|
+|last| boolean |是否是最后一页|
+|number| int |当前页码|
+|numberOfElements| int |当前页数据量|
+|totalPages| int |总页数|
+|totalElements| int |总数据量|
+==== 获取通话录音 ====
+根据通话id查询通话录音。
+  * Path: http://kefu.easemob.com/api/platform/tenants/{tenantId}/recording/{contactId}
+  * HTTP Method: GET
+  * Request Headers: Kefu-Token=${accessToken}
+  * 可能的错误码：详见：[[#错误码说明|错误码说明]]
+**Curl示例：**
+<code php>
+curl --request GET \
+  --url 'http://kefu.easemob.com/api/platform/tenants/20080/recording/3059753965'  \
+  --header 'Kefu-Token:a7f3d2bcb62721a3c67b8f567acfd553' \
+</code>
+参数说明：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|Kefu-Token| String |Y|调用接口的accessToken|
+|tenantId|int|Y|租户ID|
+|contactId|int|Y|通话id|
+**Response示例：**
+<code json>
+{
+    "entity": [
+        {
+            "tenantId": 20080,
+            "ccId": "d00842df-e406-4f32-9929-80b02f26e07c",
+            "staffUsername": "gcy@easemob.com",
+            "staffNickname": "gcy@easemob.com",
+            "staffTruename": "gcy",
+            "fileName": "161519050124500080550386.wav",
+            "fileUrl": "http%3A%2F%2Fcloudcallcenter-online.oss-cn-shanghai.aliyuncs.com%2Frecord%2Ff626832e-3da0-4c99-b534-ed3a2116b626%2F161519050124500080550386.wav%3FExpires%3D1615285356%26OSSAccessKeyId%3DLTAIvKWEr4DoFSqz%26Signature%3D7%252BTZaLQAng6iisw4R1LFVIUj1Gg%253D",
+            "startTime": 1615190501000,
+            "contactType": "Inbound",
+            "callingNumber": "18829209656",
+            "calledNumber": "02160556504",
+            "contactId": "3059753965",
+            "duration": 21
+        },
+        {
+            "tenantId": 20080,
+            "ccId": "d00842df-e406-4f32-9929-80b02f26e07c",
+            "staffUsername": "gcy_test@qq.com",
+            "staffNickname": "gcy_test",
+            "staffTruename": "gcy_test",
+            "fileName": "161519051281300080580663.wav",
+            "fileUrl": "http%3A%2F%2Fcloudcallcenter-online.oss-cn-shanghai.aliyuncs.com%2Frecord%2Ff626832e-3da0-4c99-b534-ed3a2116b626%2F161519051281300080580663.wav%3FExpires%3D1615285356%26OSSAccessKeyId%3DLTAIvKWEr4DoFSqz%26Signature%3DX%252FhBkDVR3HCIMSvHTkUcfA%252BFFcQ%253D",
+            "startTime": 1615190512000,
+            "contactType": "Inbound",
+            "callingNumber": "18829209656",
+            "calledNumber": "02160556504",
+            "contactId": "3059753965",
+            "duration": 30
+        }
+    ]
+}
+</code>
+参数说明：
+^名称^类型^说明^
+|status| String |接口响应状态|
+|tenantId| String |租户ID|
+|ccid| String |呼叫中心实例ID|
+|contactId| String |通话ID|
+|contactType| String |通话类型：呼入/呼出/双呼等|
+|callingNumber| String |主叫号码|
+|calledNumber| String |被叫号码|
+|staffUsername| String |客服账号|
+|staffNickname| String |客服昵称|
+|staffTruename| String |客服姓名|
+|fileName| String |录音文件名|
+|fileUrl| String |录音文件路径|
+|startTime| String |开始时间|
+|duration| String |录音时长|
+===== 工单 =====
+==== 查询自定义表单 ====
+可查询在环信客服云后台设置的自定义表单列表。
+应用场景：
+   您自己的业务系统/APP里提交工单，您自己开发提交工单的页面，调用环信工单接口，工单数据提交至环信客服云。您自己开发提交工单的页面时，需要指定用户填写的工单字段，这一步调用此接口完成。获取自定义表单后，您可在页面上直接指定用户填写哪一个表单的字段，也可让用户自行选择表单（让用户选择业务分类）。
+  * Path: http://kefu.easemob.com/api/platform/tenants/{tenantId}/integration-ticket/forms
+  * HTTP Method: GET
+  * Request Headers: Kefu-Token=${accessToken}
+  * 可能的错误码：详见：[[#错误码说明|错误码说明]]
+**Curl示例：**
+<code php>
+curl --request GET \
+  --url 'http://kefu.easemob.com/api/platform/tenants/20016/integration-ticket/forms'  \
+  --header 'Kefu-Token:a7f3d2bcb62721a3c67b8f567acfd553' \
+</code>
+参数说明：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|Kefu-Token| String |Y|调用接口的accessToken|
+|tenantId| int |Y|租户ID|
+|page| int |N|页码，默认为0|
+|size| int |N|每页的数据量，默认为10|
+**Response示例：**
+<code json>
+{
+"status": "OK",
+"entities": [
+{
+"id": "7f0f0af4-71bd-4c04-b049-c98802cb793b",
+"tenant_id": 200161,
+"created": "2019-11-28T03:11:18Z",
+"updated": "2019-11-28T03:11:18Z",
+"name": "自定义表单111",
+"description": "测试自定义表单功能",
+"status": "enabled",
+"fields": [
+{
+"id": "6cf63d66-5f0a-4a53-acb4-e46998227342",
+"tenant_id": 200161,
+"created": "2019-11-28T03:14:49Z",
+"updated": "2019-11-28T03:14:49Z",
+"name": "自定义表单222",
+"description": "测试自定义表单2222",
+"status": "enabled",
+"fields": [
+{
+"id": "e7d32c88-22e0-4ffd-95df-741e628ada8e",
+"tenant_id": 200161,
+"created": "2019-11-28T03:24:25Z",
+"updated": "2019-11-28T03:24:25Z",
+"form_id": "6cf63d66-5f0a-4a53-acb4-e46998227342",
+"name": "男，女",
+"label": "性别",
+"type": "TEXT_STRING",
+"visible": true,
+"required": "ON",
+"sort": 1,
+"hint": "填写性别",
+"dictionary_items": [],
+"cascade_items": []
+},
+{
+"id": "2c17ad7b-c808-4850-94e7-d39ecf743d7e",
+"tenant_id": 200161,
+"created": "2019-11-28T03:24:53Z",
+"updated": "2019-11-28T03:24:53Z",
+"form_id": "6cf63d66-5f0a-4a53-acb4-e46998227342",
+"name": "填写爱好",
+"label": "爱好",
+"type": "SELECT_STRING",
+"dictionary_id": "eb9fb55e-3978-40ac-bc79-8623af7bc11b",
+"visible": true,
+"required": "ON",
+"sort": 2,
+"dictionary_items": [],
+"cascade_items": []
+},
+{
+"id": "ceb2ca78-6118-42de-9e21-23baf366dba1",
+"tenant_id": 200161,
+"created": "2019-11-28T03:25:26Z",
+"updated": "2019-11-28T03:25:26Z",
+"form_id": "6cf63d66-5f0a-4a53-acb4-e46998227342",
+"name": "填写出生日期",
+"label": "出生日期",
+"type": "NUMBER",
+"visible": true,
+"required": "ON",
+"sort": 3,
+"hint": "填写出生日期",
+"dictionary_items": [],
+"cascade_items": []
+}
+],
+"topics": [
+{
+"id": "351d899f-c83c-476c-8f71-bc1918eb4ba0",
+"tenant_id": 200161,
+"created": "2019-11-27T10:31:05Z",
+"updated": "2019-11-27T10:31:05Z",
+"parent_id": "eb72bc55-cbd6-454b-be81-1ad1b8df4940",
+"name": "第二级别主题",
+"is_active": 1,
+"is_public": 1,
+"full_name": "/hegj帮助主题1/第二级别主题",
+"children": [
+{
+"id": "2e272127-84d2-49a2-964e-e507d4a374f3",
+"tenant_id": 200161,
+"created": "2019-11-27T10:31:17Z",
+"updated": "2019-11-27T10:31:17Z",
+"parent_id": "351d899f-c83c-476c-8f71-bc1918eb4ba0",
+"name": "第三级别主题1",
+"is_active": 1,
+"is_public": 1,
+"children": [
+{
+"id": "1ba44df9-ee60-4b8a-83ce-ff007a46bc38",
+"tenant_id": 200161,
+"created": "2019-11-27T10:31:30Z",
+"updated": "2019-11-27T10:31:30Z",
+"parent_id": "2e272127-84d2-49a2-964e-e507d4a374f3",
+"name": "第四级主题1",
+"is_active": 1,
+"is_public": 1,
+"full_name": "/hegj帮助主题1/第二级别主题/第三级别主题1/第四级主题1",
+"children": [
+{
+"id": "aca22ed9-f392-4620-8676-2d44da4a3891",
+"tenant_id": 200161,
+"created": "2019-11-27T10:31:40Z",
+"updated": "2019-11-27T10:31:40Z",
+"parent_id": "1ba44df9-ee60-4b8a-83ce-ff007a46bc38",
+"name": "第五级主题1",
+"is_active": 1,
+"is_public": 1,
+"children": [
+{
+"id": "1bb2a127-9179-4d4f-9352-20c341180c85",
+"tenant_id": 200161,
+"created": "2019-11-27T10:31:49Z",
+"updated": "2019-11-27T10:31:49Z",
+"parent_id": "aca22ed9-f392-4620-8676-2d44da4a3891",
+"name": "第六级主题1",
+"is_active": 1,
+"is_public": 1
+}
+]
+}
+]
+}
+]
+}
+]
+},
+{
+"id": "1bb2a127-9179-4d4f-9352-20c341180c85",
+"tenant_id": 200161,
+"created": "2019-11-27T10:31:49Z",
+"updated": "2019-11-27T10:31:49Z",
+"parent_id": "aca22ed9-f392-4620-8676-2d44da4a3891",
+"name": "第六级主题1",
+"is_active": 1,
+"is_public": 1,
+"full_name": "/hegj帮助主题1/第二级别主题/第三级别主题1/第四级主题1/第五级主题1/第六级主题1"
+},
+{
+"id": "1ba44df9-ee60-4b8a-83ce-ff007a46bc38",
+"tenant_id": 200161,
+"created": "2019-11-27T10:31:30Z",
+"updated": "2019-11-27T10:31:30Z",
+"parent_id": "2e272127-84d2-49a2-964e-e507d4a374f3",
+"name": "第四级主题1",
+"is_active": 1,
+"is_public": 1,
+"full_name": "/hegj帮助主题1/第二级别主题/第三级别主题1/第四级主题1",
+"children": [
+{
+"id": "aca22ed9-f392-4620-8676-2d44da4a3891",
+"tenant_id": 200161,
+"created": "2019-11-27T10:31:40Z",
+"updated": "2019-11-27T10:31:40Z",
+"parent_id": "1ba44df9-ee60-4b8a-83ce-ff007a46bc38",
+"name": "第五级主题1",
+"is_active": 1,
+"is_public": 1,
+"children": [
+{
+"id": "1bb2a127-9179-4d4f-9352-20c341180c85",
+"tenant_id": 200161,
+"created": "2019-11-27T10:31:49Z",
+"updated": "2019-11-27T10:31:49Z",
+"parent_id": "aca22ed9-f392-4620-8676-2d44da4a3891",
+"name": "第六级主题1",
+"is_active": 1,
+"is_public": 1
+}
+]
+}
+]
+}
+],
+"topic_ids": [
+"1ba44df9-ee60-4b8a-83ce-ff007a46bc38",
+"351d899f-c83c-476c-8f71-bc1918eb4ba0",
+"1bb2a127-9179-4d4f-9352-20c341180c85"
+]
+},
+{
+"id": "kefu_27886",
+"tenant_id": 200161,
+"created": "2019-11-27T07:22:35Z",
+"updated": "2019-11-27T07:22:35Z",
+"name": "默认表单",
+"description": "租户默认的自定义表单",
+"status": "enabled",
+"fields": [],
+"topics": [],
+"topic_ids": []
+}
+],
+"first": true,
+"last": true,
+"size": 10,
+"number": 0,
+"numberOfElements": 3,
+"totalPages": 1,
+"totalElements": 3
+}
+</code>
+参数说明：
+^名称^类型^说明^
+|httpStatusCode| String |http状态码|
+|status| String |接口响应状态|
+|entities|  |表单列表|
+|first| Boolean |是否是第一页|
+|last| Boolean |是否是最后一页|
+|size| int |每页的数据量|
+|number| String |第几页|
+|numberOfElements| int |该页的数据量|
+|totalPages| int |总页数|
+|totalElements| int|总数据量|
+||||
+|表单数据|
+|id| String |表单ID，自定义表单的唯一标识|
+|tenant_id| String |租户ID|
+|created| int |表单创建时间|
+|updated| String |表单修改时间|
+|name| String |表单名称|
+|description| String |描述|
+|status| String|状态，enabled|
+|fields| |List<FormField>，自定义字段信息|
+|topics|  |List<HelpTopic>,表单关联的帮助主题|
+|topic_ids| String |表单关联的帮助主题Id列表|
+||||
+|表单字段数据|
+|id| String |字段ID，字段的唯一标识|
+|tenant_id| String |租户ID|
+|created| int |字段创建时间|
+|updated| String |字段修改时间|
+|form_id| String |表单ID|
+|name| String |字段标识|
+|label| String |字段名称|
+|type| String|字段格式：TEXT_STRING 单行文本，DATE 日期，NUMBER 数字类型，URL URL，SELECT_STRING 下拉选项，TEXTAREA_STRING 多行文本，CASCADE_SELECT_STRING 级联选择|
+|dictionary_id| String |关联下拉选项|
+|visible| Boolean |访客是否可见|
+|required| Boolean |是否必填|
+|sort| String |排序字段|
+|hint| String |文本框提示语|
+|dictionary_items|  |List<DictionaryItem>，下拉选项|
+|cascade_items|  |List<CascadeItem>，级联选项|
+||||
+|选项数据|
+|id| String |每个选项的ID|
+|tenant_id| String |租户ID|
+|created| int |选项创建时间|
+|updated| String |选项修改时间|
+|dictionary_Id| String |关联字段ID|
+|item_value| String |选项名称|
+|sort| String |排序字段|
+|status| String |可忽略|
+||||
+|级联选项|
+|id| String |每个级联的ID|
+|tenant_id| String |租户ID|
+|created| int |选项创建时间|
+|updated| String |选项修改时间|
+|field_id| String |字段ID|
+|form_id| String |表单ID|
+|name| String |级联选项名称|
+|parent_id| String |父节点ID|
+|children| |List<CascadeItem>，子节点|
+==== 工单附件上传 ====
+提交工单/回复工单时，若需要上传附件，则需要先调用此接口上传附件，再调用访客提交工单接口提交工单。
+  * Path: http://kefu.easemob.com/api/platform/tenants/{tenantId}/integration-ticket/mediaFiles
+  * HTTP Method: POST
+  * Request Headers: Kefu-Token=${accessToken}
+  * 可能的错误码：详见：[[#错误码说明|错误码说明]]
+**Curl示例：**
+<code php>
+curl --request GET \
+  --url 'http://kefu.easemob.com/api/platform/tenants/20016/integration-ticket/mediaFiles' \
+  --header 'Kefu-Token:a7f3d2bcb62721a3c67b8f567acfd553' \
+  --form 'file=@/Users/heguojiao/Downloads/第024期-lcn.pptx'
+</code>
+参数说明：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|Kefu-Token| String |Y|调用接口的accessToken|
+|tenantId|int|Y|租户ID|
+|file|form-data|Y|附件信息|
+**Response示例：**
+<code json>
+{
+"status": "OK",
+"entity": {
+"uuid": "010b99ec-ba54-4062-b6cf-a20737ae782e56ysMDI05pyfLWxjbi5wcHR4",
+"contentType": "application/vnd.openxmlformats-officedocument.presentationml.presentation",
+"contentLength": 1385894,
+"url": "/v2/tenants/20016/integration/ticket-server/visitors/mediaFiles/010b99ec-ba54-4062-b6cf-a20737ae782e56ysMDI05pyfLWxjbi5wcHR4",
+"fileName": "第024期-lcn.pptx"
+}
+}
+</code>
+参数说明：
+^名称^类型^说明^
+|status| String |接口响应状态|
+|entity|  |附件信息|
+||||
+|附件信息|
+|uuid| String |附件ID|
+|contentType| String |附件类型|
+|contentLength| String |附件大小|
+|url| String |附件地址|
+|fileName| String |附件名称|
+==== 工单状态接口 ====
+**获取token：**
+.开放平台需要使用token进行身份验证。
+.Kefu-Token有效期2小时，到期需重新获取。
+登录地址：
+^操作^|更新修改工单状态，标题，优先级，工单内容，分配组，分配人的接口|
+^协议^| HTTPS |
+^方式^| PUT |
+^URL^|/api/platform/tenants/{tenantId}/integration-ticket/{ticketId}/updateTicketInfo|
+请求参数：
+^参数^是否必传^描述^参数类型^数据类型^
+|tenantId| 是 |租户Id|Path|integer|
+|ticketId|是|工单Id|Path|String|
+|requestBody|是|请求体|Body|object|
+requestBody包括以下几个参数：
+^参数^是否必传^描述^数据类型^
+|title|否|标题|String|
+|status_id|否|工单状态id|String|
+|staff_id|是|坐席id|String|
+|team_id|否|技能组Id|String|
+|priority_id|否|优先级id|String|
+|content|否|工单内容|String|
+返回数据：
+^HTTP状态Code^含义^
+|200|OK|
+|API_007|Staff_id不能为空|
+^成功返回数据^含义^
+|Status|OK|
+|entities|List<from>|
+**请求示例：**
+请求数据格式都应该是application/json，编码形式为UTF-8
+<code json>
+{
+  "title":"开放平台45",
+    "status_id":"7732d036-fdcc-4996-973e-0d9323a39617",
+    "team_id":"dfdgsd",
+    "staff_id":"hksjdks77555",
+    "priority_id":"tjuncu1",
+    "content":"公章"
+}
+}
+</code>
+**成功返回示例：**
+<code json>
+{
+ "status": "OK",
+    "entity": {
+        "id": "eca76b2c-a69a-48d8-8056-7fad0ff290f3",
+        "tenant_id": 11,
+        "title":"开放平台45",
+        "status_id":"7732d036-fdcc-4996-973e-0d9323a39617",
+        "team_id":"dfdgsd",
+        "staff_id":"hksjdks77555",
+        "priority_id":"tjuncu1",
+        "content":"公章",
+        "satisfaction_score": 0,
+        "quality_score": 0,
+        "operator_id": "hksjdks77555",
+        "operator_type": "S",
+        "is_admin": true,
+        "form_values": [],
+        "is_read": 0
+}
+}
+</code>
+==== 访客提交工单 ====
+访客提交工单接口。
+  * Path: http://kefu.easemob.com/api/platform/tenants/{tenantId}/integration-ticket/visitors/ticket
+  * HTTP Method: POST
+  * Request Headers: Kefu-Token=${accessToken}
+  * 可能的错误码：详见：[[#错误码说明|错误码说明]]
+**Curl示例：**
+<code php>
+curl --request GET \
+  --url 'http://kefu.easemob.com/api/platform/tenants/20016/integration-ticket/visitors/ticket' \
+  --header 'Kefu-Token:a7f3d2bcb62721a3c67b8f567acfd553' \
+  --header 'Content-Type: application/json' \
+  --data-raw '{
+"title": "标题222334",
+"content": "描述222334",
+"visitor_phone": "13662124786",
+"visitor_email": "8122334@qq.com",
+"visitor_nickname": "称呼222334",
+"attachments": [
+{
+"name": "message-center-server服务未升级组件.png",
+"file_type": "image/png",
+"size": 970870,
+"url": "http://sandbox.kefu.easemob.com//v2/tenants/27886/integration/ticket-server/visitors/mediaFiles/c5154e5e-09c4-476c-a2f6-f6a1ca42eaa1bWVzc2FnZS1jZW50ZXItc2VydmVy5pyN5Yqh5pyq5Y2H57qn57uE5Lu2LnBuZw==",
+"uuid": "c5154e5e-09c4-476c-a2f6-f6a1ca42eaa1bWVzc2FnZS1jZW50ZXItc2VydmVy5pyN5Yqh5pyq5Y2H57qn57uE5Lu2LnBuZw=="
+}
+],
+"form_values": [
+{
+"field_id": "2c17ad7b-c808-4850-94e7-d39ecf743d7e",
+"field_value": "篮球"
+},
+{
+"field_id": "e7d32c88-22e0-4ffd-95df-741e628ada8e",
+"field_value": "女"
+},
+{
+"field_id": "ceb2ca78-6118-42de-9e21-23baf366dba1",
+"field_value": "22"
+},
+{
+"field_id": "030eb800-00f4-4ff0-96b1-01edb15d0016",
+"field_value": "级联选项1/级联选项1-1",
+"item_ids": "6b550cfd-74b6-405c-aadf-c82989f4b52e_09d44dab-196a-4529-9c8b-1c92f7152037"
+}
+],
+"form_id": "6cf63d66-5f0a-4a53-acb4-e46998227342"
+}'
+</code>
+参数说明：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|Kefu-Token| String |Y|调用接口的accessToken|
+|tenantId|int|Y|租户ID|
+|title|String|Y|标题|
+|content|String|Y|内容|
+|visitor_phone|String|Y|访客手机号|
+|visitor_email|String|Y|访客邮箱|
+|visitor_nickname|String|Y|访客昵称|
+|attachments|String|N|附件信息|
+|form_id|String|N|表单ID|
+|form_values|String|N|表单自定义字段信息|
+||||
+|附件信息|
+|name|String||附件名，对应上传附件接口里的fileName字段|
+|file_type|String||对应上传附件接口里的contentType字段|
+|size|String||对应上传附件接口里的contentLength字段|
+|url|String||对应上传附件接口里的url字段|
+|uuid|String||对应上传附件接口里的uuid字段|
+||||
+|自定义表单字段|
+|field_id|String||字段ID|
+|file_type|String||填写内容|
+|item_ids|String||对于级联字段设置的层级id|
+**Response示例：**
+<code json>
+{
+"status": "OK",
+"entity": {
+"id": "75eb5d2e-3235-431d-b716-5b634736cf5b",
+"tenant_id": 200161,
+"created": "2020-09-16T07:42:46Z",
+"updated": "2020-09-16T07:42:46Z",
+"title": "标题222334",
+"code": "A0000004",
+"visitor_user_id": "64022b77-166d-4a68-bc37-fdb146a07dfa",
+"status_id": "ff22d6d8-3da5-4ec2-8920-aa645b332c5a",
+"source": "API",
+"creator_id": "64022b77-166d-4a68-bc37-fdb146a07dfa",
+"creator_type": "C",
+"content": "描述222334",
+"form_id": "6cf63d66-5f0a-4a53-acb4-e46998227342",
+"satisfaction_score": 0,
+"quality_score": 0,
+"operator_id": "64022b77-166d-4a68-bc37-fdb146a07dfa",
+"operator_type": "C",
+"form_values": [
+{
+"id": "196fc01c-650d-4b3d-9755-e2221541155e",
+"tenant_id": 200161,
+"created": "2020-09-16T07:42:46Z",
+"updated": "2020-09-16T07:42:46Z",
+"field_id": "2c17ad7b-c808-4850-94e7-d39ecf743d7e",
+"field_value": "篮球"
+},
+{
+"id": "d774aed5-6dc8-469d-ba30-287ebe99faaa",
+"tenant_id": 200161,
+"created": "2020-09-16T07:42:46Z",
+"updated": "2020-09-16T07:42:46Z",
+"field_id": "030eb800-00f4-4ff0-96b1-01edb15d0016",
+"field_value": "级联选项1/级联选项1-1",
+"item_ids": "6b550cfd-74b6-405c-aadf-c82989f4b52e_09d44dab-196a-4529-9c8b-1c92f7152037"
+},
+{
+"id": "611bfc78-b3a0-468a-80c7-89cf4c6b8d41",
+"tenant_id": 200161,
+"created": "2020-09-16T07:42:46Z",
+"updated": "2020-09-16T07:42:46Z",
+"field_id": "ceb2ca78-6118-42de-9e21-23baf366dba1",
+"field_value": "22"
+},
+{
+"id": "6c51017a-de6e-426b-a4b8-038befc6a936",
+"tenant_id": 200161,
+"created": "2020-09-16T07:42:46Z",
+"updated": "2020-09-16T07:42:46Z",
+"field_id": "e7d32c88-22e0-4ffd-95df-741e628ada8e",
+"field_value": "女"
+}
+],
+"is_read": 0
+}
+}
+</code>
+参数说明：
+^名称^类型^说明^
+|status| String |接口响应状态|
+|entity|  |工单信息|
+||||
+|工单信息|
+|id| String |工单id|
+|tenant_id| String |租户id|
+|created| String |创建时间|
+|updated| String |修改时间|
+|title| String |工单标题|
+|code| String |工单编号|
+|visitor_user_id| String |访客ID|
+|status_id| String |工单状态ID|
+|source| String |固定传值“API”|
+|creator_id| String |创建者ID|
+|creator_type| String |创建者类型（S、C）STAFF("S"), CUSTOMER("C")|
+|content| String |工单内容|
+|form_id| String |表单ID|
+|satisfaction_score| String |满意度评分|
+|quality_score| String |质检评分|
+|operator_id| String |质检员ID|
+|operator_type| String |质检员类型|
+|form_values| String |List<FormValue>，表单自定义字段内容|
+|is_read| String |工单已读未读功能|
+||||
+|FormValue|
+|id| String |工单和字段关联ID|
+|tenant_id| String |租户id|
+|created| String |创建时间|
+|updated| String |修改时间|
+|field_id| String |字段ID|
+|field_value| String |字段对应的填写的内容|
+==== 访客回复工单 ====
+访客回复工单接口。
+  * Path: http://kefu.easemob.com/api/platform/tenants/{tenantId}/integration-ticket/visitors/{ticketId}/comments
+  * HTTP Method: POST
+  * Request Headers: Kefu-Token=${accessToken}
+  * 可能的错误码：详见：[[#错误码说明|错误码说明]]
+**Curl示例：**
+<code php>
+curl --request GET \
+  --url 'http://kefu.easemob.com/api/platform/tenants/20016/integration-ticket/visitors/{ticketId}/comments' \
+  --header 'Kefu-Token:a7f3d2bcb62721a3c67b8f567acfd553' \
+  -d '{
+  "body": "<p>aaaappppiiii</p>",
+  "format": "html",
+  "attachments": [
+    {
+      "contentType": "image/png",
+      "contentLength": 239008,
+      "url": "https://sandbox.kefu.easemob.com/v2/tenants/29676/integration/ticket-server/visitors/mediaFiles/afec47f4-659d-4dd9-9406-1e07bc7ca9415raI5oGvLnBuZw==",
+      "name": "消息.png"
+    }
+  ],
+  "visitor_email": "qu@api.com"
+}'
+</code>
+参数说明：
+^名称^类型^是否非空(Y:是;N:否)^说明^
+|Kefu-Token| String |Y|调用接口的accessToken|
+|tenantId|int|Y|租户ID|
+|ticketId|String|Y|工单ID|
+|body|String|Y|回复内容|
+|format|String|Y|文本格式|
+|visitor_email|String|Y|访客邮箱|
+|attachments||N|附件|
+|附件信息|
+|contentType|String||类型|
+|contentLength|String||附件大小|
+|url|String||附件地址|
+|name|String||附件名称|
+**Response示例：**
+<code json>
+{
+    "status": "OK",
+    "entity": {
+        "id": "01237efe-6d43-4092-afb3-49efbf22b9ef",
+        "tenant_id": 601,
+        "created": "2021-01-11T14:49:28Z",
+        "updated": "2021-01-11T14:49:28Z",
+        "ticket_id": "e863ba5e-6e54-429c-9674-7e5a43cf495c",
+        "visitor_user_id": "8fdfca59-9e4b-466c-84a7-06f3cd0ce942",
+        "body": "<p>aaaappppiiii</p>",
+        "format": "html",
+        "is_public": true,
+        "attachments": [
+            {
+                "id": "c54109e1-98fe-4f62-a00f-8e4394f9b669",
+                "tenant_id": 601,
+                "url": "https://sandbox.kefu.easemob.com/v2/tenants/29676/integration/ticket-server/visitors/mediaFiles/afec47f4-659d-4dd9-9406-1e07bc7ca9415raI5oGvLnBuZw==",
+                "right_attachment": false
+            }
+        ],
+        "public_response_type": "EMAIL"
+    }
+}
+</code>
+参数说明：
+^名称^类型^说明^
+|status| String |接口响应状态|
+|entity|  |回复信息|
+|id|String|评论ID|
+|tenantId|String|租户ID|
+|created|String|评论添加时间|
+|updated|String|评论修改事件|
+|ticket_id|String|工单id|
+|visitor_user_id|String|访客ID|
+|body|String|回复内容|
+|format|String|文本格式|
+|is_public|String|是否公开回复|
+|attachments||附件|
+|附件信息|
+|id|String|类型|
+|tenant_id|String|附件大小|
+|url|String|附件地址|
+|right_attachment|String||
+|public_response_type|String|回复渠道|
 ===== 错误码说明 =====
@@ 行 1251: / 行 3525: @@
 |API_111|page index must be more than 0.|分页索引必须大于0|
 |API_112|page size must be less than 50.|分页每页的容量不能大于50|
+|API_113|state must be Online or Busy or Leave or Other or Offline or Hidden or Logout.|请求状态不正确|
 |API_400|api request failed|服务间调用请求错误|
+|API_117|tenant without ticket function|租户没有开通工单功能|
+|API_118|tenant without yuncentercall function|租户没有开通云呼功能|
+===== 不同格式消息结构 =====
+新消息对应的报文格式
+.文本：txt
+报文：
+{
+  "eventId": "91a007c0-1215-11ec-90a5-a10326678cd1",
+  "timestamp": 1631264438855,
+  "event": "ServiceSessionMessageEvent",
+  "payload": {
+    "message": {
+      "id": "a06529e8-4b31-4042-a738-af2d1296b6cb",
+      "service_session_id": "54eeacc4-6946-4b80-bd8e-f0a4426211f8",
+      "msg_id_for_ack": "997f6f43-e11f-4898-a21f-4f643a6dfb18",
+      "create_at": 1631264438793,
+      "from": {
+        "id": "2735acf5-a003-42f9-8ada-fdcc6581ee09",
+        "name": "webim-visitor-8MQTGP9E4VEEGHEWBFXQ",
+        "type": "Visitor"
+      },
+      "to": {
+        "id": "f6a9ae57-6bd8-4ba5-9478-10027d6143a2",
+        "name": "宋晓伟",
+        "type": "Agent"
+      },
+      "origin_type": "webim",
+      "channel": {
+        "id": 23457,
+        "name": "关联2",
+        "type": "easemob"
+      },
+      "body": {
+        "msg": "会尽快",
+        "type": "txt"
+      },
+      "ext": {
+      }
+    }
+  }
+}
+.cmd
+{
+  "eventId": "51dfa130-121b-11ec-8511-fb6f37820f89",
+  "timestamp": 1631266908881,
+  "event": "ServiceSessionMessageEvent",
+  "payload": {
+    "message": {
+      "id": "f7bc1803-1d3c-4346-b46d-a6a1f58e39af",
+      "service_session_id": "6baa6363-6770-4110-b319-4a2a6b14e02e",
+      "msg_id_for_ack": NULL,
+      "create_at": 1631266908814"from": {
+        "id": "_2",
+        "name": "关联设置调度员",
+        "type": "Scheduler"
+      },
+      "to": {
+        "id": "2735acf5-a003-42f9-8ada-fdcc6581ee09",
+        "name": "webim-visitor-8MQTGP9E4VEEGHEWBFXQ",
+        "type": "Visitor"
+      },
+      "origin_type": "webim",
+      "channel": {
+        "id": 23457,
+        "type": "easemob"
+      },
+      "body": {
+        "action": "ServiceSessionOpenedEvent",
+        "type": "cmd"
+      },
+      "ext": {
+      }
+    }
+  }
+}
+.图片：img
+{
+	"eventId": "73c94200-1217-11ec-90ce-e186d8435957",
+	"timestamp": 1631265247817,
+	"event": "ServiceSessionMessageEvent",
+	"payload": {
+		"message": {
+			"id": "aff765d2-f7b5-443a-939c-718446cf70a2",
+			"service_session_id": "3dea8e64-1f94-4ecd-aaab-daae8161b4a5",
+			"msg_id_for_ack": "fbc6ded2-62ba-4731-8d0b-65f8d3b074b0",
+			"create_at": 1631265247718,
+			"from": {
+				"id": "2735acf5-a003-42f9-8ada-fdcc6581ee09",
+				"name": "webim-visitor-8MQTGP9E4VEEGHEWBFXQ",
+				"type": "Visitor"
+			},
+			"to": {
+				"id": "",
+				"name": "",
+				"type": "Agent"
+			},
+			"origin_type": "webim",
+			"channel": {
+				"id": 23457,
+				"name": "关联2",
+				"type": "easemob"
+			},
+			"body": {
+				"url": "/v1/Tenant/29676/MediaFiles/bf086bfe-2bb0-4b28-874e-dab6d09753c55YiG5biD5byP6ZSB6Zeu6aKYLnBuZw==",
+				"filename": "分布式锁问题.png",
+				"type": "img"
+			},
+			"ext": {}
+		}
+	}
+}
+.文件 file
+{
+	"eventId": "15980750-1219-11ec-abcd-4112b9a39f21",
+	"timestamp": 1631265948754,
+	"event": "ServiceSessionMessageEvent",
+	"payload": {
+		"message": {
+			"id": "c710292d-87c0-4d1a-ab11-4eb0af7c62f3",
+			"service_session_id": "7f76bdbd-cc65-4e04-a8b8-14c8b7139525",
+			"msg_id_for_ack": "",
+			"create_at": 1631265948677,
+			"from": {
+				"id": "c6e5df54-ce63-4c8c-8a1d-c1fac4feecc3",
+				"name": "webim-visitor-9BM6XB77QTE2R7Y7R6VH",
+				"type": "Visitor"
+			},
+			"to": {
+				"id": "8215d830-d998-4f54-9d66-eefabcaa36da",
+				"name": "客服机器人-小鹤",
+				"type": "Robot"
+			},
+			"origin_type": "webim",
+			"channel": {
+				"id": 23700,
+				"name": "快速创建的关联",
+				"type": "easemob"
+			},
+			"body": {
+				"url": "/v1/Tenant/29762/MediaFiles/dd9372b3-958f-4295-9d90-b78bd6e25d6256uW5bGP6KeG6aKRLm1wNA==",
+				"secret": "FUNXqhIZEeyHRyM6cNo2pkf8p1g18YHIIVtPfkHst5LV8hUv",
+				"filename": "竖屏视频.mp4",
+				"type": "file",
+				"file_length": 0
+			},
+			"ext": {}
+		}
+	}
+}
+.视频 video
+{
+	"eventId": "05f38310-1219-11ec-9d15-f9ee668587e3",
+	"timestamp": 1631265922519,
+	"event": "ServiceSessionMessageEvent",
+	"payload": {
+		"message": {
+			"id": "11050e01-0ff9-4953-a3c6-3d513ad1bda7",
+			"service_session_id": "7f76bdbd-cc65-4e04-a8b8-14c8b7139525",
+			"msg_id_for_ack": "",
+			"create_at": 1631265922427,
+			"from": {
+				"id": "c6e5df54-ce63-4c8c-8a1d-c1fac4feecc3",
+				"name": "webim-visitor-9BM6XB77QTE2R7Y7R6VH",
+				"type": "Visitor"
+			},
+			"to": {
+				"id": "8215d830-d998-4f54-9d66-eefabcaa36da",
+				"name": "客服机器人-小鹤",
+				"type": "Robot"
+			},
+			"origin_type": "webim",
+			"channel": {
+				"id": 23700,
+				"name": "快速创建的关联",
+				"type": "easemob"
+			},
+			"body": {
+				"url": "/v1/Tenant/29762/MediaFiles/d97c5f88-8ac3-49d0-91ad-49cd7a66801daGFzYXNkLm1wNA==",
+				"secret": "BZt4ChIZEeyaUT88YVfVmi4oeK9hT0_UXefA6R87K8NgHxDG",
+				"filename": "hasasd.mp4",
+				"size": {
+					"width": 0,
+					"height": 0
+				},
+				"length": 0,
+				"type": "video",
+				"file_length": 0
+			},
+			"ext": {}
+		}
+	}
+位置：loc
+{
+	"eventId": "80bb8fd0-121d-11ec-87e8-d927c5568258",
+	"timestamp": 1631267846567,
+	"event ": "ServiceSessionMessageEvent ",
+	"payload": {
+		"message": {
+			"id": "42e2e99c-ab2d-430e-b91a-db5607328ed3",
+			"service_session_id": "776d6be3-cf1a-47d3-aad9-79f5d3288107",
+			"msg_id_for_ack": "a739f0f352c046748826f16c12ef20af",
+			"create_at": 1631267846444,
+			"from": {
+				"id": "f604a463-e27b-43d1-9273-16927ea1987d",
+				"name": "3bfbbc20cae9432c9753fc36a96b937334792",
+				"type": "Visitor"
+			},
+			"to": {
+				"id": "43d92e7f-f6a0-420e-8868-693ccc8afa6d",
+				"name": "fs",
+				"type": "Robot"
+			},
+			"origin_type": "app",
+			"channel": {
+				"id": 97244,
+				"name": "快速创建的关联111",
+				"type": "easemob"
+			},
+			"body": {
+				"addr": "IDP教育(海淀分公司)",
+				"lat": "39.96616243929114",
+				"lng": "116.32302823756933",
+				"type": "loc"
+			},
+			"ext": {}
+		}
+	}
+}
+语音：audio
+{
+	"eventId": "78448230-121d-11ec-969a-83b2be719b1c",
+	"timestamp": 1631267832367,
+	"event": "ServiceSessionMessageEvent",
+	"payload": {
+		"message": {
+			"id": "b7a3ce9f-0672-4b84-948a-5224504e3e0c",
+			"service_session_id": "776d6be3-cf1a-47d3-aad9-79f5d3288107",
+			"msg_id_for_ack": "e0da0acff549417cb5b6d3e9801e577f",
+			"create_at": 1631267832242,
+			"from": {
+				"id": "f604a463-e27b-43d1-9273-16927ea1987d",
+				"name": "3bfbbc20cae9432c9753fc36a96b937334792",
+				"type": "Visitor"
+			},
+			"to": {
+				"id": "43d92e7f-f6a0-420e-8868-693ccc8afa6d",
+				"name": "fs",
+				"type": "Robot"
+			},
+			"origin_type": "app",
+			"channel": {
+				"id": 97244,
+				"name": "快速创建的关联111",
+				"type": "easemob"
+			},
+			"body": {
+				"url": "/v1/Tenant/2112/MediaFiles/eb3c9468-e3b5-4421-b1de-39aa493f9104YXVkaW8=",
+				"secret": "eAMMahIdEeyeb8sE833GrNu3csSD9_RsgID97l0uvwrCCQtd",
+				"filename": "audio",
+				"length": 1,
+				"type": "audio"
+			},
+			"ext": {}
+		}
+	}
+}